Fords Reviews 58

I am extremely disappointed with how Ford and a Ford Authorised Dealer have handled a serious safety issue with my 5-year-old Ford [S-Max / Galaxy].

I reported a strong burning smell inside the cabin and returned the vehicle to the dealer three separate times. On the first visit I was told no fault was found. On the second and third visits the oil and filter were changed twice, yet the problem was not resolved and the burning smell persisted.

I have now received Ford’s recall notification for Emissions Regulatory Program / Recall 24E06, which confirms that affected vehicles may develop cracks in the Diesel Particulate Filter (DPF). This directly matches the symptoms I repeatedly reported and which were clearly misdiagnosed.

Despite Ford stating the vehicle is “safe to drive,” a persistent burning smell inside the cabin raises serious concerns about exhaust fumes entering the vehicle, which I do not consider acceptable — especially in a car of this age.

This situation has caused significant stress and inconvenience to both myself and my family. As an ex-serviceman living with PTSD, the lack of proper diagnosis, repeated failed visits, and ongoing safety concerns have been particularly distressing.

I am still awaiting proper resolution and accountability. Based on my experience, Ford’s handling of known defects and customer safety concerns has been extremely poor.

Felt the company tried to con me out of £192 for a diagnostic for issue which the car was telling about.
i told the booking clerk that i didn't the diagnostic check, he proceeded to tell me, if it wasn't what i think it is there will be additional cost. I asked if i have this service and it turns out I'm correct, will i be reimbursed, which he replied no. The ford cars are well built and I'm more than happy with mine, it's jus the customer service I'm very disappointed with.
They also contacted us and i let them know my disappointment with their service, it's been a week now and no reply.

If I could give a minus review I would any problem I’ve had with my brand new vehicles it takes 6-8 weeks for fords to look at it then another 2-3 weeks for them to repair any problems never got parts in stock and when they do get them there’s never any one to fit or fix the problem my first tourneo custom I had for 13 1/2 weeks and was only driven for 2 weeks because of the ridiculous waiting time and my second tourneo custom exactly the same 13 weeks to get it looked at 3 weeks to get part and someone to fit it ( still waiting ) £100k worth of cars and they are not fit for the roads but worse still the way fords handle it is disgraceful would never buy from them again would rather go Vauxhall at least their cars and vans stay on the road and you can get them booked in within 1-3 days and back on the road same day you drop it off

Don’t ever bother going to fords motors in Leigh rd Eastleigh , been there twice now ! Very over priced , and arrogant ,pompous staff ! Won’t ever go again ! Went to Vauxhall dealer further up the road ,very friendly helpful staff , bought a lovely grandland car ,really pleased with price and purchase

Jamie and Will were absolutely great at their work and we couldn't be happier. Ryan, their manager, was very professional and really looked after us. Hugely recommended.

The service experience was excellent. We wanted a new oven, called them and they came out to fit it a week later. The existing built in appliance was removed efficiently and the new oven went straight in to the space all within the hour.
Well done and thank you!

I had several dealings with Jack (in the office) and he responded quickly each and every time. Kept me informed as to what was happening and why. An electrician (Mark) was sent out and he couldn't have been more helpful. Lovely company, lovely staff and a fantastic service.

I would definitely recommend Fords to anyone who’s looking to buy a new car the service is unbeatable the the people are the most friendly you could ever find and the device you receive I has got to be tops they don’t only take care of your car they truly care and take very very good care for there customers. I honestly do believe they are the best car dealer you could ever go to

Very simple put deposit on car to hold got all price agreed then found that they had sold it what you think about that poor or what goodbye fords.

We got our motability car from fords! They were extremily polite and helpful especially Stephen King the motability specialist he was helpful explained everything in detail to us and nothing was too much trouble. Over the years we have dealt with them they have been courteus and go above and beyond.

