Footlocker Reviews 

Order - #31900440260372484352
It states on your website 5 - 6 business days. I ordered this on the 25th of October and Saturday is a business day, but regardless of whether it is or isn't today is and it's been 5 business days and marked as shipped 2 days ago yet still isn't with the carrier DHL, so begs the question why I got an email stating "Shipped", when in fact it isn't. It's actually in the Netherlands, which has no mention in the order confirmation or order completion email or on your site even!. This is a birthday gift for my son who turns 16 on Sunday, so not only are they not coming because they are in the Netherlands, which it was me that had to chase footlocker, as they did not even mention this, but still sent me an email stating they had now be shipped and the order fulfilled, which isn't true because only the label has been purchased and now have I had to go out and buy them again!
Terrible and so unprofessional! Just be warned that most of your items you order are not local, so expect them to be delayed like I didn't, but now do! I honestly I thought FOOTLOCKER were a decent buisness, when infact and after reading the reviews on here and everywhere to be honest I have realised how bad they really are!! YOU HAVE BEEN WARNED! Just read the reviews!!

Avoid avoid avoid
Safe your time and go somewhere else
I ordered and paid one week after they said sorry we have issues with store delivery it going to take some time
Few days after they refund the money and cancel the order without any explanation 🤣🤣
That Not nice and not professional

My husband bought me some Uggs unfortunately the side buckle broke and I was told to send them back which I did via UPS on 8th October they said they would investigate them and refund me but I am still waiting for the refund or even gift card I’ve had so many emails they asked for my husbands IBAN number now the latest someone has said that my husband has to email this is getting beyond a joke now

Ordered a pair of trainers, for a birthday gift, next day I receive an email stating they’ve cancelled my order as requested. Complete waste of time and they have now caused me a massive inconvenience… will never order anything from footlocker again, they may as well not be trading after reading other reviews stating the same thing!!!!!

DO NOT ORDER FROM FOOTLOCKER Order status doesn’t change will just say waiting for dhl to pick up your parcel for at least 1 to 2 weeks and then u will get an email saying I’ve chosen to cancel ure order then u will never get a refund and if u try to phone or email them u will get no reply whatsoever ordered a tracksuit 3 weeks and 4 days ago still not arrived and no refund or help absolutely disgusting company

Avoid at all costs!! Absolute joke.. Returned an item using their returns system 3 weeks ago and it’s yet to be collected and is still waiting in the parcel drop off shop!! Tried calling Customer service lines for both Foot Locker & DHL which was unsuccessful after many attempts.. Doesn’t look like I’ll ever get a refund…

Absolutely Terrible Experience – Foot Locker and DHL Are a Joke

My order #31900440254146553920 has still not been delivered. I ordered two items — one arrived on time, but the second (Vans Knu Skool – Pre School Shoes) never showed up. DHL has been delaying the delivery endlessly, and Foot Locker has been absolutely useless in resolving it.

I’ve contacted Foot Locker multiple times through chat and email — no proper response at all. One support agent named Joshua even promised a refund, but guess what? Still nothing. Instead, I keep getting pointless DHL delivery notifications while no package ever arrives.

This has been one of the worst online shopping experiences I’ve ever had. Foot Locker’s customer service is unresponsive, unreliable, and careless, and DHL’s delivery service is just as bad. Both companies clearly have zero respect for their customers’ time or money.

I’ll never order from Foot Locker again and strongly warn others to avoid this terrible service. You’ll waste your time chasing packages and empty promises.

Order no: 31900440254146553920
Order date: 2025-09-20

Terrible customer service

Worst sportswear shop to purchase form
Items x 2 trainers delivered damaged boxes and covered in blood , they expected me to get new box , print labels take to ups and handle item

Numerous email and shocking service !

Ordered trainers for my son with a 2-4 day delivery timeframe. Its now going past 2 weeks. Ive tried emailing and calling and I keep getting told, its a technical glitch and the resulting backlog.
I've asked for a refund but told that as the warehouse accepted the offer, I can't get a refund. They're very quick with taking my money however.
I've now asked to raise a complaint and receive a refund in full asap.
I'm so very disappointed. Wouldn't surprise me that they don't actually have the item in stock and are fobbing me off.
That's false advertising and given I've not received my item, theft?
I have been told they cannot provide a timeframe. So I could be waiting another 2 weeks, 1 month, 6 months...
Absolute joke. I will not be shopping here again. I just want my money back.

