ForeverMy.Com Reviews 

208
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

The product I ordered is awesome and the recipient absolutely loved it, but I don't believe their "gift wrapping" should be advertised as such. I received a white bag with the ForeverMy logo on it so... See more

Rated 5 out of 5 stars

Order was processed, completed, shipped and received within two weeks! Beautiful necklace for my mother in law for Christmas with each of her children’s name on it. The note was written exactly the w... See more

Rated 5 out of 5 stars

I purchased a personalized heart shape necklace with my kids names and birthstones for Mother’s Day. Payed for all the bells and whistles even special packaging. I ordered it 3 and half weeks before M... See more

Company replied

Rated 5 out of 5 stars

My husband bought me two different styles. One for my birthday that is the infinity necklace with my kid’s names on it and then for Mother’s Day a heart where he put all the family members and their b... See more

Company details

  1. Shopping & Fashion

Written by the company

forevermy.com offers meaningful personalized mothers and family gifts. The kind of gift you can’t go wrong with, a gift she will cherish forever close to her heart. Buy Your Mom a Gift Today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

208 reviews

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4.6

All reviews

(208)

1 review in the last 12 months

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Rated 4 out of 5 stars

Beautiful necklace

The necklace itself is beautiful, but did not arrive in time for Christmas. My sister in law did not have a gift for Christmas. If you order, be sure to do it early!

29 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Dear Kathleen,

Thank you for your nice words about our product.

I am sincerely sorry for the delay in your order. Can you please send me your order ID or email address used upon placing the order so I could contact you per email.

Kind regards,

Maya

Rated 1 out of 5 stars

UPDATE......no christmas gift

my fiance ordered a necklace for me in november for christmas said was shipped and he would get it dec 16-21 still not here tracking is saying item not recieved not even in canada yet so upset..and yes he has confirmed his address... we have reordered still just says same thing as before shipped but no changes i just want my necklace

29 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Dear customer,

Thank you for your review.

I understand why you are upset. I am sincerely sorry for the delay in your order.

Can you please send me your order ID or email address used upon placing the order so I can check the order and its details?

Kind regards,

Maya

Rated 4 out of 5 stars

Product nice, gift wrapping?

Product was nice but the gift wrapping was a waste of money as it was of poor quality and would have cheapened the look of the jewelry

27 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Russell,

Thank you so much for leaving a wonderful review!

We're very sorry if you are not fully satisfied with the gift wrapping. No worries, as we have already made the necessary step to rectify the situation according to your utmost satisfaction. Please check your inbox as I have sent you a personal email regarding this matter.

Sincerely,

Maya

Rated 1 out of 5 stars

This is NOT a way to do business

This is NOT a way to do business. If you can't meet a deadline do not promise it. Paid for expedited delivery and they did NOT deliver. I am a business owner and would never stay in business if I conducted business like this. Shame on you! Thank you for my ForeverMY bad Christmas memories.
Carefully read their refund policy. I plan on contesting
all charges on my credit card as I plan to refuse delivery.

Company has not responded since the 1st reply.
I think that they reply to look concerned. Either that or they have so many complaints that they can't get to them all.
I found out that they are based in Israel. Keep that in mind when choosing them. I feel a domestic vs international company can respond better. I'm sure that is a factor with them missing deadlines. Maybe they should recognize that and be more truthful about delivery dates. Either way my rating for them is a big -10. Customer service is non existent if you have a problem. I also notice that there isn't anywhere to leave reviews on their website, so all reviews posted are 5 star and not a real reflection of their company's true rating.

26 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Mark,


Thank you for your review.

I am sincerely sorry for the delay in your order. Please allow me to help you with the current situation.

Can you please send me your order ID or email address used upon placing the order so I can check the order and its details? Rest assured that I will help you resolve this matter.


Kind regards,
Anne

Rated 1 out of 5 stars

This company is a scam!!!

This company is a scam!!!! My issue is the same as everyone else’s! Was promised it would come by Christmas. Then told it wasn’t going to. Paid for expedited shipping. Item was never sent and my order info never updated. Still says standard shipping. I was ripped off. I was lied to about the shipping coming in time and then scammed when they charged me extra for shipping. No one gets back to you. I have asked for a refund on the shipping several times. I will be going to BBB and my credit card company. Horrible that a company who makes such personal gifts during such a difficult year is just scamming people. They should be ashamed.

24 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Crystal,

I'm very sorry if the order is not guaranteed for Christmas anymore.

Please note that your refund request of the shipping fee is already being processed. You will receive a notification once the process has been finalized.

