Forbidden heels Reviews 

74
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

AVOID AVOID AVOID - ordered 47 days ago and still waiting on my order. Constantly told they are on the next delivery! The shoes were made to order, I totally understood the 21 days. Therefor... See more

Rated 1 out of 5 stars

I ordered a pair of shoes that sadly did not fit. I sent them back with the form for an exchange on 7th May. I hadn't heard anything from them about the exchange and I have since contacted using the f... See more

Rated 2 out of 5 stars

I have been using this website for almost 10 years now, I would have rated them 5 stars then as I never really had a problem until now. Unfortunately, their communication lacks lately, I have ordered... See more

Rated 5 out of 5 stars

Please when you look at any negative reviews remember that as customers we are NOT always right. I purchased some shoes, then looked at the reviews and thought I'd been scammed...only to text... See more

Company details

Information provided by various external sources

Forbidden Heels offers a stylish range of small sized heels for women with petite feet. These reasonable priced heels and boots are available from size UK 12 to size UK 2.5 Our dedication to finding you the perfect heels is endless!


Contact info

2.2

Poor

TrustScore 2 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(74)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is a joke

This company is a joke. Ordered weeks ago and have heard nothing. Have message through website & WhatsApp! Still no reply. They are taking advantage of people who have limited options!!!

9 April 2025
Unprompted review
Forbidden heels logo

Reply from Forbidden heels

Hi Irene i can see you ordered on the 21st of march and received your shoes on the 24th of march, you then exchanged to a different pair of shoes for free after this on the 1st of may so im guessing there may have been a postal issue but we would never take advantage i promise xx

Rated 1 out of 5 stars

All sorted delighted with them

Made an order for 3 pairs of shoes on 26th December order number 5300, still not received. Emailed and sent messages but no response!

Will be contacting my credit card company shortly if no response!

15 February 2025
Unprompted review
Forbidden heels logo

Reply from Forbidden heels

just to update this review karen ordered during our suppliers new year so her made to order shoes took longer as we always have delays during this period as stated on the website. We did speak with her through emails and she did receive her shoes.

Rated 1 out of 5 stars

Paid next day delivery for shoes still…

Paid next day delivery for shoes still not arrived

29 January 2025
Unprompted review
Forbidden heels logo

Reply from Forbidden heels

Hi Sonia you ordered made to order shoes so these are not in stock they take approx 21 working days to be specially made, please could you update or remove your review as this is through no fault of ours. I can see you have recieved your sparkle boots we hope you like them :)

Rated 3 out of 5 stars

Delivery takes time

Both of my orders finally arrived, took a long time but my daughter does like them. The company does need to improve on their customer communication.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Stop worrying people with lies!!!

I was really happy to finally find a place where I can buy beautiful shoes for my tiny feet and after I ordered an amazing pair of shoes I started reading the reviews and I WAS REALLY SCARED THAT I GOT SCAMED BECAUSE OF THE MEAN THINGS YOU WRITE. I messaged her on WhatsApp and she answered in like a day or two and she was TOTALLY LOVELY. We spoke about my worries and she provided all the information I needed in a really polite manner and it was a pleasure to talk to her. I was supposed to get my order in 21 days and it came in 16 days and they were perfect. Perfect condition, perfect fit, lovely packaging, the perfect pair of heels and I’m in love with them. So stop saying mean things about this girl and her website because she is doing a really great job. I’ll definitely place another order.

12 October 2024
Unprompted review
Rated 2 out of 5 stars

Slow delivery and hard to contact

I have made two orders for 4 pairs of shoes and boots with this company, after 6 weeks I received 1 of the orders. They did not answer phone or messages until I left this review. I have been contacted by the company regarding the second order but as yet not received it. I’m hoping to receive it but have not had any confirmation it’s been dispatched.

