I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping. But dealing with your staff Mr. Rhoby, the... See more
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Ferns N Petals offer online flower, cake & gift delivery in across UAE
Street 6, P.O BOX 393728, Dubai, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rhoby is very patient in waiting while i choose my orders and he suggest what is better for me.
I had a good experience with Rhoby he stayed until I complete the order
Rhoby is a nice guy he assist me very well
Very good experience for your service.Thank you very much for your help, especially Mr. Rhoby at your customer care.
Mr Rhody assisted me in getting the good offers. Thanks and keep it up
I really liked the way how they assisted me when I was confused abut the address details. Truly dedicated to the good customer experience specially mr. Rhoby. Thanks very much
The staff are so nice while assisting or pacing your order! Thank you so muchb
I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping.
But dealing with your staff Mr. Rhoby, the confidence he gives me was much appreciating.
I will recommend to others my experience was great.
Thank You
Sanjeev

Reply from fnp.ae
This refers to my order # 4138661. I was supposed to receive the order today between 8:00 am and 1:00 pm. The order isn’t received and I kept calling (more than 10 times) and each time someone will tell me that they will check with the driver and call me but they never call back. I am very frustrated as my order was for a special guest and is never received. I kept receiving emails that i couldn’t be reached and actually no one called me . Even on WhatsApp they promise to get in touch but no one does. Very bad experience.

Reply from fnp.ae
I had an issue with the payment while trying to order flowers for my friend, and Rhoby was extremely helpful and supportive throughout the process. He handled the situation professionally and made sure everything was resolved smoothly. Truly great customer service—thank you, Rhoby!
Rhoby ensured a seamless experience. Thank you very much for the great customer experience
The advertised image of the product has nothing to do with the delivered cake.
The writing on the cake is messy!
This is a scam

Reply from fnp.ae
Such a pathetic and frustrating service experience with FNP I honestly don’t understand how a company can operate like this. No one ever replies properly on WhatsApp, and when they do, it’s just to take your details and promise a callback that never happens. The agents never call back, never follow up, and never take responsibility.
I tried multiple times to contact them, thinking maybe it was just a delay, but it’s the same story every time. They ask for your name, number, and issue, and then completely disappear. There is absolutely no communication, no updates, and no sense of customer care. It feels like once they get your details, they simply don’t care anymore.
I have never come across such poor service in my life. It wastes your time, your energy, and your patience. A customer expects at least a basic response or a callback, but here you get nothing. No professionalism, no accountability, and no respect for customers.
This is by far the worst service experience I’ve ever had. I would not recommend FNP to anyone unless you enjoy being ignored. Truly disappointing and unacceptable.

Reply from fnp.ae
Some items out of stock please care about and thank for your support also Mr. Rhoby very kind and helpful
Great platform-easy to use, informative, and helpful for finding reliable flower quickly with the help of Mr. Rhoby. Thank you
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