U Switch suggested Foxglove as cheapest supplier for me. Tried to switch online. Wouldn't work. So tried to phone. Interesting. Kept on hold for half an hour and then gave up. Then came on here... See more
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See what reviewers are saying
This company has tried to take £163 from my bank today,I’ve never even heard of them,phoned my supplier to be told I had cancelled my direct debit with them how can firms like this get away with thin... See more
DONT TOUCH THEM WITH A BARGE POLE. Since I switched two years ago, I have had nothing but problems with this supplier. Apart from emails most contact to try to resolve issues have been instigated by... See more
Company replied
in December 2018 my Electric meter showed a usage of 10399 units, in 31 days? living in a semidetached 3 bed home and my average usage for Electricity being 350 units. I discussed this obvious f... See more
Company replied
Company details
Information provided by various external sources
One of the cheapest energy suppliers in the UK. Switch and Save today!
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 103 2769
- hello@foxgloveenergy.co.uk
- www.foxgloveenergy.co.uk
1.2
Bad
573 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Farha was polite and efficient
Farha was polite and efficient in answering my questions via the online chat service - really useful function.
Real shame that Foxglove energy are no longer FIT licensees, we now have to find an alternative supplier and I hope we do not lose out on credit for kwh we are feeding back into the grid.
12 February 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear that Farha was of great assistance to you!
We are sorry to hear that you are going to find an alternative supplier. We do hope that if you do think about switching again in the future that you would return to us as we'd love to have you back!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Very polite representatives on the…
Very polite representatives on the phone, simple and uncomplicated instructions. Definitely worth a try and they saved me £37 per month, as a pensioner that is a lot. Thank you Foxglove. 🏅
11 February 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
On-line chat …
Just had an on-line chat with Farha regarding non receipt of my bill and she was very efficient in answering my queries.
11 February 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Very prompt and smooth transition!
10 February 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Just had on Line chat with Fahra and my…
Just had on Line chat with Fahra and my query was dealt with very efficiently.
29 January 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Great savings
From the first point of contact it was easy to move providers and to recieve yearly savings is a great benefit.
27 January 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Bad or false info which is no good to…
Bad or false info which is no good to me and I find out 2 days before switch no enconemy 7 and no smart meter capability. Yet when I talked to first person when asking quote they said they ha all this. Not true I find out later and harassment since.
16 January 2020
Unprompted review
Reply from Foxglove Energy
Dear Ms. Clark,
We're sorry to hear of your comments.
We do support economy 7 meters. We have our One Fair Tariff and the F7 Economy Single rate tariffs available.
In regards to smart meters, we are looking to roll them out in March 2020. Once this has been rolled out we will make all our customers aware.
Kind Regards,
Team FOX
in December 2018 my Electric meter…
in December 2018 my Electric meter showed a usage of 10399 units, in 31 days?
living in a semidetached 3 bed home and my average usage for Electricity being 350 units.
I discussed this obvious fault with outfox the merket, emails going back and forth for months. In May 2019 smart meter was used as replacement for old meter. Old meter although they say not faulty scrapped,(suppliers never requested check)
Charging me for that one months supposed usage £1200.00 ? £250 more than the full years usage for Gas & Electric from my last supplier.
I'm now seeking legal action to recover this over charge from them.
BE WARNEDN
16 January 2020
Unprompted review
Reply from Foxglove Energy
Dear Bob Gower,
We're sorry to hear of your comments.
Could you please provide us with your account number to look into this further?
Kind Regards,
Team FOX
excellent service
Had an online chat with Justina, my request was dealt with effectively excellent service
16 January 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Justyna was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
The transfer between providers was so simple ... no hassle what’s so ever!!
The transfer between providers was so simple. No hassle whatsoever!!
13 January 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Account review
I chatted with Joseph to discuss my account. The chat was fast and efficient.
11 January 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Joseph was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
foxglove energy
The Foxglove agent was very helpful prior to our joining them, we should be completing our move over to Foxglove on the 24th of January and then we are looking forward to saving on our electric.
Many thanks
9 January 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Problem Solved.
Owing to a problem with an incorrect meter reading by myself, my account was incorrectly billed so that it appeared I owed thousands of pounds. The situation was exacerbated by my previous energy supplier ceasing trading. Thus it was difficult to verify the correct details.
Nadeem worked tirelessly to unravel this awful muddle, which was much more complicated than it sounds.
He was always extremely courteous, kept in regular contact by 'phone so that I felt confident that all would be well in the end, as indeed it was.
Now sorted out, thanks to Nadeem.
If only ALL service providers had a Nadeem, the world would be a much happier place!
My grateful thanks to you and your team, Nadeem.
Jane Prosser
8 January 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Nadeem was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Very simple and easy to get a quote…
Very simple and easy to get a quote which will save us money
The switch process was amazingly easy
6 January 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
OK but their handling of billing is…
OK but their handling of billing is poor.
Supposedly the only company that sends out preferred paper bills, yet don't and start threatening court action for bills they HAVEN'T sent.
It's incompetence but if you can, pick someone else.
UPDATE............had this through in reply to this review above.....see below.
quote..
Reply from Foxglove Energy
3 days ago
Hello,
Many thanks for leaving us a 2* review.
We're sorry to hear this. We can see that we have emailed your recent bill over to you.
Please note, you are also able to check your bills on your online account. If you do not have an account set up please do get in touch with us to set one up for you.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - foxglove energy link removed
Kind Regards,
Team FOX
There you are... remember they sent me bailiff threat letters even though the bills are supposed to be posted by mail NOT email .... and the email was only sent AFTER I did this review... NO paper was bill sent at all. Their outfit is amateurish and buyer beware.
25 December 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 2* review.
We're sorry to hear this. We can see that we have emailed your recent bill over to you.
Please note, you are also able to check your bills on your online account. If you do not have an account set up please do get in touch with us to set one up for you.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I phoned up on the 20th to give a metre…
I phoned up on the 20th to give a metre reading on the phone at 10:30 approx
Now you have e/ mail me again saying Last chance to give your meter reading what’s going on as I’m not in Britain at the moment. Pleas reply
Trevor Earwaker
24 December 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We have received your meter readings and this has been updated on your account. Please do ignore the notification as this would have been generated prior to you submitting your reading.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I spoke to an Assistant
I spoke to an Assistant. He was very professional and helpful. I liked how he talked to me. I am happy I chose Foxglove as my new energy provider.
Bernie Miranda Beckford
23 December 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that we have been of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Fischer now Foxglove, both excellent
I have been with Foxglove since the Fischer days and stayed with them because I have found them to have an easy communication system in place.
Farha helped me with a contact address problem and fixed it within a couple minutes through the live chat method, great. I also phoned when Fischer was going to change their payment prices, thankfully that didn’t go ahead, but very easy contact by phone, quick to answer and solve any issues.
I like their web page which is easy to use for submitting meter readings, etc.
I have no intentions of changing to another provider as I can’t fault Foxglove.
19 December 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Very good customer service and really…
Very good customer service and really helpful staff
16 December 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
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