Had my B-Max for 6 years (65 reg), driven UNDER 52,000 miles & now needs a new Clutch!! I've driven UNDER 10,000 miles per yeah & I DON'T 'ride' the clutch. Can't believe it, I am SHOCKED! I'm beginning NOT to trust their quality. I was going to buy a new car next year but now I'm not sure.

Excellent service always. Delivered and installed a new TV for my very elderley parents. A few weeks later our fridge freezer decided to 'pack in' overnight. After calling Fords Grant Miller sprang into action and delivered our new fridge freezer the same day. Huge thanks to Grant and to Tom Latham. Great 'can do' attitude and a credit to Fords. Thankyou

Long story short, we have called on Fords numerous times since moving into an older property at the start of November 2020. Although it felt like everything was failing, Fords held our hands and did everything we needed them to swiftly and with care. In the process, we dealt with several of their plumbers, an electrician, their Ops Manager and Managing Director, all of whom were professional and helpful, even including the guy who came out on Boxing Day. We have no hesitation in recommending this firm.

Disappointing service, the plumber they sent ordered the wrong part leading us to be without hot water for 12 days! Another plumber finally came with the right part and informed us it was a temporary fix as the problem that had caused the valve to go would happen again because of a further problem. He said he would go back to the office and talk to them about it and someone would ring us soon to tell us our options and see how we would like to move forward, no one rang, that was three weeks ago! Have lost all confidence in them and have employed a new plumber, we will definitely never use them again, really terrible service, don’t recommend!!

We are delighted with our new kitchen by Fords of Sidmouth. Darcy Lexander, our designer and project manager, listened carefully to all our needs and gave us guidance where necessary. Our fitter was Julian who was careful and efficient and the result is a kitchen that is not only practical but looks extremely good. And thank you Chris and co. For getting us just about the last fridge freezer of its kind
R n P Hubbardt

We are delighted with the new kitchen and utility that has recently been installed by Fords of Sidmouth. Everything was superbly designed and supervised by Darcy Alexander and expertly fitted by the skilled Fords team - Julian and Ben (fitting and associated plumbing) and Brendon (electrician). It is a huge plus that Fords employs a full range of its own tradesmen for such projects, so that the sequencing and cooperation required proceeds very smoothly - this also provides great reassurance that any after-sales problems will be dealt with promptly by a familiar team.
Dr and Mrs Sibley, Sidmouth

We produced a draft specification and discussed it with the whole team at Fords when they came to inspect the flat we wished to completely refurbish. This was impressive as we had all the key players in one room discussing our project. We thought that the price was fair as we received two other quotes from competitors in the area. Fords gave us a firm completion date which they adhered to. The work was of high quality and this was down to the expertise of the following staff members: Dave Whelan, Darcy Alexander, Chris Pullman, Chris Newman, James, Ben, Julian, Mark, Ryan, and Eddie. We would definitely recommend FORDS.

Have a great new kitchen thanks to fords. Darcy designed the kitchen to our specification and visited on several occasions to ensure that we were happy. Julian did a great job of fitting the kitchen and we are both thrilled with it. Many thanks to you all at Fords

We are delighted with our new Quantum kitchen, designed by Darcy and supplied by Fords but privately installed. His attention to detail and sound advice on finishes and colour was second to none. Darcy conscientiously monitored the installation and was a great support and help as the works progressed and quickly overcame any minor queries that arose. Based on our experience we wouldn’t hesitate to use or recommend Fords in the future.

Jill & Peter Mison, Sidmouth.

January/February 2018 : Two bathrooms refurbished and a new kitchen - cannot fault the service provided by Darcy designing and James fitting the new Quantum kitchen; then Julian for fitting the new bathrooms and Chris for the design brief. Ross did an excellent job too on all the electrics. All the work was completed to a high standard and on time, seamless coordination and communication on the part of the Fords team. I wouldn’t hesitate to recommend Fords to others, as that is how I found them in the first place, by recommendation.
Valerie L, Budleigh Salterton