FloraPrima GmbH Reviews 

Scam-level service. Once they take your money, they disappear. Communication becomes nearly impossible — slow, dismissive, or nonexistent. We paid for the most expensive express delivery, were promised everything would arrive on time — and got nothing. No delivery, no refund, no accountability.

Dishonest, unreliable, and completely unprofessional.
Stay far away from this company — it’s a disgrace.

Flowers were ordered 3 weeks in advance for a birthday - collected a day before and delivered 3 days after the requested date
The roses were already gone - hanging bulbs and the leafs had fallen off
I won’t use them again

Terrible delivery experience
The delivery was not properly done and there was no possibility to pick up the order later. We lost the money and didn't get anything in return. The customer service was completely unhelpful. We strongly advise against using this service

I ordered flowers for a birthday of a friend, they arrived two weeks delayed, of course they were already withered. After that I wanted my money back, but they only insisted that I should accept a replacement delivery instead. I explained three times that I have no use of a replacement delivery and that I want my money back (that's the least they can do after I had no birthday gift), but they didn't react. I wish I had read the reviews before ordering, because the service is bad and you have to fight to get your money back. Never again!

I give one because I can't give less.
Missing delivery for a special occasion on a normal working day ( for the third time in 6 months). I got an answer from the service 3 days later saying that the delivery was failed. Thank you for nothing! Don't waste your money with these incompetent!!

If I could, I'd give it a zero. Flowers and chocolates were ordered on March 31 to be delivered on April 4. It was supposed to be a birthday surprise. And it was for all the wrong reasons. Delivery did not take place even though the recipient was at home, and no note was left in the mailbox. Based on email exchange, FloraPrima states that they are 'bound' to trust their delivery service and that there will be no refund. In other words, they don't trust their customers. In short, they advised me (I live in another country) to pick up the package myself with ID in the next seven days. The recipient can't pick them up because he works. I don't even want to speculate about the state of tulips boxed for at least five days. But FP graciously offered a voucher for the next purchase. Simply no.

If I could give 0 stars I would. As many other customers of FloraPrima have pointed out, this company has a reputation of deceptive advertising and horrible customer service.

I ordered flowers from FloraPrima as a special gift to be delivered in Germany. On their website, FloraPrima advertised a beautiful bouquet. What was delivered was anything but beautiful— a meager bundle of twigs with broken flowers laying in the package. Embarrassing! I informed FloraPrima via email right away of the issue—included pictures to show them exactly what had been delivered (a small bundle of twigs instead of the gorgeous flower arrangement they had advertised on their website; very deceptive)—and asked them to either replace the flowers or issue a credit. FloraPrima ignored my request and offered a 6 Euro coupon for a future order instead. I informed them that this was not acceptable.

It’s been a nightmare communicating with FloraPrima via countless emails in an attempt to have FloraPrima correct their mistake. To exasperate an already very disappointing & frustrating situation, their customer service, which includes a variety of people, none of whom seem to know what the other previously emailed, is appalling. For example, one FloraPrima representative incorrectly claims that FloraPrima had communicated with me by phone, mail, and email, while the next FloraPrima representative reveals that they do not have my telephone number (so how could they have called me as some of their representatives had claimed?). This company’s false advertising, unprofessionalism, and deceit are beyond the pale. They could have easily corrected their mistake but chose not to. FloraPrima lying and giving customers the run-around in their attempt to obfuscate their responsibility, as other customers have pointed out, is disturbing. My situation is not an isolated incident as many customers have noted; it’s high time that this company is held accountable and reported to the consumer protection and financial regulatory authorities.

order# 505789410

The Birthday flowerpot arrived 24h late and arrived in poor conditions, the plant soil was drenched in water and the plant pot was standing in water too - most leaves have turned within a few hours of delivery yellow. This late delivery was caused and stalled at the Zustellservice - I was hugly embarrassed by the lateness of my gift and many visitors who had seen the plant in the meantime labelled it a " rip-off" and advised 100% better plant quality can be obtained at the supermarkets. I will never order through this service again as the huge cost do not match the poor service and quality.

I have never encountered such an incompetent and inefficient customer service team as FloraPrima’s. A simple refund request turned into an exhausting process requiring nearly 20 emails over a period of more than 1.5 weeks—and it is still not properly resolved!

From the beginning, I clearly stated that the refund should be processed to my work credit card ending in xxxx, yet their team repeatedly ignored this request. Instead, they refunded the wrong card, creating an unnecessary and completely avoidable issue.

Their so-called “apology” was nothing more than a three-word formality, which is frankly insulting given the level of incompetence displayed. I had to chase them constantly, dealing with multiple different employees, none of whom seemed capable of handling a straightforward request.

Even after making an additional transfer to correct their mistake, I am still waiting for them to do their job. This entire experience has been frustrating beyond belief, and I strongly advise others to avoid FloraPrima if they expect even the most basic level of professionalism and efficiency.

If a company struggles this much with something as simple as a refund, I cannot imagine trusting them with an actual order.

Didn‘t arrive on time. The flowers looked like nothing as advertised! I ordered many years but they are completely useless now. Very disappointing!! When I complained they told me the bunch was for „self-assembly“ -but even as a skilled florist one would never be able to “arrange” the handful of flowers in a way that they look like advertised! Won’t use again

Big disappointment. The driver is not able to find a clear address, he was supposed to enter the business building, the number is clearly displayed outside. But no. Not even after several calls he managed to find it. And the money will not be returned! Why should we pay for your incompetence?

We ordered flowers for my aunt in Germany and the flowers delivered looked NOTHING like the picture AT ALL. The company resent the order and they were exactly the same. I can't believe they'd send old dead flowers but they did! Absolutely hideous!

Very low quality flowers vs. what it was advertised on the website. I paid 25 euro to get something that I could buy with 5 EURO from Netto. Super disappointed.

ordered in 2022 for a sick relative in a hospital, flowers never arrived and refunded using paypal, and they have the audacity to send debt collectors after me for years barking like sad dogs. You will never get a cent from me you scammers.

Totally faded flowers !!! Just aweful! Spend your money elsewhere

The delivery was on point.The quality poor. See on the attached pics. A lot of rotten leafs on it.Everything else was fine

KEEP AWAY. Absolute rubbish!! Absolute insult!! The product quality is rubbish, low quality rubbish. The package came 3 days later, the vase was broken, full of broken glass, it was a mess, the message was printed on flip page of the bill, on flimsy paper, absolutely unprofessional rubbish, my wife just threw it away. And company say "we did all good" bla bla bla... disgusting. Ruined the day. And once i complained to paypal they threaten me with Conflict Fee !!! KEEP AWAY.

I ordered a sunflower bouquet and chocolate box. The flowers came wilted, chocolate was missing, there were only few flowers in it. Absolutely fraud. Not even slight resemblance from the website! I asked for my money back. They refused and offered to send flowers again. Basically, to deliever what I have already paid for! A voucher of 6 euro. Never again!

I ordered the flowers for birthdays 2 weeks before to make sure that will be on time. Unfortunately today's birthday are without flowers from me. I am a bit worried what condition of flowers will be if will be delivered next day? Not recommending.

Ordered Blütenfest for my mum for €40 and instead she received something very different with not a lot of flowers and very
Green looking. Feel ripped off. Won’t be using it again or recommending to anyone.
Luckily it was for my mum so I could explain myself, could have been very embarrassing.