Guys this is scammer website! We ordered the „prom dress” advertised as completely different! This is what we received cheap small grey dress! Absolutely awful quality looks like 20£ dress ! And we pa... See more
Company replied
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I placed an order on the 7th of April but I didn’t receive and confirmation email so I won’t have an order number to give. I checked my bank statement and payment has definitely gone through. It’s the... See more
Company replied
It’s hard to know if a fancy dress will fit or look right on you until you try it on and their dress looked differently than the picture and was way off the mark with the fit. The return policy assure... See more
Definitely read the fine print on the return policy! Even if dress is defective and incorrectly sized, they will not accept returns. Poor customer service is not at all worth the cheap dresses (poor q... See more
Company replied
Company details
Written by the company
TrailForge Gear is an online retailer specializing in high-performance outdoor equipment designed for modern explorers. Founded in 2019, TrailForge Gear focuses on providing durable, lightweight gear for hiking, camping, backpacking, and weekend outdoor adventures. Our product lineup includes technical backpacks, portable camping tools, weather-resistant apparel, and compact travel accessories. Every item is carefully selected or designed with functionality, reliability, and comfort in mind. TrailForge Gear was created by a small group of outdoor enthusiasts who believe the right gear can make every adventure safer and more enjoyable. Whether you're heading out for a day hike, planning a multi-day backpacking trip, or simply exploring local trails, we aim to provide equipment that performs when it matters most.
Contact info
United Kingdom
- service@trailforgegear.co.uk
- www.flormiss.co.uk
1.5
Bad
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Flormiss y’all should do a better job…
Flormiss y’all should do a better job with people being able to contact y’all or get in touch with the delivery company it’s almost as if y’all are trying to take people money & not give them their product I’m very annoyed my bby picked her dress of y’all website hoping to get this dress I don’t want to lose out on my money
11 April 2025
Unprompted review
Reply from Flormiss
Dear Ashley,
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how important this dress is, especially since your daughter chose it herself, and we’re truly sorry for the trouble caused.
Please rest assured that it is never our intention to cause any stress or make our customers feel unheard. We are committed to ensuring that every order is fulfilled properly and delivered as promised.
We’ve looked into your order and found that the delivery was unsuccessful. An email has already been sent to you with detailed instructions on how to retrieve your package. Please check your inbox (and spam folder just in case), and don’t hesitate to reach out if you need further assistance.
Best Regards
Flormiss Uk Service Team
I have order a dress for €205
I have order a dress for €205, I didn t get any email or contact details, I log in to my account and now is showing me that I haven t order nothing , and before showed me under tailoring / dispatched . I will not stop till someone will replay to my message.
20 April 2025
Unprompted review
Reply from Flormiss
Dear diana,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
Apologies, but we are unable to locate your order number in our system. Kindly provide the full order information at your earliest convenience so we can proceed with resolving the issue for you.
Best Regards
Flormiss Uk Service Team
I am yet to receive a confirmation…
I am yet to receive a confirmation email about my order even after contacting the company several times.
4 May 2025
Unprompted review
Reply from Flormiss
Dear Tamara,
Thank you for sharing your feedback with us.
An order confirmation email has been sent to your email address, please look for it in your inbox or spam folder.
We apologize that you are having trouble finding your order and your order number is FLK250501161927068.If you placed your order as a guest and did not register for an account, you will not be able to see the personal page.
For your convenience, you can track your order using the 'Track Your Order' feature on our website.
If you have any questions, please don’t hesitate to contact us!
Best Regards
Flormiss Uk Service Team
Shocking
They was no possible way for me to return my dress and it fit the standards to return.
1 May 2025
Unprompted review
Reply from Flormiss
Dear Nicola,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
We are currently reviewing your email and actively investigating your issue. Please rest assured that we take your concern seriously and will provide a satisfactory resolution.
Your satisfaction is very important to us, and we truly appreciate your patience and understanding while we work to resolve this matter.
Best Regards
Flormiss Uk Service Team
Read the small print....
So, I am a size 12/14 and ordered a dress for my son's wedding. Completed measurements according to their website and ordered a size larger [16] because I didn't mind having it taken in if it was a little too big. Dress is beautiful, lovely quality, but at size 16, it is far too small. Emailed to ask directions to return and receive a refund: This is in the small print..
