I am unable to use my account with FOREX.com without receiving any correspondence on why this has happened. Apparently I needed to submit some documents. Vincent T was very helpful and gave m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
“I’ve had a really positive experience with ForexTrading.com. They’re truly punctual and always take their work seriously. Anytime I’ve needed support, they’ve been there around the clock, ready to h... See more
Company replied
Juan L is a customer service representative (reps) par excellence. He should serve as an archetypal model of how reps should conduct themselves. He is patient and competent, polite and accomodating, t... See more
Company replied
1st of all, John or JJ L was patient, which is very much appreciated; also courteous, sincere & honest. If he had limited knowledge on something, he so informed me, & did not try to BS his way throug... See more
Company replied
Company details
About FOREX.com
Written by the company
Proud to connect independent traders to the potential of the global markets since 2001
Trade 80 currency pairs and additional products depending on your region
Proven record of strength and stability with a strong regulatory framework; regulated in 5 jurisdictions worldwide including the United States, United Kingdom, Japan, Canada & Cayman Islands
We're a wholly-owned subsidiary of StoneX Group Inc., a Fortune 100 financial giant with revenues exceeding $54 billion.
Trade with the #1 US broker †
† Based on client assets per the 2024 monthly Retail Forex Obligation reports published by the CFTC
OPEN ACCOUNT
DISCLAIMER: Products might vary by region
Leverage Trading Involves Significant Risk or Loss and is not Suitable to all Investors
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 72% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Contact info
United States
- support@forex.com
- www.forex.com
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Brilliant broker
after trying several different brokers, FOREX.COM is absolutely the best platform ever.
19 June 2026
Unprompted review
Reply from FOREX.com
Thank you for your 5-star review! We're so glad to hear you have been enjoying trading with us. What can we do to do improve your trading experience? Please email our support team with any additional comments and suggestions at support@forex.com.
Forex.com are the best
Forex.com are the best, we started with them in their training process and their website greatly helped me. Now, as a trader, they are always there to attend to queries in a timely and effective manner. In case o anything, they give you timely responses. Their trading website is also excellent. I really like forex.com
19 June 2026
Reply from FOREX.com
Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you.
It was nice to tell you in detail.
17 June 2026
Reply from FOREX.com
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!
Reply from FOREX.com
We are grateful that you took the time to share your review with us. We will make sure your customer representative Nicolas receives your kind feedback.
Reply from FOREX.com
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Reply from FOREX.com
Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you.
I had a problem after an update with…
I had a problem after an update with MT5 mobile After the update was completed I was unable to log into my account I checked my credentials and put it in and it said no connection so I called my broker and got a hold of Vincent in customer service and he was able to walk me through and get me connected back up this way my mobile phone is just operational for me to trade . Forex customer service has always been of great help. I never had a bad experience with them. To me, they are the best in the world-Rande
14 June 2026
Reply from FOREX.com
Dear Rande, Your kind feedback really made our day! We are so pleased that Vincent delivered the impeccable service we strive for. Thank you for your kind words and for choosing FOREX.com
Nick was very helpful and responsive
Nick was very helpful and responsive. Thank you to Nick
7 June 2026
Reply from FOREX.com
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Good quality.
7 June 2026
Reply from FOREX.com
Thank you for your 5-star review! We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback.
XueHeng was fast and hepful
7 June 2026
Reply from FOREX.com
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!
Extremely invasive process to open up a…
Extremely invasive process to open up a simple trading account. Demanded letter from "my attorney" to verify my income. I have never seen anything like that before.
1 June 2026
Unprompted review
Reply from FOREX.com
Thank you for your review. While we strive to make our application process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) guidelines set forth by our regulator. We are required to validate all financial information for the security and safety of your funds and account.
If you have any questions, please do not hesitate to contact our customer support team for assistance. For immediate assistance, we recommend contacting us by phone. Once connected, select 9 to speak with a representative. Our support team is also available by live chat via our website or email at support@forex.com
resolved the issue swiftly
3 June 2026
Unprompted review
Reply from FOREX.com
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!
Great customer service
3 June 2026
Unprompted review
Reply from FOREX.com
Thank you for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
My experience as a returning trader
I found JJ to be both helpful and informative. I've worked with JJ before. He is always personable and professional. I can't say that about all of your customer service agents.
1 June 2026
Reply from FOREX.com
We are grateful that you took the time to share your review with us. We will make sure your customer representative JJ receives your kind feedback.
Incompetent Finance Dept.
