Fotospeed Reviews 

3,725
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 332 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the diverse photo papers and the extremely prompt, reliable delivery service that always arrives securely packaged. People also deeply appreciate the incredibly helpful technical support, expert advice, and guidance provided throughout the entire purchasing experience. Consumers consistently note that browsing items and downloading necessary printer profiles is remarkably straightforward and convenient. However, some people mentioned that shipping arrival times can occasionally feel frustratingly elongated compared to expectations. A few reviewers additionally noted minor difficulties regarding tracking links or receiving prompt email responses when questions arose.

What people talk about most

Product

Consumers find product to be positive, highlighting the extraordinary range of high-quality printing papers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and efficient... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences with prompt... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and finding the print finish... See more

Order

Users describe positive interactions with order, highlighting simple procedures and fast turnaround times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fotospeed really offer the complete package as far as photo printing goes. I'm no pro but the range of papers is extraordinary - possibly too many fo peole like me, but there it is. Good online video... See more

Company replied

Rated 5 out of 5 stars

I've only dealt with Fotospeed on a couple of occasions but each time I've received excellent service and my orders have arrived the next day. Can't fault the service and can't wait to start using the... See more

Company replied

Rated 5 out of 5 stars

Customer service is awesome… just this morning..after buying a canon 1100 last week and having a few issues…after Tim came back off holiday… he phoned me and put me right… great papers in tests… highl... See more

Company replied

Rated 5 out of 5 stars

Fotospeed provide first class products and services. Not only do they have a very diverse range of great papers, both their own and other well known providers, they also have numerous other produ... See more

Company replied



Company details

  1. #5 of 41 best companies in Photography shop

Written by the company

Fotospeed was established in 1989 with the intention of manufacturing and distributing the highest quality darkroom photo chemistry and paper with customer service second to none. Many years later Fotospeed still leads the market in darkroom and has added the very best in digital paper, inks, software and hardware. And don't forget we still pride ourselves on our customer service and technical support.

www.fotospeed.com

Written by the company

Fine Art Ink Jet
The Fotospeed award winning Fine Art Inkjet Papers have been specifically selected for their paper and image quality and are all 100% acid-free, making them ideal for Giclee printing. Fotospeed has been developing their Fine Art inkjet range for over 15 years. We are constantly reviewing the latest coating technologies to ensure our papers remain state of the art. Quality and consistency are key to Fotospeed and work to the highest QC in the industry. The papers perform excellently with Dye or Pigment Inks.
Photo Quality Paper
The Photo Quality inkjet papers are the heart and soul of the Fotospeed inkjet paper range. The range comprises of your day to day go to papers and includes Lustre, Gloss and Matt finishes. As with all Fotospeed inkjet papers they use the latest coating technologies to ensure the highest quality output in both colour and B&W. Over the years, the Photo Quality range has won multiple awards and guarantee sharp quality image output time after time.
Inkjet Canvas
Fotospeed Canvas - Helping create master pieces for over 15 years - isn't it time you created yours. The Fotospeed canvas range offers a wide range of products including polyester, poly-cotton and cotton as well as varying white points from bright white to natural white. Using the latest base materials and weave technology for the canvas and coating technology for the surface, the range offers beautiful image quality with a crack resistant surface. So, whether you are looking to create a contemporary piece or display fine art there is a product for you.
Darkroom
Fotospeed have been manufacturing Black & White Chemistry, Alternative Process, Toners and Dyes and Traditional Black & White papers for over 30 years. Our products are manufactured, bottled and packaged in our warehouses in the UK. They are used all over the world from here in the UK to as far field as Australia and Americas. Here at Fotospeed we are passionate about traditional darkroom processing, after all, that’s where we started back in the 1980's

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(3,725)

328 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always - excellent

As always, simple ordering, quick delivery and super quality products.

9 July 2026
Fotospeed logo

Reply from Fotospeed

Thank you so much for the review Stephen, we really appreciate it.

Best wishes
Emma

Rated 5 out of 5 stars

Friendy customer service

Very knowledgeable and friendy customer service. Quality and variety of paper seems very good indeed and the ability to get free ICC profiles for them is a huge bonus. Highly recommended for serious photography enthusiasts.

6 July 2026
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Reply from Fotospeed

Hi Steve, thank you so much for the great feedback. We really appreciate you taking the time to review us.

