We have been seeking an easier can opener with our arthritis, We found your product advertised with another supplier. This supplier would charge an outrageous shipping charge. We accessed tour we... See more
Company replied
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See what reviewers are saying
I have used FMP and watched the growth of the company for decades. I feel that FMP has done a wonderful job of expanding the product line, being well stocked, having above average customer service... See more
Company replied
Was very easy to order on your sight. I have asked to get set up online, but due to time restraints I needed to order product for my customer before I could get approved. I had to abbreviate our co... See more
Great products at an affordable price! FMP and their customer service team really go above and beyond for us here at Denny's and we greatly appreciate it. They're always very informative and helpful.... See more
Company details
Information provided by various external sources
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to: - More parts and products from an extensive inventory of over 25,000 items - Larger sales and customer service teams to provide dedicated support - National distribution centers located in Ohio, New Jersey, Texas, and Nevada - Greater brand purchasing power FMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Contact info
101 Mt. Holly By-Pass, 08048, Lumberton, United States
- 800-257-7737
- fmptrustpilot@fmponline.com
- www.fmponline.com
4.7
Excellent
432 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found our small Faucet Cartridges on…
Found our small Faucet Cartridges on your site. Thank You. Couldn't find them else where.
3 December 2020
Reply from Franklin Machine Products
We are glad we had the faucet cartridges you needed. Come shop with us anytime online 24/7!
Stay well!
Reply from Franklin Machine Products
Thank you for taking the time to give us a shout out Mark!
Great website great prices!!!
23 November 2020
Reply from Franklin Machine Products
Thank you for the positive feedback Bill. We continually strive to deliver a better experience while you shop for products, equipment, parts and apparel. Happy Thanksgiving, Stay well!
Poor Customer Service
Had trouble placing this order. I was a new customer and the website offered a 10% discount on first purchase for signing up with my email. I did that when I went to use the promo code it said it was invalid and to contact customer service. I used CS on line and was told to cancel order out and start again. I did that still didn't work, contacted CS and they could figure it out. CS messaged IT with the understanding they would get back to me. Never got back to me. Still waiting. Needed the item asap had already waited three days so I ordered it today. Promo code still didn't work, ordered any way but they have an unhappy customer.
9 November 2020
Reply from Franklin Machine Products
Hello Peter, I am so glad that we were able to solve your concern and deliver your order with the discount . After research we identified that the order was placed as a guest and not under your new user email. Our promotions only work if our customers are logged into their account. Thank you for your patience and your business! Happy Holidays and Stay well!
Easy to order
9 November 2020
Easy to navigate
6 November 2020
Reply from Franklin Machine Products
Thank you for taking the time to leave your comments Jeffrey. Please let us know how we can better serve you as your business grows! Stay well!
I order radiant this morning and in…
I order radiant this morning and in website it is available , so I placed the order. When I call the customer service , I spoke to Diana and she said it will take 2 weeks to arrive. So I have to cancell my order. Please update your website. Thanks
4 November 2020
Reply from Franklin Machine Products
Hello Edel, We recently recognized the disconnect between our inventory and the website. The patch to update the website is running tonight. We apologize that your shopping experience was impacted by the digital error. Rest assured that it will be corrected this evening. If we can still assist you, we would be happy to do so. Again, our apologies and we look forward to serving you again soon!
Stay well!
I have been using FMP for years
I have been using FMP for years never been disappointed & the customer care is second to none!!
19 October 2020
Reply from Franklin Machine Products
Thank you so much for the feedback! We continue to work hard to get our customers through this challenging time. Stay well!
Great online experience
Great online experience. Haven't heard back from anyone regarding the credit app I emailed though.
8 October 2020
Reply from Franklin Machine Products
Thank you for the shout out Emily! I have also forwarded your remarks to our accounting department regarding your credit application. Stay well!
Easy to use website
7 October 2020
Reply from Franklin Machine Products
Thank you for the positive comments. Feel free to share any new features you would like to see.
Stay well!
Always great service!
5 October 2020
Unprompted review
Super easy to use website never had any…
Super easy to use website never had any issues.
1 October 2020
Unprompted review
Reply from Franklin Machine Products
Thank you for the positive comments Ian! Stay well!
Shipping structure is ridiculous
Shipping structure is ridiculous. $15.99 shipping for motor brushes that fit in a Manila envelope. And charge per item. I will be using another service in the future because of this.
28 September 2020
Unprompted review
Everyone I have dealt with has been…
Everyone I have dealt with has been amazing. Darlene online today (bot)??? I don't but she was super helpful. Thanks FMP!!!
25 September 2020
Unprompted review
Reply from Franklin Machine Products
Thank you so much for the feedback! Darlene is a real human here! She is one of the outstanding team members here to help our customers! Come back again soon! Stay well!
Excellent fastest service
24 September 2020
Unprompted review
Always expedites orders
24 September 2020
Unprompted review
Reply from Franklin Machine Products
Our customers are relying on us so if you need something expedited, we are here to help!
Stay well!
I Called customer service
I Called customer service to place a order, she told me to go to their online website to place the order and save money, everything went very smooth, and I saved plenty of money, very friendly service! Will be back soon! A- plus!!! Thanks again!!!!
23 September 2020
Unprompted review
Reply from Franklin Machine Products
We are happy to speak to you on the phone, but we love when our customers save money by shopping online! Check your email for more special offers in the future!
We look forward to serving you again soon! Stay well!
Excellent service
21 September 2020
Unprompted review
Reply from Franklin Machine Products
Thank you very much! Let us know how we can help again!
Stay well!
The site was kind of difficult
The site was kind of difficult if you didn't know the part number you needed and also checking out was a little frustrating. Overall I'm glad the site was there so we didn't have to order from the catalog but it could be more operator friendly.
17 August 2020
Unprompted review
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