Forward2mе Reviews 3,636

Thisis a great service. Simple process, communication is great, they keep you posted frequently. Everything went well. Good experience and I would use it again.

Kept me updated on every move, really appreciate your service. Thank you.

Beware of CUSTOMS DUTY DEMAND made by forward2me. I received an email regarding a shipment I sent to their UK warehouse for re-export to Hong Kong. The CUSTOMS DUTY DEMAND claim was backed by a break down which largely made up of VAT. Clearly the goods were not destined for a UK resident and for re-export hence not applicable. Upon challenging this claim forward2me now say that it is Import duty assessed by HK customs which is a complete LIE and false as there is no such import duty in existence.

I would like to sincerely thank Kyla and the Forward2me team for the prompt and professional handling of my issue throughout this entire period. My problem was caused by a mistake made by a shipping company regarding the customs clearance of my package, and I was not responsible for it. Without their support and involvement, the issue would not have been resolved.
Their customer service is excellent, and their willingness to help and find a fair solution is truly admirable.
Thank you once again for your professionalism and support.

Best regards,
George

Excellent experience with Forward2Me, thanks to Joyce from the Customer Experience team. My shipment was initially restricted to a very expensive carrier due to battery tagging, but Joyce handled the case with professionalism and initiative. She arranged repacking and enabled a manual FedEx Economy shipment, which significantly reduced the cost while keeping everything compliant.

Her communication was clear, polite, and proactive, and she followed through exactly as promised. It’s rare to see such dedication and practical problem-solving in logistics support. A genuinely 5-star service experience - highly recommended.

Customer service support, Joyce, walked me through everything, every step of the way as it was my first time using and I was very nervous...also not great with computers etc .she has been lovely and very helpful to get my packages to the UK 741929 branch

I’ve had a great experience with forward2me. The service is reliable and efficient, and their prices are very reasonable compared to other forwarding companies. What really stood out to me was their customer support — both chat and email responses were quick, clear, and very helpful. Everything was handled smoothly from start to finish. Highly recommended if you’re looking for a trustworthy parcel forwarding service!

This forwarding service is 100% reliable and offers the advantage of a wide selection of forwarding addresses:
England, Germany, United States, Japan.
Customer service is efficient should any issues arise.

Super straightforward to get estimates, have my package delivered to the local warehouse and then forwarded.

Shoutout to Joyce, super helpfull!

Great company to work with. Very professional and super friendly. Aimee has helped me out a few times with issues related to another company who I bought my items from. I will continue to use Forward2me

Off to a rough start, but 100% satisfied in the end.

My package was marked as "dangerous goods", which was a bit weird for a synthesizer.

Staff was very friendly and understanding. I talked with Joyce through Whatsapp (UK). She sent a request to the warehouse to check my package, which was followed up within 24 hours. After some back and forth with Joyce, everything was solved in the end, and I did not have to pay an extra fee for shipping "dangerous goods".

They had to repackage my shipment for a 3 pound fee, this was not optional. I didn't really like it, but money well spent. I've never seen better packaging. The box felt solid like a rock, and was filled with all kinds of foam material to protect the product.

I will use this service again in the future! :)

Honey Angela Vicente was very helpful and easy an pleasant to work with. Will definitely recommend!

Excellent customer service received today by Kaye on whatsapp at the German warehouse. Highly recommend this company ✨️

America be on some crazy stuff sometimes but this company helps

Good company, my customer service rep Joyce was the best! She kept me updated and had my issues resolved in a timely manner.

Update ‼️ I paid the €153 after being told the cost would be reviewed and possibly reduced. It was not reduced at all.

The parcel was shipped via FedEx Economy, the cheapest available service, which completely contradicts the extremely high amount I was charged.

I consider this misleading. I was promised reconsideration of the price, but nothing changed.

I have now been waiting more than 6 days, and the parcel is still not delivered.

Based on this experience, I do not recommend Forward2Me for shipments within Europe. There are far more transparent and reasonably priced alternatives available. 💯

Over the years, I have used the services of many shipping companies, so I know well how international shipping usually works and how much it costs.

Forward2Me charged €153 to ship a power station from Germany to the Czech Republic simply because the battery capacity exceeded 100 Wh. Other shipping companies charge an average of €15-40 to ship the same model. The difference is shocking and completely unjustified.

I even offered a simple and reasonable solution: I would create the shipping label myself, and they would simply hand the package over to the carrier. They refused without any real explanation. This makes it clear that the problem is not security or regulatory requirements, but their pricing policy.

This whole situation is like forcing me to overpay significantly, without any flexibility and without focusing on the customer. I expected professional service, but instead I got strict rules and prices that are completely out of line with the market.

I strongly recommend comparing prices with other freight forwarders before using Forward2Me. Personally, I will no longer use this service.
My customer id: 538557

Extra awesome! Above and beyond and this isn’t the first or second time…. Consistent awesome customer service. Highly recommended :)

Had something shipped from Forward2me's USA address to my address in the UK and I must say, the whole process was an absolute breeze. Logging into your profile on their site allows you to follow your package's progress from start to finish. They even include photos. As for their prices, I knew I'd be paying a bit extra, which was fine by me. They give you a selection of quite a few delivery options with varying prices. I went for DHL and I couldn't be happier. Package arrived within 2 days.

Incorrect labelling of packages as "battery" and "dangerous goods" for which I am now having delays in shipping and delays in servicing my customer. The item is powered by usb cable and without any knowledge the company needs to update it's policies to reflect correct labels on products it is receiving for its customers. This is a complaint. Update 06/02026 my items have been delt with very quickly.