Florence Reviews 

1,043
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Amazing staff, very supportive and being first time on first shift on a night shift it was just amazing. James Terry Court, I felt welcomed and was shown around the residence home care. A big thanks t... See more

Rated 1 out of 5 stars

I’d been registered from them for almost a year now. I never get any shifts even once. Every time I try picking up It’s all unsuccessful shifts. they do posted shifts far from where your location... See more

Company replied

Rated 4 out of 5 stars

Five months working with Florence. Shifts are easy to find and apply for on the app. Pay is prompt and the link to the Pay Circle works well and gives useful information. I would welcome some trai... See more

Company replied

Rated 5 out of 5 stars

I can proudly recomend florence to anybody, they are super star, florence make my years the best, i can pick shift that i like, there staffs are superb, no matter how many times i call they answer t... See more

Company replied

Company details

  1. Employment consultant
  2. Home help service agency
  3. Nursing agency
  4. Aged Care

Written by the company

Florence is a platform designed for health and care organisations managing a flexible workforce or workers seeking shifts—we make delivering care simple and stress-free.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(1,043)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good care Agency

My experience working with Florence had been a great one. A good pay rate per hour and the increase in the number of students' shift from less than 20hrs per week to 20hrs per week is worthy of commendation.

31 January 2023
Unprompted review
Florence logo

Reply from Florence

Hi Kemi, thanks for your lovely review 💜

Rated 5 out of 5 stars

My favourite employer is florence

Florence has given awide exposure to nursing fields.
Ilike the way Florence aligns my CV to different areas of work,I have been picked by new employers with different tasks.
Florence is prompt in their pay,
My tax,pension, p60 ,p45,holiday is all catered for.

3 November 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your review! 💜

Rated 5 out of 5 stars

Working with Florence

I like using the app which is easy to use and straight forward. I have had prompt response from the team through the chart and have solved any issues I had. I am so happy and grateful to work for Florence

13 December 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your review, we are so happy to be working with you too! 🤩

Rated 5 out of 5 stars

Florence has been very professional in…

Florence has been very professional in their service, unbiased and practiced inclusion and diversity.

I am most delighted to be part of this team, have a merry Christmas and a prosperous new year.

See you in 2024

13 December 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your review, Rita! Hope you have a great Christmas and New Year when it comes! 💜

Rated 5 out of 5 stars

Florence has always been great….

Florence has always been great….
The app was well constructed the company always offers a win win situations….

My only regrets has been the company not offering sponsorship so we had to go to another which reduces the number of shifts we take from Florence….

All the same, Florence has been great….

13 December 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your review! 💜

Rated 5 out of 5 stars

I love working for Florence

I love working for Florence. I enjoy the fact that you can get paid instantly after you clock out of your shift, there’s always someone available at the other end of the phone if you need help. It’s just a shame the shifts have dried up quite a bit as I’ve now had to take a full time job. I love the variety with Florence and the fact that you can rate a homes. Very handy to know the rating of an home by other nurses prior to applying for a shift!

12 December 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your review, Carole! Our teams are working hard to get more shifts posted on the app! 🌟

Rated 5 out of 5 stars

I enjoy working with Florence.

I enjoy working with Florence.
Florence staff are supportive.
I like the idea that Florence let you manages your shifts with the care home.
Florence App is the best

12 December 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your review! 🤩

Rated 3 out of 5 stars

The actual distance to work doesn't…

The actual distance to work doesn't correspond app distance. But overall performance is good. Secondly we don't know who to get hold of when in needy or I was not supported when trying to raise my concerns.

14 April 2023
Unprompted review
Florence logo

Reply from Florence

Hi Vernon, thank you for your feedback. If you need to speak with us, please contact our Customer Support Team on hello@florence.co.uk and they will be happy to help.

Rated 4 out of 5 stars

Great for pick and chesse but not a great pay anymore, it can match the permanent staff salary

At the beginning was amazing, Florence used to pay enough for what you do and it was worth it working for them but now their pay went down, at some points is the same as the permanent staff in a nursing home (including the holiday pay is match that, to be clear). So yes not really worth to leave your full-time job for florence, just go to florence to do some overtime. But now the good part woth florence is that you cand pick and choose your shifts when you want and where you want.

12 December 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your valuable feedback, Gianina.

Rated 5 out of 5 stars

Florence made my life easier.

Florence made my life easier, and happy with the pattern of flexible shift which put an end to my struggle in earning a living. Thanks to Florence

7 July 2023
Unprompted review
Florence logo

Reply from Florence

We're so happy to hear Florence has given you the flexibility you need! 💜

Rated 5 out of 5 stars

One of the Best Care Agencies in the UK

Florence Staffing stands out as a premier Care Agency within the United Kingdom, renowned for its exceptional work environment. The dedicated team exhibits a profound commitment to customer satisfaction, consistently displaying a customer-centric approach. They stand prepared and eager to assist, ensuring prompt resolution to any inquiries or concerns you may have.

12 December 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your lovely review, Onwuzuruoha! 💜

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