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FlyNYON Reviews 

452
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and pilots for their professionalism, friendliness, and ability to ensure a safe and enjoyable experience. Many highlight the breathtaking views and the unforgettable nature of the flight, often recommending this amazing and unique adventure for its smooth organization. However, some customers were dissatisfied with the pricing, finding it expensive, especially with additional fees. Others noted the remote location required extra travel time, and some reviewers were not happy with seating arrangements, feeling squeezed or unable to fully enjoy the views. A small number also reported encountering unfriendly or unpersonal staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, professionalism, and... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers calling it amazing,... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the organization,... See more

Location

Clients share ambiguous opinions on location, with many reviewers describing the experience as amazing and... See more

Price

People report negative experiences with price, often finding it expensive with hidden or unclear additional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say the flight itself was very phenomenal and the pilot was super nice, she was very warm and welcoming. However, it was my birthday and I didn’t feel the welcome and just overall hospitality... See more

Company replied

Rated 4 out of 5 stars

Overall great experience and fantastic views! I'd happily do it again and can recommend the 30min option to have sufficient time to take it all in. One star subtracted as - location is quite remo... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with FlyNYON. From the moment we arrived, everything felt well organized and professional. The staff was friendly and made us feel comfortable right away. The helicopt... See more

Company replied

Rated 5 out of 5 stars

Everything was absolutely amazing! The entire staff was incredibly friendly, welcoming, and fun. A special thank you to our pilot — unfortunately I don’t remember his name, but he was absolutely f... See more

Company replied


Company details

  1. Helicopter tour agency
  2. Flights search site

Written by the company

An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

452 reviews

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4-star
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1-star

Asks customers to review

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4.3

All reviews

(452)

404 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointing

I have paid a ticket to be able to take my feet out and they have put me in the middle of two huge people, I have not enjoyed
They also made me pay a surcharge of $75 each for being late when I had warned that I was late and the train was in the middle without being able to cross

16 May 2026
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Reply from FlyNYON

We are truly sorry to hear about your uncomfortable seating and the unexpected surcharge. We are reviewing your feedback to improve our services and prevent similar situations.

Rated 5 out of 5 stars

Staff was absolutely amazing and sweet

Staff was absolutely amazing and sweet. Experience was wayyy above a 10/10. Our pilot Bianca was fantastic and took us smoothly for such stunning views. Definitely recommend this experience to everyone coming to NYC!

16 May 2026
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Reply from FlyNYON

We are so happy you enjoyed your experience and our staff made it memorable. We appreciate your kind words about our pilot and the stunning views. Thank you for recommending us!

Rated 1 out of 5 stars

isappointing Experience and Poor Customer Service

We booked the flight specifically to experience the sunset, but at the scheduled time the company was unable to get permission for takeoff, and we were forced to switch to a night flight instead. Even though the night flight is more expensive, we had intentionally chosen the sunset experience, and the company did not offer any compromise or compensation, such as a discount or additional flight time. Because of the way the situation was handled, I would never recommend this company to friends or family.

3 May 2026
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Reply from FlyNYON

We appreciate you sharing your experience. We are truly sorry that we could not provide the sunset flight you anticipated due to unforeseen circumstances. We acknowledge your disappointment regarding the flight change and the lack of compromise. We are reviewing our procedures to prevent similar situations and improve our communication.

Rated 4 out of 5 stars

doors on due to weather

Due to weather conditions we couldnt fly with doors off, besides that all was great

17 December 2025
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Reply from FlyNYON

We appreciate your feedback. We regret the weather prevented your doors-off flight. We hope you still enjoyed it.

Rated 5 out of 5 stars

Good experience

Good experience, but location is not easily accessible, please arrange a drop off to near bus stop or Path station after helicopter ride.

9 May 2026
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Reply from FlyNYON

We appreciate your feedback and are glad you had a good experience. We will consider your suggestion for improved accessibility.

