fnp.ae Reviews 

834
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 530 reviews, reviewers had a great experience with this company, particularly appreciating the overall quality of service provided. Customers frequently praise the incredibly helpful staff for their polite attitude, professional knowledge, and prompt assistance with various special arrangements. Many people also mention that the online platform makes ordering straightforward, and gifts typically arrive looking fresh and beautifully packaged. However, some reviewers were not happy with product quality, noting frequent instances of damaged items, incorrect orders, or fresh flowers dying quickly. Others also experienced frustrating support encounters, mentioning unhelpful responses, ignored complaints, and severely delayed communication when trying to resolve urgent issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful and professional agents who... See more

Order

Clients share ambiguous opinions on order, as many reviewers report severe frustration with delayed... See more

Service

Customers consistently note positive experiences with service, frequently praising quick response times,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as opinions are heavily divided on the support... See more

Product

Reviewers highlight ambiguous aspects of product quality, as experiences vary significantly. While some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping. But dealing with your staff Mr. Rhoby, the... See more

Company replied

Rated 3 out of 5 stars

The speaker photo was lovely. It was used as an anniversary gift for my partner. The speaker however wasn't working and constantly needed charging and never ended up being fully charged. I order... See more

Company replied

Rated 5 out of 5 stars

Amazing experience! Rhoby was incredibly helpful in assisting me with choosing the perfect gift for my friend. He was patient, kind, and really took the time to understand what I was looking for.... See more

Company replied

Rated 5 out of 5 stars

Had a problem with card payment but Amer called immediately and knew about my problem. He was very polite, assisted me promptly and made sure all things have been settled. Delivery was also quick and... See more

Company replied


Company details

  1. Florist
  2. Flower Delivery
  3. Flower market

Written by the company

Ferns N Petals offer online flower, cake & gift delivery in across UAE


Contact info

3.7

Average

TrustScore 3.5 out of 5

834 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.7

All reviews

(834)

538 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I had nice with the staff and well…

I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping.
But dealing with your staff Mr. Rhoby, the confidence he gives me was much appreciating.
I will recommend to others my experience was great.
Thank You
Sanjeev

9 February 2026
Unprompted review
fnp.ae logo

Reply from fnp.ae

Dear Sanjeev,

Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a great experience with our service and appreciated the support provided by Rhoby.

Your kind words about his dedication, confidence, and way of assisting customers mean a lot to us. We will make sure your appreciation is shared with Rhoby and the team.

We truly value your trust and recommendation. Thank you for choosing fnp.ae, and we look forward to serving you again.

Regards,
Team fnp.ae

Rated 1 out of 5 stars

Order never received

This refers to my order # 4138661. I was supposed to receive the order today between 8:00 am and 1:00 pm. The order isn’t received and I kept calling (more than 10 times) and each time someone will tell me that they will check with the driver and call me but they never call back. I am very frustrated as my order was for a special guest and is never received. I kept receiving emails that i couldn’t be reached and actually no one called me . Even on WhatsApp they promise to get in touch but no one does. Very bad experience.

7 February 2026
Unprompted review
fnp.ae logo

Reply from fnp.ae

Dear Rola,

We sincerely apologize for the disappointing experience you had with your order. We understand how frustrating it must have been, especially when the order was meant for a special guest and was not delivered as expected.

We regret the inconvenience caused due to the missed delivery, lack of proper updates, and the repeated follow-ups you had to make without receiving a clear resolution. We also apologize for the communication gap regarding the delivery attempts.

Your feedback regarding delivery coordination and customer support follow-up has been shared with the relevant teams for review and improvement.

We request you to share your order details with us so we can look into the matter and assist you further.

Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.

Regards,
Team fnp.ae

Rated 5 out of 5 stars

I had an issue with the payment while…


I had an issue with the payment while trying to order flowers for my friend, and Rhoby was extremely helpful and supportive throughout the process. He handled the situation professionally and made sure everything was resolved smoothly. Truly great customer service—thank you, Rhoby!

7 February 2026
Unprompted review
Rated 1 out of 5 stars

The advertised image of the product has…

The advertised image of the product has nothing to do with the delivered cake.
The writing on the cake is messy!
This is a scam

7 February 2026
Unprompted review
fnp.ae logo

Reply from fnp.ae

Dear Rawan,

We sincerely apologize for the disappointing experience you had with your cake order. We understand your concern regarding the difference between the product image and the delivered item, as well as the quality of the cake message.

We regret that the product did not meet your expectations and apologize for the inconvenience caused. We take such feedback seriously, and your comments regarding product presentation and quality checks have been shared with the relevant teams for review and improvement.

We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.

Regards,
Team fnp.ae

Rated 1 out of 5 stars

Such a pathetic and frustrating service…

Such a pathetic and frustrating service experience with FNP I honestly don’t understand how a company can operate like this. No one ever replies properly on WhatsApp, and when they do, it’s just to take your details and promise a callback that never happens. The agents never call back, never follow up, and never take responsibility.

I tried multiple times to contact them, thinking maybe it was just a delay, but it’s the same story every time. They ask for your name, number, and issue, and then completely disappear. There is absolutely no communication, no updates, and no sense of customer care. It feels like once they get your details, they simply don’t care anymore.

I have never come across such poor service in my life. It wastes your time, your energy, and your patience. A customer expects at least a basic response or a callback, but here you get nothing. No professionalism, no accountability, and no respect for customers.

This is by far the worst service experience I’ve ever had. I would not recommend FNP to anyone unless you enjoy being ignored. Truly disappointing and unacceptable.

5 February 2026
Unprompted review
fnp.ae logo

Reply from fnp.ae

Dear Akshita,

We sincerely apologize for the disappointing experience you had with our customer support. We understand your frustration regarding the lack of proper follow-up, missed callbacks, and the difficulty you faced while trying to get assistance.

We regret that your concerns were not handled with the level of ownership and communication you expected. This is not the experience we want our customers to have, and we apologize for the inconvenience caused.

Your feedback regarding WhatsApp support, callback commitments, and overall communication has been shared with the relevant teams for review and improvement.

We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.

Regards,
Team fnp.ae

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