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Ford Insure Reviews 

1,830
•
TrustScore 4.5 out of 5

4.6

Insurance company
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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and smooth service, noting that advisors always go above and beyond to provide clear guidance and professional support during every interaction. Many consumers also appreciate the competitive pricing options and the straightforward, hassle-free online application process that makes managing policies very easy. However, some customers also noted unexpected price increases upon annual policy renewal and experienced inconsistent communication from support agents when asking important questions. A few reviewers felt that these rising costs and occasional difficulties reaching knowledgeable representatives slightly impacted their overall satisfaction with the service.

What people talk about most

Staff

Consumers find staff to be positive, highlighting advisors who go above and beyond to help with insurance... See more

Service

Users describe positive interactions with service, praising the helpful and professional staff. Consumers... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were very patient,... See more

Price

Customers consistently note positive experiences with price, highlighting competitive quotes and overall... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the online process is quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to get a Defacto 4* car insurance. Website is very clear and smooth to get through various steps. Online account access for documents is straightforward. While most big companies annoyingly... See more

Rated 5 out of 5 stars

Great service been aloyal customer for a few years , and can not fault the service sales great and all ways comes with wonderful help and advice. Fords a great company along with there cars, sales s... See more

Rated 5 out of 5 stars

I’ve recently been having car troubles and sorting things out with insurance companies are usually such a hassle, but over the last week I’ve had such a good experience with Ford Insure, every advis... See more

Rated 5 out of 5 stars

Had a total loss on my car recently, everything was dealt with very professionally, from the aftermath of the accident to the collection of my vehicle, any residual payment due back and the policy cha... See more

Company details

  1. #83 of 139 best companies in Insurance company
  2. #34 of 68 best companies in Car and Motor Insurance Agency
  3. #143 of 227 best companies in Insurance agency

Written by the company

Great cover to get you on the road. Our cars feature many advanced systems and components, all built with pride, passion and expertise. The same applies to the expert care and cover that comes with Ford Insure comprehensive car insurance.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,830)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic service

I had the pleasure of dealing with Steven Nurse from Evans Halshaw in Ashton.
He explained everything to me and went through every little detail from start to finish. He was not the usual pushy sales person that just wants a sale. He was genuine and did not rush you at all. I would definitely go back. Thanks Steven 10 out of 10

4 December 2025
Rated 5 out of 5 stars

The lady I spoke to that helped me with…

The lady I spoke to that helped me with my insurance was so lovely and helpful. Me being a female who’s only just got her license and first time for everything asking such questions; the woman wasn’t judgmental but helped me very much answering anything I had asked. Would definitely recommend due to having such a good experience!

4 December 2025
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service from start to finish. All requests met in a timely manner. Nothing too much trouble. Will be happy to recommend Ford to others. Very happy customers.

13 November 2025

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