SUPERAntiSpyware Reviews 338

First, Trisha and then Jaime, the support team did a very good job. For almost an hour, my computer was serviced and in the end it ran like new! I really enjoyed the support and mostly, the end result.

I signed up for a 1 year subscription to Superantispyware for £17.99 annually.

Six months later I noticed they were taking £17.94 out of my account. (What the UK Money Saving Expert website calls "Zombie subscriptions". Their article on this prompted me to check payments going out of my account, which is when I noticed the payments. Because of how they take the payments it doesn't show up in my regular direct debits)

When I finally got through to them on the Superantispyware web chat after several ignored emails they replied from an address of a company called USTechSupport. They had signed me up for a monthly technical support line service I hadn't asked for and didn't need.

That explained the spam messages I had been recieving from USTechSupport which, as I'd never heard of them went straight to my spam folder. In disputing the charges I also got emails from an organisation called Iolo.com, which further confuses the issue.

So beware! If you think you've signed up for a year with Superantispyware the small print signs you up to USTechSupport for a monthly fee unless you cancel it. I didn't get the email saying they were going to charge this, presumably as it came from USTechSupport so went to my spam folder.

When I complained and cancelled they only refunded the last month. So I've been scammed out of £89.70 for a service I never knowingly requested or needed.

SuperScamware indeed!

I have used this compny for years and they have always solved my problems.

Thech wa able to locate and fix the sofware issue whith my printer

I was able to speak with a tech right away without waiting for a callback. Henry solved the problem very quickly. I am extremely satisfied.

I have used US Tech Support for several years. I have never been disappointed with them. They are always very prompt, courteous and knowledgeable.

Used to be a good company. I've given a few chances, and gotten 0 replies to any of my tech support needs, help of any kind. They require your email and phone number, I said text only, I have not gotten any emails,or texts from this company. Are they just calling me even though I've said not to? Customer of years, if I don't get a reply by the end of this month, I'll take my business elsewhere, and suggest others do the same. Super Antispyware, check if there's a communication issue there, or your inbox is just full, because for some reason you nolonger reply to support requests!

Aaron was super patient and helpful. He really knew what he was doing!

The ability to understand whats going on. Joh was awesome in his job and explained everything as he did it. The best experience I have ever had.

Constant pop up saying there is an update. There is no update just buy the full version. This happens multiple times a day. Even during games and videos. Highly invasive. Ive used for years will never be using it again. Making sure family and friends do the same. Another aggressive harrasment company pushing their product down your throat. IM DONE WITH IN. GOOD RIDDANCE!

I've use System Mechanic for a long time to clean-up and maintain my computers operations and found their customer support to always be friendly and ready to help in what ever way they can.

Jeremy was very professional, knowledgeable - he listened, noted the issues I mentioned and fixed my computer. He is a great guy who interacts with patience and understanding- highly recommended 10/10

I have been using iolo and their productsr many years with them helping me with problems originally on my desktop, and now my 2nd laptop. They;ve helped me with problems large and small with the same curteous, friendly, and always professional service.

I am an old man and without the help i get I would be out of a computer that operates properly. Extremely helpful and courteous and also patient with me.

Needed help last year and found these guys. FABULOUS. Had a couple messes so stayed with the monthly and used them 2 or 3 times in 2 months. Later had another issue - straight to support.com for an easy, quick professional resolution. This time, accidentally deleted something unknowingly and didn't know how to get it back in place but knew exactly where to go to get it fixed! Contacted and resolved within an hour.

Although I love the tech support and the people are super accommodating and they get the job done.
The sales people told me tech support covered everything cell phones, printers, computers, internet issues. they never told me I was limited to "ONE" computer, cell phone etc..... prior to the sale!
I found out when I called for tech help. So much for full disclosure prior to the sale! They did take my money without full disclosure.

extremely professional, very knowledgeable and quick to explain everything, thank you

James was patient and knowledgeable therefore getting activated was a breeze.

Very professional and knowledgeable. Would recommend to anyone. I am at ease about using my computer now.