I appreciate your patience and kind understanding regarding this matter. If you have further questions and concerns, please let me know and I will be more than happy to assist you in every step of the way.

Sincerely,

Maya

Rated 1 out of 5 stars

Never received my order.

My experience is like many others who have reviewed this company. I placed my order, paid for expedited shipping and they charged my credit card immediately. The item was supposed to be here by December 22nd. I have emailed twice with no response at all. Do not do business with them. I wish I would have checked the reviews before ordering.

24 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Jeffrey,

We're very sad that you still haven't received the package yet.

No worries, as your case was brought to my attention for proper resolution. Can you respond with your full name, email address and order number please?

I look forward to further assisting you.

Sincerely,

Maya

Rated 2 out of 5 stars

Ordered December 3rd

Ordered December 3rd, told it will be here the 17th-18th. Multiple emails sent with the generic response "is your address correct? It's on It's way." Thru dec 23rd, nothing. With poor customer service response(I emailed the rep back 4 minutes after getting an email, then didn't get a response til 6 hours later), i will be going to the bbb and my credit card company very soon. Unacceptable, false advertising, a shame that this business can't get my wife her gift in a timely manner, but also won't tell me where it is.

24 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Dear customer,

Thank you for your review.

Please allow me to rectify the situation according to your utmost satisfaction. Can you please respond with your full name, email address and order number?

Update: Dear Brian, thank you for providing us your order information. Usually all USPS are delivered within 5-10 business days. We checked the history and tracking of your order and unfortunately an unforeseen problem happened. We sincerely apologize for this. We respect your decision and we have proceed according to your choice.

We wish you happy holidays!

Maya

Rated 1 out of 5 stars

Wish I could give it zero stars

Wish I could give it zero stars. Same experience as others. Never trust a website without a phone number. Was quick to respond when I needed to change the shipping address but nothing after when the tracking showed in the “packing” phase for several days. Seeing that I also paid for expedited shipping and the receipt clearly states “ Shipping Description: Urgent Shipping - $14.95 Get it Tue, Dec 22 - Thu, Dec 24 In Time for Christmas Fedex Priority Delivery” I am going to contact the state attorney general for fraud since this seems to be the status quo.

C Collins

24 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi.

I'm very sorry if you are still unable to receive the order.

Please allow me to personally assist you on this matter for proper resolution. Can you please let me know your full name, email address and order number?

Looking forward to hearing from you.

Sincerely,

Maya

Rated 3 out of 5 stars

Item arrived 8 days late

I ordered my item Nov 29th. It was supposed to arrive the 15th. I received notices that it had been shipped with a tracking number, however the tracking number could not tell you where the item was. At one point, it was declared lost.
They were helpful in trying to resolve the issue and keep me updated with the status. I was eventually offered a full refund and right after I initiated the refund request, it arrived yesterday the 23rd. (8 days late).

21 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Dear Justin,

I tried to access your order using the provided information. Unfortunately, no results were given. Is there a possibility that the order was placed under a different name or email address? Any additional information such as a telephone number or shipping address can be helpful as well.

Update: Dear Justin, thank you for providing your order information. We sincerely apologize for the delay. The holiday season is a busy time for carriers and obviously this has impacted your order as well. We are nevertheless delighted that your tracking information shows your order reached you yesterday evening 23/12, in time for Christmas.

We wish you and your wife happy holidays!

Kind Regards,

Maya

Rated 2 out of 5 stars

Paid for expedited shipping to make…

Paid for expedited shipping to make sure package is received on a specific date only to find out the package is still not shipped on the day we were expecting it.

18 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Peejay,

I'm very sorry about the delay.

We're doing the best we can to expedite orders this Christmas season. Rest assured, your order is still guaranteed for Christmas. Please bear with us.

Might I offer you something as compensation for the late delivery of the order? Please expect an email from me real soon.

Sincerely,

Maya

Rated 1 out of 5 stars

I ordered a necklace for my girlfriend

I ordered a necklace for my girlfriend
and payed $14.95 for the express shipping so it would be here by her birthday and it's the 15th and my tracking number still says it's being packaged. I have sent two emails asking why my order has not been shipped in the last three days and still no response, even if I still receive my order I want a refund of my $15 I don't care if I sound cheap it's the principle of the matter.

15 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Lars,

Thank you so much for contacting us.

Your order is still en route, and should be delivered shortly. Thank you very much for bringing this matter into our attention and for letting us rectify the situation. Your request is already being processed.

If you have further questions and concerns, please let me know and I will be more than happy to assist you in every step of the way.

