Fotofabrik.de Reviews 1,926

Terrible customer service. Moved to Germany from the Netherlands where I was a big fan of fotofabriek and had used the platform for a dozen of photo books, large prints and cards. From the German branch, not a single order ever arrived as ordered (cards were missing envelopes, or tape had been forgotten to add to the package of prints). But the most frustrating experience was that I created a photo book - twice: days of work each time. Whenever I was ready and wanted to transition to preview/order, the project disappeared even though I had saved it before repeatedly. Now, if that's not enough, the customer service blamed me, did not apologize, make any effort to help and explore with their IT, nor did they attempt to make up for it and keep me as a customer. Really disheartening.

This book is absolutely beautiful. Excellent quality — both the pictures and the book itself. I would absolutely order again.

Amazing quality! Excellent price. Very fast shipping.

Highly recommended. The book will last our daughter a lifetime!

An excellent product. I am very satisfied. Transport took a bit longer time than I expected.

super software super service schnelle lieferung

I have ordered several photo books from Fotofabrik and have always been very satisfied. My only suggestion would be for them to speed up the software in developing the album. I found it very slow at time.
That's the only thing. I can highly recommend them.

Software is consumer friendly. Number of templates could be increased to help consumer. Improvement of photos done in a mouse-click. Printed a day or two earlier than listed online. Quality of the cover print is excellent.