Forbes Rentals Reviews 

1,523
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 431 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the positive interactions with the staff, who are described as friendly, polite, and professional during fittings and service. Reviewers are very satisfied with the entire process, from the initial sales contact all the way through to the quick delivery and expert installation of appliances. However, some people mentioned that when reporting issues, the service turnaround time could be slower than the advertised 24-hour callout. A few other people also felt that one instance involved an explanation being dismissed after they had communicated an issue via email and voice message.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional and helpful demeanor.... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient appliance... See more

Delivery service

Customers had positive experiences with delivery_service, highlighting prompt arrival times and excellent... See more

Product

Clients share positive opinions on product quality, expressing satisfaction with items like clean pre-loved... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called 4pm yesterday and this morning I’ve got a new machine. Some of the best customer services in the world and highly recommend Forbes. Worth every penny. Ricky and Adam were excellent installers... See more

Company replied

Rated 5 out of 5 stars

Ricky and Adam arrived promptly, fitted both the dishwasher and the washing machine with ease. (Also the use of hubbys small hands lol). Both were very polite and they did what they needed to do. From... See more

Company replied

Rated 5 out of 5 stars

Woody and Shane did a very efficient and friendly job fitting my new washer, I have been a customer for over 15 years and in that time my washer only had a door replacement. Fantastic service and ver... See more

Company replied

Rated 5 out of 5 stars

Arrived on time, very polite, quick exchange of TVs and full instructions on how to operate the Sony as we has a Samsung previously. Very pleasant lads, a credit to Forbes, Shane and Dan T from the De... See more

Company replied


Company details

  1. Appliance Rental Agency
  2. Appliance shop
  3. Electrical equipment supplier
  4. Electronics hire shop
  5. TV shop
  6. Used Appliance Shop

Written by the company

At Forbes Rentals, we provide the latest high-quality home appliances at competitive weekly or monthly prices. Enjoy flexible upgrade options, and free installation, free same or next day servicing and free repairs. There’s no need to spend extra on parts, and if we can’t fix your appliance we’ll replace it. Providing excellence since 1926 in Home appliance and TV rental. Rent Smart TVs, washing machines, tumble-dryers, washer-dryers, dishwashers, fridge-freezers and cookers as well as floorcare and mobility scooters.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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5.0

All reviews

(1,523)

423 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had a washing machine contract…

I have had a washing machine contract for 7 years without issues. Machine recently brokedown and a service engineer was requested. This took 3 /4 days and he popped in for a minute and asked me what happened. I repeated what i had wrote on the email and voice message i sent, then he condemned it and left. I had a call to discuss an exchange and one was organised asap. This turned out to be Monday, which would be 8 days since machine broke. I required the machine asap and after a too and throw with despatch, Sat morning was agreed. Delivery and setup Technicians arrived prompt and proffessionally installed my washer and removed the broken one. Great job guys, good work and very quick.
I rent to get the quickest best service and the website says 24hrs callout. I am happy overall, but this has made me consider buying one and just replacing it when it breaks. In the meantime, i will continue using Forbes, as they are very good. I would of prefered a quicker service, but it is still a good service. Plus i have a new bigger machine which looks great. Cheers

9 May 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

We greatly appreciate your thoughtful review! Your feedback is genuinely valued, and we are thrilled to learn about the positive encounter you had with our services. At Forbes, we pride ourselves on delivering award-winning customer service, and ensuring your satisfaction remains our utmost priority. Thank you for choosing us!

Rated 5 out of 5 stars

Ricky and Adam took away my old washing…

Ricky and Adam took away my old washing machine installed my new one and made sure my new one worked they provided a brilliant service and were very nice

7 May 2026
Unprompted review
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Reply from Forbes Rentals

Thank you for sharing your kind thoughts; we're thrilled to hear this wonderful feedback! 😊

Rated 5 out of 5 stars

Turned up when expected

Turned up when expected. Friendly guys. New Tv installed and set up promptly. Everything explained

6 May 2026
Unprompted review
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Reply from Forbes Rentals

We're so grateful for your kind feedback; it warms our hearts to hear such positive words! 😊

Rated 5 out of 5 stars

Excellent customer service .

Excellent customer service .
Explained how to use the electrical goods .
Polite and overall outstanding communication

5 May 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Your feedback is greatly appreciated, and we're delighted to know that you had a positive experience! 😊

Rated 5 out of 5 stars

Brilliant company brought my tv last…

Brilliant company brought my tv and rent free sound bar last Thursday I’m over the moon with it great company and great service from first call to the day you get it amazing I highly recommend renting so much better and no worries and big bills going to rent for ever from now on fantastic company Forbes

30 April 2026
Unprompted review
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Reply from Forbes Rentals

Thank you very much for your kind comment. Your satisfaction is our top priority, and we're delighted that you've taken the time to share your positive feedback. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your trust in our services.

Rated 5 out of 5 stars

Toby and Ray

Customer service and Toby and Ray were very efficient and helpful when delivering the tumble dryer. I would recommend forbes

2 May 2026
Unprompted review
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Reply from Forbes Rentals

Thank you very much for your kind comment, we're very glad to hear that you're enjoying our products and service.

Rated 5 out of 5 stars

We moved with little notice and our…

We moved with little notice and our sellers took their refrigerator with them. Steven was so helpful in booking a rental delivery on short notice, and the guys who came to deliver it (Ricky and Adam) were very respectful, efficient, and lovely.

Highly recommend! This is such a good service with great rates vs the cost of purchasing a new refrigerator and then having to sell it again a few months later.