Sincerely,

Maya

Rated 1 out of 5 stars

Orders 2 separate personalised…

Orders 2 separate personalised bracelets for my 2 daughters , only received one gift bag and message card, so e-mailed to ask for one more to be sent but was told they couldn't post me one!! I replied that was not good enough and was told in my next e-mail to try a shop to buy a card, maybe next time I will use a local shop for all the order, normally do shop local and now I know why, couldn't be bothered post an envelope, will not use again.

8 December 2020
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Martin,

I sincerely apologize for the inconvenience that this has caused you.

We are more than happy to help you with this matter. However, I'm very sorry to say that we're unable to help you out as you have provided us with an incorrect order number, which seems like the order was placed from another company rather than from us.

If you have further questions and concerns, please let me know and I will be more than happy to assist you in every step of the way.

Sincerely,

Maya

Rated 1 out of 5 stars

I got scammed for $68 never got my…

I got scammed for $68 never got my package, dont buy!

4 December 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Isaiah,

I'm very sorry to read that you still haven't received the order yet.

However, please be advised that your order's estimated date of arrival is on December 18, 2020. Please check my response, and your Spam as we have sent you multiple emails but we never received an answer from you on how to proceed with the order. Please respond at your earliest convenience.

Looking forward to hearing from you!

Sincerely,

Maya

Rated 1 out of 5 stars

Do not use this company

Do not use this company.
Totally unreliable.
Since May disputing over presents I bought for my hubby and father in law.
Still not delivered.
And now the company is asking me to send them a passport copy to check my details so that they can deliver the goods?!?!?!?!
Never heard such a thing!!!!!
Is this company real? Faud?? Identity theft pretend to be a company??? What is this????
Please make me understand if I am misunderstood.
But in the mean time, I advise no one to trust or use this company ever!!!!!

5 October 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Soomin Han-Soon,


Thank you for your review.

Once again, I sincerely apologize for the inconvenience this whole process has caused you. Please be informed that the requirements were directly requested by the courier.

However, rest assured that we are now taking steps to improve this process as well as our services.

I can see that a solution has been done and completed. Please don't hesitate to reach out to us for any concerns and queries you may require in the future.


Yours,
Anne

Rated 5 out of 5 stars

Perfect gift

Living overseas, I bought an engraved gold necklace as a gift for my 12 year old niece and it was as beautiful in real life as it looked on the site. It was delivered on time and beautifully presented. Highly recommend.

18 September 2020
Unprompted review
Rated 4 out of 5 stars

No order or shipment confirmation

9/18 I ordered a necklace for my daughter. It arrived on a few days later than expected. However I never received an order confirmation email or an email saying it shipped, so I was left in the dark until it came. When it arrived, there was no "gift wrapping" which I paid extra for and no response when I requested a refund.

I did finally received a shipment confirmation two weeks after the item was delivered...

10/5 Ian from customer service reached out to me immediately after this review, apologized and processed a refund for the missing gift wrap. So I changed my original rating from a 3 to a 4 because they still need to improve shipment notification and tracking... As well as respond to customer service emails.

18 September 2020
Unprompted review
Rated 1 out of 5 stars

If i could give zero stars I would

If i could give zero stars I would. Ill try to be brief but my interactions with this company were awful! First I ordered a $300 necklace in mid May, it was supposed to be delivered by May 28th. I waited till around June 7th and contacted them. It's worth noting that every time I emailed them I would get at least 2 emails back that were usually contradictory to each other. So anyway the first email tells me they are sorry for the delay second email tells me they can't find the necklace but rest assured it'll ship soon...what?!. The offer me a free gift for my trouble..this is where it went terribly wrong. DON'T accept the free gift because what they do is they attach your shipping number of the item you paid for to the free gift THEN they tell you that you received your purchase (after you receive the free gift) and you basically can't do anything because on their end they have "proof" that you received it, but all you got was the cheap "I'm sorry" gift. My guess is they play this game often because every time I asked "then what was the shipping number for the free gift" they just didn't answer. I have threatened them with lawyers, with reporting them to consumer affairs. This company just didn't care at all.
I wound up getting a refund but only because they offered to remake it,it should be noted that they told me no refund because I had "received " it, I agreed after months of fighting with them, they AGAIN couldn't deliver, offered me a free gift and this time I refused and demanded a refund. I was issued the refund (3 months later) but my mom never got her 60th birthday present!

19 August 2020
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi,


Thank you for bringing this to our attention.

I apologize for the inconvenience this whole process has caused you. I know how important this order is, please allow me to help.

Can you please send me your order id or email address used upon placing the order? This will help me retrieve the transaction and check its details.

I will make sure to help you resolve this matter.


Kind regards,
Anne

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