ForeverMy.Com Reviews 

208
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The product I ordered is awesome and the recipient absolutely loved it, but I don't believe their "gift wrapping" should be advertised as such. I received a white bag with the ForeverMy logo on it so... See more

Rated 5 out of 5 stars

Order was processed, completed, shipped and received within two weeks! Beautiful necklace for my mother in law for Christmas with each of her children’s name on it. The note was written exactly the w... See more

Rated 5 out of 5 stars

I purchased a personalized heart shape necklace with my kids names and birthstones for Mother’s Day. Payed for all the bells and whistles even special packaging. I ordered it 3 and half weeks before M... See more

Company replied

Rated 5 out of 5 stars

My husband bought me two different styles. One for my birthday that is the infinity necklace with my kid’s names on it and then for Mother’s Day a heart where he put all the family members and their b... See more

Company details

  1. Shopping & Fashion

Written by the company

forevermy.com offers meaningful personalized mothers and family gifts. The kind of gift you can’t go wrong with, a gift she will cherish forever close to her heart. Buy Your Mom a Gift Today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(208)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great purchase!

Very happy with product! Arrived just in time for Mother’s Day.

4 May 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Austin,


Thank you for reaching out.

I've checked your order details as well as the email transactions and I can see that a senior agent have responded to your email. However, I noticed that the email was bounced back to us. Would you be so kind to check/fix your email so we can reach out to you and present suitable solutions?

I will take over your case and help you resolve this issue.


Kind regards,
Anne

Rated 1 out of 5 stars

Terrible service

Terrible service, for even pandemic standards. I’ve sent three messages since Monday 4/26 and still no response. Nothing. In addition, credit card company reached out next day for fraud alerts. Not a good sign and not a good company thus far.

Update 5/5/20 - Forever My claims to have responded to all of my emails and there hasn't been a single response. I have also not received the message from the senior management as listed below. Not a SINGLE response or email thus far.

Update 5/13/20 - I received a confirmation email 4/28/20. The response of my "email not working" is fraudulent.

Update 5/27 - Secondary email provided and still no response or update from ForeverMy. This is absolutely a scam. Save your money and be careful.

3 May 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Greg,


Thank you for reaching out.

I'm sorry to hear about your experience. I'm here to help you with the current situation.

Upon further verification, I can see that a senior agent has responded to all of your emails but it was bounced back. I suggest to please check/fix your email to make sure that you will receive all of our responses. I will take over your case and will check the details of your transaction.

With this, please expect to receive an email from me regarding this issue. You may respond to it once you are able.


Kind regards,
Anne

Rated 1 out of 5 stars

Terrible

Terrible! Order placed 4-17 (order 990335215) and paid for expedited shipping to arrive 4-27 to 4-29. Received notification that order shipped but it has been sitting at the same location for 6 day’s now! Order is late, will not arrive when needed or likely EVER.

I attempted to email customer service and heard nothing in response. I will contact my credit card company for a refund. DO NOT USE THIS COMPANY!

UPDATE: In response to “Anne” there is no email from whomever she mentioned. THIS COMPANY IS A SCAM STAY CLEAR!!!!!

30 April 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Dan,


Thank you for your review and for providing your Order ID.

I'm sorry to hear that your order is yet to be delivered. Allow me to check the order status and assist you further.

I can see that a senior agent has already been handling your concern and responded to the email you have sent us. I will make sure to send a follow-up email and take over your case. Please kindly check your junk or spam folder and respond to the email at your convenience.

I am looking forward to assisting you.


Kind regards,
Anne

Rated 1 out of 5 stars

Awful, Terrible, Dishonest

Awful, awful, awful. Liars, no customer service and terrible business.
I ordered a necklace for my wife and it showed up weeks after the expected arrival date.
Customer service lied to me over and over and kept saying that it had shipped. Weeks later I got an actual email saying, “your order has shipped.”
This company is dishonest, and will make you very very upset.

12 April 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Jordan,

Thank you so much for bringing this matter to our attention.

I've tried to check your order and I can see that your case was already handled by one of our agents before. According to the information, your order was delivered to the address you have specified in a timely manner based on the shipping method that you have selected.

I have sent you a personal email in the hopes that we can work together in order for us to come up with the best resolution possible. Please respond at your earliest convenience.

Looking forward to hearing from you.

Sincerely,

Ian M.

Rated 1 out of 5 stars

DO NOT WASTE YOUR…

DO NOT WASTE YOUR MONEY!!!!!!!!!!!!!!!!!!
I have been waiting over two months since I returned the necklace because the claps broke (closer) they say they haven’t received it so I sent them the tracking # from their return label. It went to a PO Box???? I sent it to a street address they say they are looking into it???? There emails come at midnight ?????? Why I sent it to NEW YORK??????? What is going on I bought the most expensive one as well
Do your self a favor read the reviews 60% one star I should of ..............my Bad!!!!!!
disgruntled Buyer.
Mark

8 March 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Mark,

Thank you for reaching out to ForeverMy!

I am terribly sorry about all of the inconvenience you had to go through in your order. I assure you that I am here to help you out with the best of my ability. Please check your inbox immediately for I have already sent you an email containing the full details of this issue.

I hope to receive a response from you so that we can turn this experience around.

Patiently waiting for your response,
Justine

Rated 1 out of 5 stars

My order wasn’t received!

My order wasn’t received in time, even after paying extra for shipping.
This company doesn’t even have a phone number.... I finally got a generic response about check with fed ex. However when you track shipping- it shows the necklace still being “manufactured.”
The worse part is the disappointment of my 15 year old son that mowed yards/ to raise the $90 for his best friends gift. Her birthday is today/ and we have no gift. Not even a response from company.