3 October 2024
Unprompted review
Forbidden heels logo

Reply from Forbidden heels

Hi Siobhan
apologies for any stress caused the four pairs of shoes you ordered where all made to order which means they take an average of 21 working days however we had a slight delay with our delivery as per the email we sent out, the delay was out of our hands unfortunately. I can see you have already received one of your orders of 2 x pairs and the other order is due on monday so these wont be long now. unfortunately after searching for emails and text messages from you we couldn't find any so im not sure what has happened in regards to these. we where only aware of your issue until seeing your review.
many thanks
FH xxx

Rated 5 out of 5 stars

Definitely recommend

I have bought lots of shoes of this company and never had any issues what so ever! I’m very last minute sometimes and the last time I ordered they went above and beyond to get the shoes to me in time! The lady who owns the company is lovely, she has the patients of a saint because I’m always messaging her and mithering and she never complains!

The shoes are always a good fit and true to size! This site is a good send otherwise I would be in children’s shoes all the time. Cannot recommend this company enough

Thanks
Charlene

1 August 2024
Unprompted review
Rated 4 out of 5 stars

Slow communication

“We found these wedges to be a bigger fit that our usual size 1 and feel they are more like a size 2 so we have now discontinued selling them with a size 1 option. So sorry about that, I didn't want you to recieve them and they be too big. What would you like to do? Xx”
I asked them for a refund they saw the message but didnt say a word. I also order a another pair of shoes and I got it within a week

28 August 2024
Unprompted review
Rated 4 out of 5 stars

Ordered one pair of shoes

Ordered one pair of shoes - they fit really well, it’s so hard out there to find shoes for my tiny feet so amazing I found this site to order from, will definitely be ordering more

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Kind Customer Service

I contacted Forbidden Heels for a tailored size of my chosen heels and they were so helpful - the heels look beautiful too.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

GIVE A GIRL A BREAK!

Please when you look at any negative reviews remember that as customers we are NOT always right. I purchased some shoes, then looked at the reviews and thought I'd been scammed...only to text the business owner my negative thoughts...
I soon realised that the business owner is a single mother doing her very best. She is not amazon and customers shouldn't expect her service to be quite frankly!

My shoes arrived earlier than expected. They were great quality, brilliantly priced, boxed beautifully and
with freebie cushioned insoles thrown in to boot!
I will definately be ordering
again!
Thankyou so much Forbidden heels! Xx

10 June 2024
Unprompted review
Rated 1 out of 5 stars

Ordered shoes on the 11th February…

Ordered shoes on the 11th February tried several ways to contact for update on delivery without success. They’re not replying or acknowledging at all. Having read previous reviews looks as though this company will not be sending the shoes

12 March 2024
Unprompted review
Rated 1 out of 5 stars

i wouldn’t even rate them a zero

i wouldn’t even rate them a zero, they kept giving me excuses on why they can’t deliver my shoes and then i asked for a refund but they didn’t give my money back, it’s definitely a scam DO NOT ORDER FROM THEM i think they only give order to some people to receive good reviews but not for everyone so DO NOT BUY IT FROM THIS FORBIDDEN WEBSITE IM WARNING YOU GUYS. they are hot even replying to my message

31 January 2024
Unprompted review
Rated 1 out of 5 stars

I wouldn't even rate a 1

I wouldn't even rate a 1. 9 weeks ago I send a order in for my wedding shoes. I have had many excuses why they have not arrived. I also have been given a tracking number and it was false by them. Promised me they paid to fast track as a error and still now haven't had the shoes. To be told they was not even delivered. Do I want a refund when my wedding is in 2 weeks is absolutely disgusting to treat people like this. Never would I recommend these or ever buy from them. Do yourself a favour everyone pay the extra on another site because at least you are guaranteed your shoes.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Quick shipping great quality

Ordered Instock shoes came within a couple of days well packaged lovely good quality pair Shoes will
Order again as this was my first time had read all previous reviews and thought I’d give them a go for my daughters prom shoes

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Ordered from here a number of times and never had any issues. Some shoes are ‘made to order’ which does take abit longer however it’s clearly stated before you order.

8 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look