Floorstowalls Reviews 

Ordered 2 shower panels Thursday, arrived Friday as promised. Good quality and no damage.

Do not use they supply in rubbish packaging and take no responsibility for damage , waste of money and put all the blame on me, cheep product, lousy service don’t waste your time and money

See what I mean from their response below, they even lie to try to dispute poor reviews, goods delivered 12th October, sent pics and description of damage on 21st October, and the damage was all my fault, so unless you are prepared to open and inspect every panel before signing for them dont waste your time with these guys!

As a builder I can't fault them. Another supplier let me down and these people delivered free. ordered Friday and delivered Monday. very well packaged which is a first!. top marks

I ordered panels for £545.87. 11 of the light grey panels which was correct but I didn't receive 2 packs of dark grey panels, I had to constantly chase these up by phoning them or emailing them. When I eventually received these they were totally different to the Pictures shown. When I queried this I was told that this is what I ordered. I am now stuck with 2 full packs of dark grey panels that are of no use to me. They are showing the same pictures on the website for different panels but are nothing like it when you get them. I ordered the Multi tile anthracite. I'm very disappointed.

Review removed as it was placed for the wrong company. I was unable to remove my one star so I've given 5 stars because customer service responded politely, were responsive to my concerns and do not have a delivery charge. If only the company i was intending to review had the same customer service ethos.

Excellent service , very professional, would highly recommended this company 100 percent , outstanding service , lovely lady i spoke to laura was very polite ,helped me throu order process and helped me what I needed she was very professional, she is credit to this company, very helpful and I would definitely recommend this company to family and friends high quality products and staff very good at there job x

Next day delivery is a joke my order turned up a week late and the colour match was different from my first order, Sent off a sample of the correct panel to Adam and he has not responded to me so I have gone elsewhere to get the correct colour match and will not be using floors to walls again !

Great work, I am really satisfied!!

Couldn't recommend this company enough. Fantastic customer service, I wasn't 100% sure what I needed (sizes and accessories etc) but they explained everything and talked me through the products which was really helpful.
Products themselves were great and free next day delivery, very happy customer.
Thanks guys, keep up the good work 👍

From ordering samples, to ordering panels the service was outstanding. Very helpful team and the customer service is great they helped me with all my needs.

I can’t wait to order some panels for my ceiling next, I ordered some of the white sparkle shower panels, excellent quality and so easy to fit, the customer service was fantastic definitely recommend.

Excellent quality and customer service.
I wasnt sure what product was best for the area i needed to cover. But, after speaking to them, their knowledge and advice was fantastic and quickly determined what product was best. They also explained how best to measure up. Delivery came when it was expected. I cannot thank them enough. I will be using this company again. Thankyou.

Shower panelling for a wet room, sting panes and good quality

I ordered 5 of the "white sparkle" shower panels for my mothers bathroom, they were delivered on time and to be fair to the guys at floors to walls they really could not have been more helpful.

First I ordered a free sample of the panels so l could check quality. I was happy so I ordered three panels and two trims. They came quickly and where packaged really well. No damage and they look fantastic. Ours where the herringbone pattern. I'm really happy with them.

I bought panels and they don’t butt up together so have a big gaps. I did get a refund after 3 weeks so was left with no bathroom and had to pay the fitter extra money to put them up then take them down.
Just look elsewhere

Great products, company was a great help definitely recommend floors to walls, cracking staff they are spot on couldn’t do enough to help, fantastic services and products!

Absolute shambles. Ordered on Thursday afternoon panels that were in stock for next day delivery. On Monday morning order was showing despatched, but did not land. I chased Monday afternoon and then Tuesday morning, just before midday response came that they only got it in stock that day. Consider delay I asked for a reasonable ETA on Wednesday, which they promised to provide in the following morning. In the morning they simply said: It will be some time today. So 1 day delivery took a week and resulted in additional expenses for me. Absolutely incompetent and unprofessional customer service in any aspect. Plus nearly each pack had a board in different brightness. They refuse to admit any liability. Never to be used again. Now they stopped reviews to be posted on FB!

We bought the large grey marble shower wall panels & spent over £600. The boards arrived damaged twice and we never received an order intact. But worse was when we put 3 up around the bath and had to stop because we could see the internal structure where the bathroom light reflected on the panels. It looks like grid lines on top of the marble effect and I think it looks terrible and unacceptable. When I complained the company wrote back "With the panels being hollow cavity, the internal structure can become visible when light catches the panel.
This is common to all hollow cavity panels." We were not told this before we complained so I hope it will be helpful for customers to know this when considering whether to purchase or not. I cannot recommend this product or the company. I concur with previous reviews that the customer service is terrible but so was the product we received.

Horrible customer service and delivery.
Courier delivered it to the wrong address which was 1 Mile away from my house.the aged owners of the house where the delivery happened drove up to me at night saying a big shower panel is lying on their drive please remove it as it caused access issues due the size of it I had arrange a man with a van to bring it over to me as there was no way I can contact anyone at 8pm from floor to tiles. Next morning when I rang them to tell them about the issue the gentleman behind the phone said these errors are common and we could have arranged a re delivery. Really ??!!! What if the panel got stolen at night or caused injury to the aged couple where the delivery happened...this is not the company I would advice anyone to deal with absolute disaster they are.

Great products and outstanding service - never experienced better. I write as a private landlord of some forty five years experience. I confirm that this review was entirely unsolicited and - whilst accepting the good faith in which previous reviews have been posted - have been astonished to read them. Whatever was wrong in the past I would strongly recommend giving this company a chance.