25 February 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Jennifer,

I am very sorry to hear about the delay and the inconvenience this has caused you and your son. Please allow me to check on what happened by providing me your order ID or email address so that I can personally contact you.

I hope that I hear back from you soon!

Kindly waiting,
Chloe Grace

Rated 1 out of 5 stars

I'll never buy jewelry from Forever My again

Ordered a necklace for my wife as a Christmas present. Expected delivery was Christmas Eve. Talked with, actually that's false.... they don't provide a phone number or a manager to talk to....I chatted with 4 different agents that said they were waiting on an update from their shipping department. FedEx said to reach out to Forever My....Forever My said they were waiting on a response from FedEx. It's now the end of February and I've asked for a refund or for them to resend the necklace which they said they can't do. PSA: don't buy jewelry from Forever My.

23 February 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Rocky,

Thank you so much for reaching out to us about this matter.

Kindly check your inbox for I have already sent you a message regarding your concern.

I hope to hear from you soon!


Regards,
Justine

Rated 1 out of 5 stars

christmas necklace

My husband and daughter ordered me a necklace for Christmas still hasn’t arrived - connected customer services who said they would reorder ASAP and let me know when despatched - nothing that was the beginning of January. Now I’m getting no response from their customer services. Necklaces wasn’t cheap and my daughter is upset that her necklace she designed for hasn’t come. They haven’t refunded me or offered money, throughly disappointed.

21 February 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi,

Thank you for reaching out to us about this issue.

We are very sorry to hear that your order hasn't arrived yet. Please let me find out what happened by letting me know your order ID or email address first and I will personally contact you.

I hope to hear from you soon!

Awaiting your response,
Justine

Rated 5 out of 5 stars

Great Experience

Fast delivery, good experience, prices that didn't break the bank, and a happy wife with the quality of jewelry i surprised her with. 10/10

20 February 2020
Unprompted review
Rated 5 out of 5 stars

I bought my girlfriend 3 pieces of…

I bought my girlfriend 3 pieces of jewelry which she absolutely loved it. Perfect quality exactly what I ordered. Shipping was excellent receive my order 4 days before the estimated date. Will recommend highly to others and will be ordering again soon.

16 February 2020
Unprompted review
Rated 1 out of 5 stars

Stay away from this company!

Sent an item where the two names were different sizes and one name looked like Zano instead of Zane. Company said they couldn’t do the item I wanted because the e would always look like an o. Chose different item and shipped back original about a month and a half ago. Apparently they never received my return. I’m out $80 and my mom never got her Christmas gift from her grandkids. Stay away from this company at all costs.

16 February 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Dear T,
I am very sorry to hear that you were unsatisfied with your original necklace. I am also very sorry to hear that you have not received a replacement despite returning the original item.
At your earliest convenience, please provide your order number and/or email address used to place the order.
I await your reply,
Diana Keller

Rated 1 out of 5 stars

Complete fail

Complete fail. I ordered a necklace for my wife for Valentine's day, was told it'd arrive by the 10th of February. It's now Valentine's day (the 14th) and my order is still not here. I'd give zero stars if I could.

13 February 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Dear Jeremy,
I am very sorry to hear that your order did not arrive in time for Valentine's Day.
I would be happy to look into this for you and find you a suitable solution.
At your earliest convenience, please provide your order number and/or email address used to place the order.
I await your reply,
Diana Keller

Rated 2 out of 5 stars

I order the solid gold 14k family…

I order the solid gold 14k family necklace, with our five children’s names and birthstones. They have an area for you to write down the order you want them in, so I did oldest to youngest (top to bottom) they reverse the order. I also believe for the price, the quality of the charm was only ok, and I will be replacing the gold chain. Also, they have a location for you to write which email address should they use to communicate with you. This was suppose to be a surprise for my wife’s birthday, so I gave them my work email address. They still sent everything to my home email address, which I only used in this purchase to log on PayPal. This actually was my first time ordering jewelry online, I’m used to going to the jewelry store and picking it out, well you live and learn, because that’s what I’ll be doing in the future.

5 February 2020
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Greg,

Thank you for reaching out to us.

We sincerely apologize for any inconvenience this may have caused you. Please let me know your order ID or email address and we will look into what happened.

I hope to hear from you soon!


Kindly waiting,
Chloe Grace

Rated 1 out of 5 stars

Fraudulent

Fraudulent! Never received the item ordered! Refused to do anything about it! Had to contact my CC company to try and dispute!

31 January 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Hi Stacey!

Thank you for reaching out to us.

Kindly check your inbox for we wanted to confirm a few details about your order.

We hope to hear from you soon!


Awaiting your response,
Chloe Grace

Rated 5 out of 5 stars

I ordered 3 of the infinity necklace…

I ordered 3 of the infinity necklace for my daughters, with the names of their children engraved on them. I chose the silver one and they are absolutely beautiful, the names were all correct on each necklace and my Daughters loved them.

11 January 2020
Unprompted review
Rated 4 out of 5 stars

Great necklace

There was a delay in my order. After inquiries with customer service the delay was explained. My order arrived and was made beautifully. Although it was late, they reimbursed my shipping costs to make up for the incovenience. Customer service reps always were available for chat and always responded to my emails.

8 January 2020
Unprompted review
ForeverMy.Com logo

Reply from ForeverMy.Com

Dear RAS,
Thank you for reaching out. I am very sorry to hear that your item is delayed in production. I would be happy to look into this for you. At your earliest convenience, please provide your order number and/or email address used to place the order.
I await your reply,
Diana Keller

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look