Best wishes
Emma

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional

28 June 2026
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Reply from Fotospeed

Thank you for the feedback Mario, we really appreciate you taking the time to give it.

Best wishes
Emma

Rated 4 out of 5 stars

Good service… need chase up though

Good service. I was buying pre cut Hahnemuhle paper which was in short supply.
It as back ordered.
I had to case up up progress.
Eventually I settled for roll paper to make up shortfall.
It would be 5 stars 🌟 if I hadn’t had to chase up so much.
Good result & I’ll definitely be ordering again.

28 June 2026
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Reply from Fotospeed

Thank you for taking the time to review us, we really appreciate your feedback. I will speak with the team about the fact that you had to chase them for information as that shouldn't be the case. Apologies for this.

Best wishes
Emma

Rated 5 out of 5 stars

Excellent service

Excellent service, delivery turned up the following day.

28 June 2026
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Reply from Fotospeed

Thank you for taking the time to write us a review Andrew, we really appreciate it.

Best wishes
Emma

Rated 5 out of 5 stars

Excellent Customer Service and Quality

I was really impressed with the customer service I received when I phoned to enquire about the process of opening an account. I didn't catch the name of the lady I spoke to, but she was incredibly helpful and advised me on the best way to proceed. I purchased an A3 test pack to begin my journey with Fotospeed papers, and have been incredibly impressed with the quality so far, particularly the Cotton Etching 310gsm and the Matte Ultra 240.

3 July 2026
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Reply from Fotospeed

Thank you for taking the time to review us Brad, we really appreciate it and I'm glad we have been helpful.

Best wishes
Emma

Rated 5 out of 5 stars

Excellent inkjet photo paper for Canon Pro310

The Lustre 310 is really an excellent paper on the 310. I have no hesitation in recommending it. Quality of print finish is outstanding.

30 June 2026
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Reply from Fotospeed

Thank you for taking the time to give us a great review, we are so pleased that you are happy with Lustre 310.

Best wishes
Emma

Rated 5 out of 5 stars

excellent service

excellent service - photo papers delivered safely and on time
have already used 3 of the papers and impressed++

2 July 2026
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Reply from Fotospeed

Thank you for taking the time to give us feedback Iain and we are so pleased that you are liking the papers that you have used so far.

Best wishes
Emma

Rated 5 out of 5 stars

Clear

Clear, factual and on target friendly information without the sales pitch. I really like Tim's approach.
Would give 10 stars.

30 June 2026
Fotospeed logo

Reply from Fotospeed

Thank you for the great review, we really appreciate you taking the time to give us feedback, I will pass your kind words on to Tim.

Best wishes
Emma

Rated 5 out of 5 stars

I use Fotospeed regularly and as usual…

I use Fotospeed regularly and as usual the service and product is excellent. Highly recommended.

30 June 2026
Fotospeed logo

Reply from Fotospeed

Thank you for the review Kevin, we really appreciate you taking the time to give us feedback.

Best wishes
Emma

Rated 5 out of 5 stars

Customer service to be proud of

It is easy to choose a supplier based on price alone, and I think many of us naturally look for the best deal first. But it is only when you really need help that you find out what a company is actually like to deal with — and that is where Fotospeed truly stood out.
From my own experience, the customer service was excellent. They did not just do the minimum; they went above and beyond to help, kept things straightforward, and made me feel that my issue genuinely mattered. That kind of service is not always easy to find, and it made a real difference.
I would happily recommend them to anyone. Good prices are always welcome, but great customer service is what makes you want to return and recommend a business to others. Thank you for such a positive experience.
A special thank you to the Fotospeed team for turning what could have been a frustrating situation into such a positive experience. It is the kind of service that leaves a lasting impression.
Paul D

8 June 2026
Unprompted review
Fotospeed logo

Reply from Fotospeed

Thank you so much for the amazing review Paul, we really appreciate you taking the time to give us feedback.
I am so pleased that the team were able to help and I will pass your kind words on to them.

Best wishes
Emma

Rated 5 out of 5 stars

Knowledgeable people

Knowledgeable people, quick service and reasonable prices. Full marks.

26 June 2026
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Reply from Fotospeed

Thank you for taking the time to review us Rupert, we really appreciate it.

Best wishes
Emma

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