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible. Lost £92.00 and have a dress that will not fit, cannot be returned, do they do this on purpose? Would probably need a size 20....
You can see their reply [below] which is their standard reply, they wanted photographs etc etc, but no refund. Please, be careful
1 May 2025
Unprompted review
Reply from Flormiss
Dear,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
We strive to provide high-quality products and a positive shopping experience for all of our customers, and we regret that we fell short in your case.
We have responded to your email and kindly ask that you check and reply as soon as possible. Please rest assured that we are committed to resolving this matter for you.
Best Regards
Flormiss Uk Service Team
Pretty dress and good service 🙂
After giving this company a 2 star review. I’m pleased to now give them a 4 star the wedding dress is very good. Although I made sure to order 2 sizes up, the measurements specified were my around my size and only need a few adjustments. Everything else is perfect the colour and material I’m happy with and a can’t complain. They did very well and the delivery came before expected and was easy to track. Thank you Flormiss Great job and good customer service!
29 April 2025
Unprompted review
Reply from Flormiss
Dear,
Thank you so much for your updated review! We’re thrilled to hear that the wedding dress met your expectations and that the delivery was smooth. We always strive to provide great customer service, and your feedback means a lot.
We’re happy that everything worked out well and appreciate you giving us another chance. Wishing you all the best for your special day!
Best Regards
Flormiss Uk Service Team
Placed and order a few days ago and was…
Placed and order a few days ago and was told i would receive a confirmation email regarding my order. Haven’t received anything and i’m panicking because my event is coming closer and i haven’t received any form of tracking. My order is
Sheath/Column Scoop Short Sleeves Sweep Train Dress #F23P1182, size 6 and in the colour navy blue.
22 April 2025
Unprompted review
Reply from Flormiss
Hi,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
Your order confirmation email has been successfully sent to the email address you provided. Please kindly check your inbox for the details. If you have not received the email or have any concerns, please do not hesitate to contact us, and we will assist you promptly.
Once again, we apologize for any inconvenience and appreciate your understanding and support.
Best Regards
Flormiss Uk Service Team
Thanks for nothing
Should be an option for NO stars! Joke of a company. Ordered 3 dresses where the sizes were way off i.e. a size 18 was so small it fitted a size 8 perfect! There return policy is just 14 days and given it specialises in special occations how is that long enough... I mean i ordered for bridesmaids but couldnt get them together in time to try on - I mean it took the dresses longer to arrive than that. Their customer services just cut you short, ZERO interest in assisting. I mean for sake of accepting a return a few days after the 14th and getting repeat business they just shut me down. The dresses were so not UK sizes its ridiculous. Just dont order from these clowns. Now got too re order 3 dresses, but 100% wont be from this company
22 April 2025
Unprompted review
Reply from Flormiss
Dear steven,
Thank you for taking the time to leave us a review.
We’ve reviewed your order, and unfortunately, it has surpassed the specified return period, which is outlined in our return policy.
https://www.flormiss.co.uk/return-policy.html
We accept returns within 14 days of receiving your gown. We recommend that you inspect the contents of your package as soon as it arrives. If you encounter any issues, please contact our customer service team promptly for assistance.
If you need any further assistance or support with your order, please feel free to contact us directly. Again, we apologize for any inconvenience caused and thank you for your feedback.
Best Regards
Flormiss Uk Service Team
Please looking for contact number for…
Please looking for contact number for flormiss.co.uk.
I ordered two dresses for my sister and I. because we are part of the bridaltray. For my brothers coming wedding . Flormiss.co.uk sent one dress and didn't make the second dress. Please i need to contact them. I have emailed them. Please anyone knows their contact number please. I have no dress for my brother wedding.. I am so sad.
21 April 2025
Unprompted review
Reply from Flormiss
Dear Princess,
Thank you for reaching out and sharing your experience.
We truly apologize for the inconvenience caused, and we want to help resolve this as soon as possible.Unfortunately, we do not have a contact number for Flormiss.co.uk directly.
We’ve checked and found that the other dress is currently being tailored. We will prioritize it and expedite the process for you. If you have any further questions, please don't hesitate to contact us immediately.
Best Regards
Flormiss Uk Service Team
Orders dress for my daughter on…
Orders dress for my daughter on Saturday 12.04.2025 under name Nikola Slowak, no order confirmation on the email, no order number.