I lost my bank card that I made my deposits with in Forex.com. So I got a bank statement showing I made deposits with lost card, as was Forex.com policy. I called and found out that changed. Now I have to get a letter, that the bank don't normally make, saying the card is deactivated. I sent them the letter and the finance of Forex.com rejected it saying I didn't use that card. I just talk with customer service and they said I did use it. This is very unprofessional when dealing with money; having a finance department that make numerical errors and don't double check to make sure human error isn't present, as we all have to do.
2 June 2026
Reply from FOREX.com
Thank you for your review. We do apologize for the issues you experienced on your trading account and the inconvenience this has caused. Your case has been forwarded to our Financial Operations Department for review. We do appreciate your patience and cooperation in this matter. If you have any additional questions, please do not hesitate to contact our customer support team for assistance. For immediate assistance, we recommend contacting us by phone. Once connected, select 9 to speak with a representative. Our support team is also available by live chat via our website or email at support@forex.com
Was very kind and helpful
Was very kind and helpful! Helped me step by step
1 June 2026
Unprompted review
Reply from FOREX.com
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!
Forex Support Agent is so Excellent
Forex Support Agent is so Excellent. He did a good job. The issue has been solved.
1 June 2026
Unprompted review
Reply from FOREX.com
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Trading with Forex.com add another challenge in Forex trading
1. I am from Singapore. After seeing that Forex.com is regulated by MAS and also "Best in class overall 2025" award, I decided to open account.
2. That is when trouble started happening. Trading forex is already challenging and time sensitive but with trading Forex.com added another layer of challenge.
3. Firstly, most of the support staff is not knowledgeable in MT platform and none is well versed in 2FA.
4. Secondly, their response for call back or reply to urgent email takes a long time which are a big obstacles to client trading in forex market with explosive movements.
5. I am forced by Forex.com to submit this adverse report as now I cannot access MT4 mobile and desktop application.
6. I have already formally warned Forex.com that Forex.com is liable for whatever losses that is going to incur.
7. My account number is 24654954.
8. Now Forex.com is forced to explain this over Trust Pilot.
01 June 2026 3:20pm (Singapore time)
9. Thank you for your reply.
10. As clearly indicated in my review, I am going to use this platform for Forex.com to explain and also to track how long Forex.com is going to take to resolve this simple incident.
11. Now it is more than 2 days. Despite emails, live chat and call, nobody is able to resolve nor reach out to me.
02 June 2026 7:11am (Singapore time)
1 June 2026
Unprompted review
Reply from FOREX.com
Thank you for your review. We’re sorry to hear your experience with our team has not been what you had anticipated. Although our client services team strives hard to provide stellar and timely responses to our clients, we understand that there is always room for improvement. We hope to have the opportunity to help resolve the issue that you have been having with our platform. Please contact our support team by phone +65 6826 9988, live chat, and email support.sg@forex.com.
Six Months to Withdraw My Own Money – Extremely Frustrating Experience
My experience with FOREX.com was extremely disappointing. It took nearly six months for me to receive my withdrawal. No trader should have to wait that long to access their own money.
The withdrawal process was frustrating, stressful, and involved repeated delays. When you deposit funds, everything seems easy, but when it comes time to withdraw your own money, the experience was the complete opposite.
Because of this experience, I decided to close my account and move to another broker. There are many brokers available in the USA, and traders should carefully research their options before choosing one.
I understand that brokers have compliance and verification procedures, but waiting almost six months for a withdrawal is unacceptable in my opinion. Based on my experience, I cannot recommend FOREX.com and would urge traders to proceed with caution.
I have kept records of my communications regarding this matter and intend to share them publicly so other traders can understand my experience and make informed decisions for themselves. I stand by my account of what occurred and welcome FOREX.com to respond publicly if they disagree with any of the facts presented here.
27 May 2026
Unprompted review
Reply from FOREX.com
Thank you for your review. We are sorry to hear that your experience with us did not meet with your expectations. Also, we apologize for any inconvenience this may have caused you.
As a regulated firm, FOREX.com takes its reputation as a reliable and trustworthy broker very seriously. We strongly encourage you to reach out to our support team for more details on your account. Our support team is available by phone 1.877.367.3946., live chat, or email support@forex.com.
While we strive to make our withdrawal process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We are required to withdraw the funds back to the exact same personal bank account used to fund your trading account.
For assistance or to discuss your feedback in more detail, please reach out to us by call, chat or email. Our support email is support@forex.com and you can also call us directly toll-free: 1.877.367.3946.
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