1 May 2026
Unprompted review
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Reply from Forbes Rentals

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with Forbes. Our team works hard to provide award-winning service, and it's fantastic to know that our efforts are making a difference.

Rated 5 out of 5 stars

New cooker delivered 2 lovely guys …

Toby and ray delivered my new cooker today with care and earlier then expected which helped me out today due to a busy day lovely guys
Was installed quick and effectively
Very polite and friendly

1 May 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you for your considerate review! Your feedback holds genuine value for us, and we're excited to hear about your positive experience with our services. At Forbes, we take pride in providing customer service that has earned awards, and your satisfaction continues to be our highest priority. We're grateful for your choice to engage with us!

Rated 5 out of 5 stars

Dishwasher Delivery

Dishwasher Delivery, Installation & fittings Job done at its best by Engineer Ricky & Lewis. Thank you so much for your help today!!

30 April 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

We greatly appreciate your thoughtful review! Your feedback is genuinely valued, and we are thrilled to learn about the positive encounter you had with our services. At Forbes, we pride ourselves on delivering award-winning customer service, and ensuring your satisfaction remains our utmost priority. Thank you for choosing us!

Rated 5 out of 5 stars

Toby and Ray were very good and helpful

Toby and Ray were very good and helpful

29 April 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you so much for your kind review! We truly appreciate your feedback and are delighted to hear about your positive experience with our services. At Forbes, we take pride in providing award-winning customer service, and your satisfaction is our top priority.

Rated 5 out of 5 stars

Toby and Roy was very polite and very…

Toby and Roy was very polite and very helpful today .They offered to carry my old one out for me which was very helpful for me . Thank you

27 April 2026
Unprompted review
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Reply from Forbes Rentals

Thank you for sharing your kind thoughts; we're thrilled to hear this wonderful feedback! 😊

Rated 5 out of 5 stars

Nice representative came unpacked…

Nice representative came unpacked showed how item worked and took rubbish away very helpful Phil was his name

27 April 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

We're so grateful for your kind feedback; it warms our hearts to hear such positive words! 😊

Rated 5 out of 5 stars

The guys who came with my washer was…

The guys who came with my washer was quick and easy.... they was polite and friendly an was happy to answer questions I had.....

22 April 2026
Unprompted review
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Reply from Forbes Rentals

Your feedback is greatly appreciated, and we're delighted to know that you had a positive experience! 😊

Rated 5 out of 5 stars

Ricky and Adam installed my washing…

Ricky and Adam installed my washing machine both very professional, efficient, knowledgeable and friendly. Fantastic service would highly recommend.

24 April 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you very much for your kind comment. Your satisfaction is our top priority, and we're delighted that you've taken the time to share your positive feedback. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your trust in our services.

Rated 5 out of 5 stars

Nigel & Dylan delivered our new washer…

Nigel & Dylan delivered our new washer dryer today & removed the old one.
They called prior, to say they were on their way, they were polite, professional & friendly.
Forbes should be very proud to have such Gentlemen representing them.

For Forbes themselves, fantastic customer service from start to finish.
They couldn't have been more helpful or reassuring.
It's times like this I'm so pleased I rent from them.

Many thanks!

25 April 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you very much for your kind feedback, we're so happy to hear this 😊

Rated 5 out of 5 stars

Ricky and Adam delivered my replacement…

Ricky and Adam delivered my replacement washing machine this morning. They were very friendly and explained everything as they went along. They left the area clean and tidy too. I’ve been with this company for over a decade and they never fail on customer service and quality of products.

25 April 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you very much for your kind comment, we're very glad to hear that you're enjoying our products and service.

Rated 5 out of 5 stars

I have been a customer of Forbes…

I have been a customer of Forbes Rentals for many years now. I have rented several washing and drying machines and dishwashers. The service and peace of mind offered through rental are well worth having in a busy family household. The Bosch appliances are very reliable and on the odd occasion I have had to request service on these items, Forbes have jumped into action immediately with next day and same day service which is amazing. The rental payments are very affordable and Forbes are a great company with great staff that are always happy to help. I really cannot fault my decision to rent from Forbes.

23 April 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with Forbes. Our team works hard to provide award-winning service, and it's fantastic to know that our efforts are making a difference.

Rated 5 out of 5 stars

Toby & Ray were very helpful and…

Toby & Ray were very helpful and patient in the questions we had for them - good service

23 April 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you for your considerate review! Your feedback holds genuine value for us, and we're excited to hear about your positive experience with our services. At Forbes, we take pride in providing customer service that has earned awards, and your satisfaction continues to be our highest priority. We're grateful for your choice to engage with us!

Rated 5 out of 5 stars

Toby & Ray delivered a cooker for us…

Toby & Ray delivered a cooker for us and installed it - lovely blokes, tested it before installation and gave us all the info we needed! Also kept us updated throughout the delivery and gave us a call when they were 15 minutes away.

23 April 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

We greatly appreciate your thoughtful review! Your feedback is genuinely valued, and we are thrilled to learn about the positive encounter you had with our services. At Forbes, we pride ourselves on delivering award-winning customer service, and ensuring your satisfaction remains our utmost priority. Thank you for choosing us!

Rated 5 out of 5 stars

Liam and Ross were both lovely early…

Liam and Ross were both lovely early delivery all plugged in and helped me take the old fridge freezer downstairs too

20 April 2026
Unprompted review
Forbes Rentals logo

Reply from Forbes Rentals

Thank you so much for your kind review! We truly appreciate your feedback and are delighted to hear about your positive experience with our services. At Forbes, we take pride in providing award-winning customer service, and your satisfaction is our top priority.

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