Cancelled my order ‘at my request’ after a week of waiting. Avoid ordering here!

Hands down the worst customer service I’ve ever seen. Ordered trainers, had an email saying my order was delayed, the 4 days later another email confirming that I had “cancelled” my own order. Tried to contact customer services and got absolutely nowhere. Now you have to wait upto 14 days to see if I actually get my money back. Footlocker are awful.

I would not give them a 1 star waste time they company is ordered some trainers still waiting over week now and will not cancel my order then trains have been reduced by £50.00 pound they do not care please do not shop with them there customer service is rubbish i will never buy of them again

Very disappointed.
I placed an order with Foot Locker and never got a confirmation email for delivery or store pickup. Luckily, I had a screenshot of my order. When I went to collect it, the store said it was past the 10-day window — but I was never notified! It’s now been over two weeks, and I’ve received no refund or cancellation. They took my money and gave me nothing. Terrible service — avoid ordering from them.

I will never shop at Footlocker again. Bought £150 worth trainers which had only been worn a few times but became faulty which caused damage to the feet. I explained this is a manufacturing fault as the material felt sharp like metal but I was refused to have this sorted due to 'wear and tear' the shoes were overall in new condition but they weren't interested. Once you've purchased goods they have no after care service!

ABSOLUTE JOKE OF A COMPANY!!!
Placed order on 22nd Sep, we are now 29th Sep and I have chased dispatch 3 times. The last time was this morning. I called customer services who assured me that if my order was placed successfully, the item would of been in stock and would be sent ASAP in next few days. 35 Minutes later, i get an email to say AS PER MY REQUEST, MY ORDER HAS BEEN CANCELLED!!!!!!! I AM ABSOLUTELY LIVID. THEY HAVE KEPT MY MONEY FOR 7 DAYS AND THEY NEVER HAD ANY STOCK. DIABOLICOL - AVOID AT ALL COSTS

I was offered a complimentary Crepe Protect service in-store, but later found it was itemised on my receipt as a paid service, with the cost quietly deducted from the trainers instead. That’s misleading and, frankly, illegal.

When the trainers didn’t fit, I returned them. The sales associate was unprofessional, rude, and argumentative - even with the very staff member present who had originally offered the service as “free” and confirmed it at the time. I was then told I couldn’t receive a full refund because the Crepe Protect service (which I never agreed to pay for) is “non-refundable.” How can something that was free suddenly become a chargeable, non-refundable item?

I left without my full money back and had to chase customer service. After endless back-and-forth, they told me to return to the same store to collect a £5.99 refund - as if I’d want to step foot back in there after such a terrible experience.

This feels like a deliberate way to scam customers and hide behind “policy.” Footlocker needs to train their staff properly, stop these deceptive practices, and treat customers with basic respect. They’ve lost my business permanently.

My parcel never arrived but DHL had sent it had been delivered. Footlocker are a nightmare to contact and I had to send several emails to tell them I had received my order. They treated me as if I was lying, made me fill out claim forms (sent by PDF to make it difficult) and refused to refund me. After numerous emails, frustration, inconvenience and being out of pocket, they finally told me that the courier was unable to deliver the parcel because nobody was home. They said they couldn't resend the item but would give me my money back in two weeks time. No apology no form of compensating me and I still haven't received my refund yet. Absolute disgrace! AVOID AVOID AVOID!

Trainers sent without laces. How is that possible? They say their quality check must have missed them but how can you miss it. Very obvious on black van trainers. Want us to return but they are out of stock now. Ridiculous.

Seriously! Do NOT order from this company! they are thieves and liars! sent two pairs of trainers back as didn't fit properly and they only refunded one pair saying they postage was only enough to return one pair! they clearly have some kind of scam set up with their courier service! i am now down nearly £100!!!! vile company!

Returned an expensive pair of trainers and they said they received an empty box and will not issue a refund!
Absolute scammers!
If you do a bit of research you will find they have done this to many people!
Do not use this company!