flybreeze.com Reviews 

Traveled on June 5th and just noticed a charge on my credit card June 18th for 31.50. NO receipt, NO invoice, no one said anything during my travel of any additional charge! The only thing I can imagine is my phone is on a strap across my chest and I was asked if that was a "carry on". I showed it was my phone case. Ridiculous.

Never, ever again!!! System kept going down at checkout. Hundreds of people waiting to check in. Some 3-4 hours. No explanation from anyone about what was going on until hours later. People started jumping the line. No organization. Just awful and disorganized. And the price, what was supposed to be economy airline turned into 3x the cost after a bunch of fees. Never again.

They lost my luggage. Not sure how but my luggage is gone. It never showed up. There were two stops on our flight. The bag never showed up. I had really important things on that my piece of luggage. How remedial do you have to be to lose luggage. There has to be some sort of way to sort through the luggage that lets them know where the hell to send it. For that you get a one star.

My complaint isn’t about a flight but rather about the experience I had with an employee. On July 2, 2026 in Washington Dulles airport there was a discussion amongst employees of the airport about celebrating America 250. Barbra Ann an employee off Breeze airline was asked a question about a pin/button she was wearing, she said that she purchased it at one of the retailers in the airport and that is was about $8.99.
I said it’s a little expensive for me but I’m not going crazy over America 250, and the another employee agreed. Well to my surprise Ms. Barbra Ann commented, well you don’t have to be here, she then said you can leave. She said I can put you on a flight outta here followed by a laugh.
I was very offended by that comment, I felt it was rude uncalled for it made me uncomfortable. No matter what context she meant it is was rude. I didn’t respond because if I had it would not have been good. So I said I need to calm down and I’ll leave a review on how she represents the company she works for. I felt the it was racism and for that reason I am submitting this review.

Maybe more training it need to know certain things just should not be said out loud, it shows one’s true feelings.

I had a great experience with flybreeze they helped me through a very complicated circumstance when I missed my flights due to hospitalization and took my word for it even through text message. They provided me a full refund and helped me through the whole thing from getting my flight credits to the correct account to going over with me how to view them even though it was a flight I had purchased a month prior. They were extremely compassionate and told me they understand that things happen.thank you flybreeze !

JUST TERRIBLE WILL NEVER BE WHAT SPIRIT WAS! cant just pay the difference to change a flight need to cancel and rebook. Customer service is awful would be more useful speaking to a Dog.

We had a great experience on our entire flight today! The flight attendants, Kassie, Vivian, & Sydney were extremely kind and helpful! They really went above and beyond to make sure our experience was stress free! That’s always a bonus when you’re traveling with little kids! And of course, thank you to our captain and co-captain for getting us to our destination safely! We would definitely fly Breeze again! Thank you to the entire team we had today! Marie

I will never booked with breeze way. Unprofessional the flight was hot. They give snacks to only first class. They couldn’t give yiu a bottle of water they had a large bottle of water pull you some in a cup no ice no nothing they say they didn’t have Wi-Fi but the Wi-Fi was lit up. They didn’t share it. We was on a flight for three hours with no Wi-Fi someone stole our stuff out our bag you can’t even get in touch with them. They have no phone number. No nothing. I definitely won’t be flying with them again.

The breeze flight was great. Unfortunately i also booked my car rental through their appand i eneteres a Seinfeld episode. They took my reservation but dis not have a car available when i arrived to get my car.

The experience was terrible. It was eight of us. Wasn't going to make the connecting flight in tampa?So we drove home. That would have been the last flight out until thursday. Dumb s*** never fly the airline again

I love Breeze's concept, but the reality is a chaotic mess. Our recent flight was a comedy of errors. They canceled our flight, split up our group, took our paid seats, and forced us onto the worst backup option available.The worst part? Zero human customer service. You are totally relegated to a buggy app when everything falls apart. To top it off, they claimed our flight was canceled, but our luggage magically arrived at the destination on that very flight. Avoid the stress—book with an airline that actually provides support.