Rated 4 out of 5 stars

everything with the flight was…

everything with the flight was wonderful, but we stareted too late, then the wheater was a little bad

9 May 2026
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Reply from FlyNYON

We're glad to hear most of your flight was wonderful. We regret the late start and challenging weather affected your experience.

Rated 5 out of 5 stars

Unforgettable impressions

Unforgettable impressions. Superprofessional and friendly staff. Totally recommend.

14 May 2026
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Reply from FlyNYON

We are so happy you had such a wonderful experience with our professional and friendly staff. Thank you for your recommendation!

Rated 4 out of 5 stars

Great - but shoe selfie guarantee con

All staff were amazing and friendly. We were so paranoid about getting there late we were super early and they got us on an earlier flight. The process, kitting up and stuff was all really good. The only reason I didn’t give 5 stars was I paid for the shoe selfie seats (so not a cheap trip out). I got given a seat that was supposed to be a 45 degree shoe selfie rather than 90 degrees. Don’t accept it, you’ve paid for nothing. It’s a terrible seat and you won’t get the experience. I argued at the helicopter (they don’t set the seating the office does). Luckily they swapped me, weird as weighed same as the person I swapped with and they hadn’t paid the extra. So basically paying isn’t a ‘guarantee’. Felt conned by that but worked out in the end. Flight and views are amazing and to be honest with the wind as you’re flying it’s quite hard to stick your legs out anyway!!!

10 May 2026
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Reply from FlyNYON

We appreciate you sharing your detailed feedback about your recent experience. It's wonderful to hear that our staff were amazing and friendly and that you enjoyed the flight and views. We acknowledge your concerns regarding the seating for the shoe selfie experience and the discrepancy in what you paid for versus what was initially provided. We are reviewing our seating allocation process to ensure a consistent and fair experience for all our guests.

Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience ! Our Pilot Aglie was awesome!! ⭐️⭐️⭐️⭐️⭐️⭐️

13 May 2026
Unprompted review
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Reply from FlyNYON

We are so glad you had an amazing experience! We appreciate your kind words.

Rated 5 out of 5 stars

Incredibly kind staff

Incredibly kind staff, we felt secure because of the safety demostration that was a really important part since we chose the doors-off. Our pilot was a pro!
Really recommend!!

6 May 2026
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Reply from FlyNYON

We're so glad you felt secure and appreciated our safety demonstration, especially for your doors-off experience. It’s wonderful to know our pilot made it a professional and enjoyable flight. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!! I surprised my mum for mother’s day and it was the most memorable experience, highly recommend. The staff made it even better they were so kind, shout out to Jorge and the rest of the team, our pilot was also awesome!!

12 May 2026
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Reply from FlyNYON

We are so happy to hear you and your mom had such a memorable Mother's Day experience! We truly appreciate your kind words about our team and pilot.

Rated 5 out of 5 stars

GREAT experience! 10 out of 5!

We were a little skeptical about reviews before we committed but as with anything in this world, if you follow the rules things usually work out for the best! And with that said we followed what was asked of us to arrive on time and everything went great! From the staff to the pilot to the promised experience! We give it a 10!!! Highly recommend this experience!

11 May 2026
Unprompted review
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Reply from FlyNYON

We are so happy to hear that following our guidelines led to such a wonderful experience for you! We truly appreciate your kind words about our staff and the entire experience. Thank you for your high recommendation!

Rated 3 out of 5 stars

The flight was very quick and…

The flight was very quick and technically wasn't the 16 minutes to be.
I sat next to the pilot and couldn't take a picture with my feet sticking out above a tourist attraction.

I recommend not flying when it's very windy, as the flight becomes slightly unstable.

3 May 2026
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Reply from FlyNYON

We appreciate you sharing your experience. We're sorry the flight wasn't as expected and that you couldn't take your desired photo.

Rated 5 out of 5 stars

The flight with flynyon was great

The flight with flynyon was great!
I can only recommend it!
Everything worked out well, from organization, security and execution.

8 May 2026
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Reply from FlyNYON

We're happy to hear that you had a great flight! We appreciate your recommendation and are so glad everything from organization to execution worked out well for you.

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