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Fox Group (Moving and Storage) Ltd - International Dept Reviews 

62
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TrustScore 4.5 out of 5

4.5

Somerset Road, International Office, NP44 1QX Cwmbran, Torfaen, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Fox picked up our goods, which arrived by ship, at the port, brought into storage where they remained for 5 years, then delivered to our new home, taking boxes to each room as we directed, uncrated ou... See more

Rated 5 out of 5 stars

Dave Way was absolutely brilliant in handling everything from the start. Communication was absolutely great all the way through. This put me at ease. On the day, Colin rocked up on time and went above... See more

Company replied

Rated 5 out of 5 stars

They were on time, politie, cheerful, efficient and hard working. They knew what they were doing. Moving is very stressful but Dave in the office got the stress levels right down, was helpfull, effici... See more

Company replied

Rated 3 out of 5 stars

The air freight packers did not know how much we could/ should have, leading to us having to add additional freight the following day. This could have been better communicated. The storage packers or... See more

Company replied


Company details

  1. Removals company

About Fox Group (Moving and Storage) Ltd - International Dept

Written by the company

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Trusted Moving & Storage Experts

At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.

Specialised Business Relocations

Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.

Secure Storage Across the UK

We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.

Customer-Focused & Fully Accredited

Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.

A Personal, Dependable Service

Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.

Advanced Payment Guarantee

Your payments are protected

Advanced Payment Guarantee Logo

As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.


Contact info

  • Somerset Road, International Office, NP44 1QX, Cwmbran, Torfaen, United Kingdom

  • 01633 488100
Promotion box for Fox Group (Moving and Storage) Ltd - International Dept

Fox Group (Moving & Storage) Ltd

Award-winning, family owned professional moving company. UK & Overseas

4.5

Excellent

TrustScore 4.5 out of 5

62 reviews

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Replied to 92% of negative reviews

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4.5

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(62)

352 reviews in the last 12 months

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Rated 5 out of 5 stars

Transatlantic relocation

From the start, assessment for a quote, to the packing up of an entire household plus a whole lot more, changes of date at short notice, navigating around May bank holidays and helping with a reduced/competitive rate for storage / I cannot start to describe the ease and competence, friendliness yet professionalism which Fox’s team offered us. The guys who did the packing - well - what a job! We have virtually zero breakages with only some very slight damage to very large furniture. The rest - and there was a lot! was spotless.
There was no holding back on the quality of the consumables used.
We are so grateful to you.

They made use of a very good local removal company (abroad as we moved trans Atlantic) and their service was excellent too as well as the brilliant and most calm clearing agent.

Sincere and genuine thanks to your amazing teams. I would positively recommend you!

5 May 2025
Fox Group (Moving and Storage) Ltd - International Dept logo

Reply from Fox Group (Moving and Storage) Ltd - International Dept

Thank you so much for your detailed and thoughtful feedback. We are delighted to hear that your entire experience with us, from the initial assessment and quotation through to the full packing of your household and onward international move, was handled with the ease and professionalism you hoped for. It is wonderful to know that our team supported you through date changes, bank holiday challenges and storage requirements, and that you felt well looked after at every stage.

We are especially pleased that the packing team impressed you with their hard work and the care taken with your belongings, resulting in almost no breakages despite the size and complexity of the move. We take great pride in the quality of the materials we use, so it is lovely to hear that this made such a difference.

It is also great to know that our partners overseas and the clearing agent provided an excellent continuation of service as part of your trans Atlantic move. Your sincere thanks mean a great deal to all of us. We truly appreciate your recommendation and are very grateful you chose Fox Moving and Storage.

Rated 5 out of 5 stars

Moving made so much easier

They arrived on time and packed everything swiftly and respectfully. Same with the un packing at the other end. Friendly and polite utter professionals. Highly highly recommend.

4 October 2025
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Reply from Fox Group (Moving and Storage) Ltd - International Dept

Thank you, Julie. We are so pleased to hear that our team arrived on time, packed and unpacked everything with care, and provided such friendly and professional service throughout. Your high recommendation means a great deal to us and we truly appreciate you choosing Fox Moving and Storage.

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