My daughter flew to Tampa 4 days ago and Breeze lost her luggage. They have ZERO phone customer support and ask you to use their app to resolve issues. The problem with that is we have yet to receive a human being response. This is terrible customer service to be stranded in an area without your luggage and no communication from Breeze. Warning: Don't ever fly Breeze!!!

If I could give them negative stars I would. The flight was booked wrong as it was supposed to be non-stop and it added a different flight with a stop. Then it forces you to download their app which is pointless because regardless of how I tried to link the confirmation number it would not add it or find it for me. Initially I just wanted to change the flight and add a carry-on bag which I couldn’t even do because again, the app does not work properly and cannot locate the trip. I’ve reached out to their customer service which is also text message only to now cancel my flight after this whole hassle and I can’t even get an answer or reply from anyone. Their website is absolutely useless and so is the app. Never had such a hard time trying to do anything on any app and I’m in my early 30’s… it shouldn’t be this hard to change something on your flight on the same day you booked it. They also have a horrible refund policy and charge you 40plus just for a carry-on bag which is usually free to almost all airlines. Needless to say I remain in limbo waiting for them to contact me so I can cancel my reservation with this horrible airline and I already booked the same flight through Jet Blue. The small price difference really isn’t worth all of this hassle as I can’t even see the trip on their own app or add it to anything. I’m surprised they don’t have more scathing reviews but if the booking process is this horrible and the customer service provided is this bad I don’t even want to imagine how the actual flight is. Don’t use BREEZE. I will be a NEVER returning customer. Surprised they’re able to remain in business.

Rented a car when I purchased my airline tickets. After confirming hours of Budget was assured it would be opened. When my husbands flight arrived landed Budget was closed and he was stranded. Getting a refund has been impossible there is no phone to call. Do not ever reserve a car rental from breeze airlines! You will be given misinformation with no option to obtain a refund! Worst travel experience ever!

Have had 2 bad experiences on Breeze and will never fly them again. Broken plane equipment (navigation system didn’t work after take off) caused plane to have to turn around 20 mins after takeoff. No plan no communication and had to find another way home (booked a JetBlue flight). Just awful and felt very unsafe and disorganized.

Even though it took a few hours due to the texting which is not very user friendly, finally came to a acceptable result. However the insurance they offer is farmed out to AIG and did not refund the trip insurance. In fact they were non-responsive to our refund request. Do NOT buy the insurance!!

Eric Fitzgerald was the best flight attendant I have ever had. He was so nice to everyone, especially the elderly. You really felt he loved what he did and sincerely enjoyed helping everyone.I ran market research centers around the world and certainly know a person with excellent customer service skills. I told him he should get into traing to show other attendants how to do the job. If I was still working, I would try to get him to work for me. Kathleen Miller
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Ps, I worked for the 3rd largest Market Research company in the world, 20 plus years ago. Also, all people I encountered on my were good, Eric had the something special.
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The airline lost my bag. It's been 2 weeks and still haven't heard anything. The have no phone, so can't get ahold of anyone.

🚨 WARNING TO ANYONE FLYING WITH Breeze Airways 🚨

I’m sharing this so nobody else has to go through what I’m dealing with right now.

My luggage never made it to my final destination, and trying to get help has been extremely frustrating. There is NO real customer service line, no direct baggage office contact, and no clear communication on where your belongings actually are.

Instead of getting answers, you’re left:
❌ Texting and waiting
❌ Being redirected with no real updates
❌ Unable to speak to anyone who can physically locate your bag

This is a serious issue when airlines don’t have efficient systems or procedures in place to track and return luggage quickly.

⚠️ TRAVEL TIP (PLEASE READ):
If you are flying—especially with budget airlines—PUT AN AIRTAG OR TRACKING DEVICE IN YOUR LUGGAGE.

Why?
✔ You’ll know EXACTLY where your bag is
✔ You won’t have to rely on the airline for updates
✔ You can push them to act faster when you already have the location

At this point, passengers are forced to do their own tracking because the system isn’t reliable enough.

I truly hope Breeze Airways improves their policies, communication, and customer support—because customers deserve better when trusting an airline with their belongings.

Worst airline I have ever flown on. First and last time for sure. I recommend any other airline