As there is no communication from the company, I will be raising despite with my bank to get my money back.
12 April 2025
Unprompted review
Reply from Flormiss
Dear Nikola,
Thank you for reaching out, and we’re very sorry for the worry and inconvenience this has caused.
An order confirmation email has been sent to your email address, please look for it in your inbox or spam folder.
We've sent you an update via email regarding your order status. We're very sorry that this issue occurred and truly appreciate your understanding.
Best Regards
Flormiss Uk Service Team
Ordered a dress
Ordered a dress, custom made arrived but the wrong design of dress. Not happy with the Customer Service after they did not admit to their mistake. Now got a heartbroken teenage daughter, who dress for her Prom is wrong. Shame on you order FLK25032720221590
16 April 2025
Unprompted review
Reply from Flormiss
Dear Graemesball，
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
We strive to provide high-quality products and a positive shopping experience for all of our customers, and we regret that we fell short in your case.
We’re currently unable to locate your order in our system. Could you please get in touch with us as soon as possible and provide your order number and the email address used for the purchase?
We truly want to help and will do our best to provide you with a satisfactory solution. Your experience matters to us, and we’re committed to making things right.
Best Regards
Flormiss Uk Service Team
I ordered a dress on 4/13 and I have…
I ordered a dress on 4/13 and I have yet to receive a confirmation email. I’m starting to get nervous, because my event is a few weeks away.
13 April 2025
Unprompted review
Reply from Flormiss
Dear Kimberly，
Thank you for reaching out, and I’m really sorry for the worry this has caused. We completely understand how important it is to receive timely updates, especially with your event coming up soon.
Could you please provide your order number or the email you used to place the order? We’ll be happy to check the status for you right away and make sure everything is on track.
Thank you for your patience—we’re here to help and will do everything we can to ensure your dress arrives in time.
Best Regards
Flormiss Uk Service Team
Is flormiss a scam?
I ordered my dress March 30th and it’s now April 15th and I still haven’t received an email confirmation, or a tracking number, but the money was taken out of my account! I’ve emailed the company with no response! I’m in a wedding in a few weeks and am freaking out this may be a scam…
29 March 2025
Unprompted review
Reply from Flormiss
Dear Christina,
I’m really sorry to hear about the situation you’re facing. I can completely understand how stressful it must be, especially with the wedding coming up so soon. Please rest assured, this is definitely not a scam, and we take situations like this seriously.
We apologize for the delay in responding to your email. I recommend checking your spam/junk folder in case our response ended up there. If you still haven't received any updates, could you kindly provide me with your order details (such as the order number or email used), and I will personally escalate this to ensure you get the tracking information and everything you need as quickly as possible.
We’re committed to making this right for you, and I truly appreciate your patience during this time.
Warm regards,
Flormiss Uk Service Team
Questionable
I ordered the Sheath Straight Beading Court Train Velvet Sequins Dress (US 6) about 6 days ago for my senior prom and unfortunately never received a confirmation number or a email. I checked all mail including spam. Just a little worried I might not receive my dress at all.
8 April 2025
Unprompted review
Reply from Flormiss
Dear Kristen,
Thank you for your order! The order number is FLS250410013155888
An order confirmation email has been sent to your email address, please look for it in your inbox or spam folder.
We apologize that you are having trouble finding your order. If you placed your order as a guest and did not register for an account, you will not be able to see the personal page.
For your convenience, you can track your order using the 'Track Your Order' feature on our website.
The order is under processing, if you have any questions, please feel free to contact me.
Best Regards
Flormiss Uk Service Team
Avoid!
I placed an order on the 7th of April but I didn’t receive and confirmation email so I won’t have an order number to give. I checked my bank statement and payment has definitely gone through. It’s the Sheath/Column Elastic Woven Satin Ruched Off-the-Shoulder Sleeveless Sweep/Brush Train Dresses #F23P692 in the colour brown and size of XS
7 April 2025
Unprompted review
Reply from Flormiss
Dear,
Thank you for your order! The order number is FLK250406075915075.
An order confirmation email has been sent to your email address, please look for it in your inbox or spam folder.
We apologize that you are having trouble finding your order. If you placed your order as a guest and did not register for an account, you will not be able to see the personal page.
For your convenience, you can track your order using the 'Track Your Order' feature on our website.
The order is on the way to you and is in transit.
