Fotosense Reviews 

I ordered a Peak Design 20L backpack at a very good price, however after not receiving an email confirmation within the stated time for dispatch I contacted fotosense only to be told that there was a delay. I was then offered an upgrade to 48hr delivery but no guarantee was given of dispatch. I chose to cancel my order and ordered the same product from another retailer who both confirmed they had the item in stock as advertised AND guaranteed and honoured next day delivery.

It would have been standard good business to contact a customer of a delay. I will not be ordering from closeness again and have also advised all my photographer friends against this company due to their very poor customer service and communications.

I was a bit dubious given the other reviews, but for the cost of the camera case which was nearly 20% less than most other stores, I thought I’d risk it. I ordered it on Wednesday and it was there on Friday. Excellent service and really pleased with the camera case. Thanks

I placed an order with fotoSENSE via their website in July, 2017, for a very reasonably priced Manfrotto tripod. I received an immediate PayPal invoice showing the transaction details, but received no order confirmation email from fotoSENSE, nor dispatch details, nor anything else. Somewhat concerned, I waited for my tripod to arrive. And I waited, and I waited.

Three weeks later, no tripod, nor any email from fotoSENSE. I sent them an email asking for an order update, or the tripod, or if they were unable to fulfill my order, a refund. No reply.

So two weeks later, I opened a case with PayPal, whereupon I contacted fotoSENSE again via the PayPal messaging system, asking for the tripod to be delivered. Still no reply.

Over a week later, after no communication whatsoever from fotoSENSE, I escalated my PayPal claim and received a full refund. Thank you PayPal.

So what's going on with these fotoSENSE guys? Do they not do email? Do they expect people to just send them money and want nothing in return? Is this a real company? All I can advise from my experience is to steer well clear of this sham website. Take your money elsewhere.

Quick delivery and at a great price. Thank you. - Kodak ColorPlus 200 35mm film 3 pack.

I ordered two Panasonic memory cards at a competitive price. Both were in stock and both on a 2-5 day delivery. Day seven and my order status still says processing. I am glad I paid using PayPal as I think I will end up having to claim a refund.
After contacting Fotosense they advised they have experienced an unexpacted delay. The reality is they advertised items they didn't have in stock. At least I have been issued a refund.
I recommend you avoid Fotosense

Ordered an 'in stock' item. Money was taken from my account straight away. Two weeks later, still no item, no email from Fotosense and no refund.

After several phone calls and emails (unanswered) I eventually received a refund, as the item wasn't ever in stock.

Quality service, very quick delivery (next day) and great value. I had a query about the item and I got an excellent response in good time. They offer a free 3 year warranty on all cameras, worth considering when comparing against other online retailers, as is the fact that they accept PayPal and offer PayPal checkout. Very pleased, I will be buying from Fotosense again and would happily recommend them to anyone.

Excellent company, I purchased a Nikon camera case which has been excellent; great quality. They even sped up delivery time so I received the item before my holiday! Amazing service and products, would highly recommend.

I ordered a pari of Hawke binoculars on monday 15th May at 10 am. They arrived a day later at 10am. Great price too.

After ordering item which turned out to be not suitable and promptly returned then ordering item which was supposed to be in stock? ..but after a number of emails was told it was was not!. Payment taken for both items. Ten days later still waiting for refunds! despite being told refunds have been made. Communications are only via email etc telephone not answered. Very poor service. Thankfully used credit card so will be contacting my card provider.

Ordered an Ona camera strap from Fotosense online. For some reason my laptop had a tizzy fit and I didn't get a confirmation number or confirmation email. Rang up the following day and spoke to a lovely lady who found my order and because of the hiccup upgraded the postage to next day!
Today is the next day and my camera is extremely happy with it's new strap! :) Really impressed. Thank you!

ordered filter holder 5th of march, hadn't arrived within a week, phoned company was told it will be sent out the next day, seems they needed reminding,bless,today is the 17th, still not arrived, company not answering phone for me to inquire, too busy not sending stuff out i expect,please don't use this company if you want any sort of service, do use this company if you have money to give away.

I've seen some bad reviews for this company but that hasn't been my experience at all, quite the reverse.

My recent order arrived quite quickly, the price was competitive and the communication was efficient. Every time I've had a query there has been a prompt friendly response. It works for me, and I can be a fussy so-and-so.

I was a little dubious about using Fotosense after reading some of the bad reviews. However, the price was right so I decided to give them a try. I have to say the service was excellent, I chose the free 3 to 5 day delivery, ordering on the Monday, with the item being delivered on the Wednesday.

As far as the purchase was concerned, it was exactly as described and like the service, also rated 5 stars. Well done Fotosense!

Ordered two pairs of filters for my new Lumix ahead of a trip mid January. On line payment taken immediately and confirmation received. Half the order arrived within 10 days. Emailed about missing 2 filters and a standard reply about checking warehouse then nothing. Trip loomed, emailed again and still nothing. Emailed once asking for explanation again nothing back. Had to leave on trip. Three days after leaving parcel arrives at home with only one of the missing filters! Emailed again not surprised when answer there came none. Further 8 days and another parcel arrives with missing filter. No apology, no explanation and they have no chance of getting my custom again. If you feel you can put up being treated like this then knock yourself out and order from them. Given the competition these days I would have thought they might have at least answered my emails. Take from that what you will. Still 2 thousand miles away on my trip and taking the time to put this to bed.

Thanks to Holly my order (panasonic gx80) arrived as predicted! Good service and advice! Fotosense is a trustworthy entreprise!

I ordered a Manfrotto tripod to take advantage of the Manfrotto "free gift" offer as Fotosense had the best price online and were participating in the promotion.

Had a few questions regarding the item and any discount codes they might have which were quickly and effectively answered using fotosense's "live chat" facility through their website.

Fotosense had a discount code offer that I used for even more of a bargain.

Their confirmation email saying they received my order went to my junk mail inbox so I missed it, but I emailed and received a quick response saying everything was ok, and I received my tripod later that day, 2 days after I placed my order. Great!

I can absolutely recommend this company and I will definitely be shopping again, checking Fotosense first for the best price for all photography purchases.

Nick

I ordered a Fuji flash gun last Friday and it was delivered the following Wednesday by Royal Mail.

Bought a camera bag that arrived quickly, at a great price. Simple, painless transaction - thanks!

Goods seem OK at competitive prices. But despite being shown as "in stock" with 5-7 day delivery time, none of the items in my order were dispatched for a week, and one item took almost 3 weeks to reach me. My credit card was, however, charged on the day of my order