If you have any questions, please feel free to contact me.
Best Regards
Flormiss Uk Service Team
Refused to accept return
I received the dress 3 weeks after ordering. It came in a bag with a return address of a person. The dress was heavy, itchy, and had no tags attached. I wanted it for a wedding in June. When I tried to return it I got the runaround and offered a discount on my next order to keep it! I again asked for a return address and none was given. Quality was not what I expected. This company does not stand behind their product.
11 April 2025
Unprompted review
Reply from Flormiss
Dear Jennifer,
Thank you for your feedback. We are deeply sorry for your experience. We understand how disappointing it is to receive a product that does not meet your expectations—especially for a special occasion like a wedding.
We sincerely apologize for the dress arriving without tags and not meeting your quality standards. Your concerns regarding the return process and customer service are very important to us, and we take them seriously. We have already provided the return address.
At the same time, we are working hard to improve our product quality and support systems. If you still need assistance with your order, please feel free to contact us again—we will do our best to resolve the issue for you.
Best Regards
Flormiss Uk Service Team
An absolute joke
I have not had a response to my many emails. I ordered a dress and it simply doesnt fit......I have an entitlement (like everyone else) to have a refund. I emailed within the 14 days. Please get in contact with me ASAP!
4 April 2025
Unprompted review
Reply from Flormiss
Dear,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
Thank you for reaching out to us again regarding your return request. We've reviewed our records and can confirm that our team responded to your initial inquiry on March 31st.
Please contact us and we remain committed to resolving this matter to your satisfaction and look forward to hearing from you soon.
Best Regards
Flormiss Uk Service Team
It’s a dress for my daughter prom the…
It’s a dress for my daughter prom the dress looked nothing like the picture trying to return I’ve sent two emails already with no response
1 April 2025
Unprompted review
Reply from Flormiss
Dear,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
To better assist you with your return request, could you please provide your order number? This will help us locate your purchase details quickly and ensure a prompt resolution.
Best Regards
Flormiss Uk Service Team
Absolutely disgusting company that wil…
Absolutely disgusting company that wil male every excuse not to give a refund...
The dress I ordered have come back it's completely the wrong size as these dresses are chinese sizes not uk.
Flormiss.co.uk is based in China not the UK
DONT ORDER OFF RJIA FRAUDULENT COMPANY.
THEY WIL NOT SEND A RETURN LABEL FOR ME TO RETURN THE AWFUL DRESS THAT IS NOTHING LILE THE PICTURE THAT THEY HAVE PUT UP ON THE INTERNET!!!
2 April 2025
Unprompted review
Reply from Flormiss
Dear Lisa,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
We strive to provide high-quality products and a positive shopping experience for all of our customers, and we regret that we fell short in your case.
Regarding your return request, our Return Policy clearly states https://www.flormiss.co.uk/return-policy.html
When returning goods, we will charge a 15% restocking fee for Dresses.
Original shipping fee & return shipping fee will not be refunded.
We assure you that we will handle your request with care and strive to provide a satisfactory resolution, please contact us.
Thank you for your understanding and patience. We value your trust in Flormiss and hope to make things right for you.
Best Regards
Flormiss Uk Service Team
Do not buy from this site
Do not buy from this site, Is NOT a UK based company they are in China.
I purchased 2 prom dreeses for my 2 daughters thinking it was UK based as states this on website, first I did not receive any order confirmation I had to go through PayPal to raise an issue once this was finally resolved with numerous messages & photos we finally received dresses over a month later one dress was to big the other was completely not what the image design showed on line.
I then had to return to China NOT UK had to waite a month to get my refund then they only gave me back 85% of my money so be warned you won't get back a full refund if you need to return.
I did reach out to them they offer sincere apologises but that is it, the worst shopping experience I have ever had on line will never purchase from them again.
1 February 2025
Unprompted review
Reply from Flormiss
Dear Lisa,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We deeply regret that your order did not meet your expectations and that our service fell short of the standards we strive to uphold.
We have carefully noted all the issues you raised and are committed to making comprehensive improvements in product quality, return processes, and overall customer experience.
At this time, we are unable to locate your specific order details in our system. To help us resolve this matter promptly, please contact us directly. Our team will provide dedicated assistance to ensure you receive a satisfactory resolution.
Best Regards
Flormiss Uk Service Team
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