Foxtons Reviews 

14,839
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 969 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly helpful, responsive, and consistently professional throughout their entire property search, viewing, and letting process. People note that the overall service is exceptionally smooth, highly efficient, and well-managed from the initial viewing right up to the final agreement. However, a small portion of people felt that there were significant issues regarding slow communication and poor responsiveness during their overall experience. Some people also mentioned that certain administrative procedures felt overly convoluted, leaving them without adequate support when trying to resolve complex issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently attentive, helpful, and... See more

Service

Reviewers mention positive feedback about service, noting that agents are highly professional, efficient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting proactive communication and efficient... See more

Response time

Customers report extremely positive experiences with response times, noting that representatives were... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, transparent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have worked with Shannan and Hamad to rent my property. They have always answered my phone calls, and phoned me when necessary. They are proactive and efficient, keeping me updated during the whole... See more

Rated 4 out of 5 stars

I am very pleased with the lettings manager of Temple Fortune branch Mr Jamal Hussain. Jamal takes personalised interest in getting quality tenants and he is efficient, effective and available. His co... See more

Rated 4 out of 5 stars

Great service from Ana at Foxtons Harrow. She’s consistently honest, quick, and responsive. Really appreciate the excellent support.

Rated 4 out of 5 stars

Everyone was so helpful specially Jade from Wimbledon and Rebecca from Balham


Company details

  1. Estate Agent

Written by the company

Foxtons is London's estate agent. With over 50 offices across London and the Home Counties, Foxtons specializes in sales, lettings and property management.


Contact info

4.2

Great

TrustScore 4 out of 5

15k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(14,839)

988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience with Mario

I had a great experience with Mario. I needed help with my remortgage and was quite worried, as I was on a very low interest rate and wasn’t sure whether I would be able to secure something similar.

Mario immediately put my mind at ease and was extremely helpful throughout the process. He referred me to their mortgage broker, who was also fantastic and very helpful in finding the right options for me.

I’m really grateful for the help, reassurance and excellent service. I would definitely recommend Mario and his team.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Ive been living in Norbury for 25 years…

Ive been living in Norbury for 25 years and decided after a lot of consideration to put my house on sale in order to purchase another property. It was not an easy decision because my current house is really unique and the only way I was going to move was if I found something really special which I did. After finding my dream house I was literally in a race to sell because I did not want to lose out on the onward purchase. At the same time I knew my house was special so wanted to maximise the value but I knew this would be difficult in the current market which is very much a buyers market.

For this reason I decided to go for a multi agency contract and signed up to 10 different agents. Of course I was not able to give all of them access to the online platforms so I said whoever gets me the most viewings gets priority.

It must be mentioned from all of the agents I signed up to, Foxtons Norbury got me the most viewings on each and every price point. From a total of 17 viewings they achieved 10 viewings in total including an offer for the full asking price.

After dealing with so many agents I’ve realised 90% of them basically give you a lovely sales talk when they want you to sign the contract and then you never end up hearing from them. I must mention some of these agents are big high street names with a lot of presence in the area but when it comes to achieving results there was nothing.

However with Foxtons it was very different, I noticed they were extremely pro active and made consistent effort to keep me updated every week without fail. The viewings they arranged seemed very genuine and I was always told about the buyers background prior to viewings and they also made sure I was given feedback afterwards. The viewings were done with great care and professionalism.

I wanted to specifically thank the sales manager Chris along with Will and Britney and the Norbury branch. They were all so cooperative and I will definitely be using them again in the future.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Jan Taylor :)

Jan was my property manager for the past four years and has always been professional, helpful and easy to communicate with.

She was consistently responsive and supportive whenever I needed assistance, and I really appreciated her kindness and help throughout my tenancy.

Thank you, for everything over the years. It has been a pleasure, and I would happily recommend you.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Sean in North Finchley went above and…

Sean in North Finchley went above and beyond to not only get me great tenants, but also ensure communication was accurate between both parties so the process for move in was smoother than expected

10 September 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Will to find my apartment…

I worked with Will to find my apartment in South London (Balham) and it was an amazing experience! He is so quick, so attentive and kind. He also was transparent in discussing the pros and cons of apartments and our budget. I was nervous and stressed to move to London from abroad on a tight deadline and had no idea where to start but I really recommend working with Will. I love our new place <3

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Foxtons Balham Estate Agents

Foxtons Balham have been really good, every problem we have had they have solved quickly and efficiently. William was a great agent and made the process of moving in very easy. I would definitely use these guys again.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

I work for a big landlord in London and…

I work for a big landlord in London and manage a riverside development in the Hammersmith & Fulham area .
It is always a pleasure to deal with the Foxtons team in Fulham , in particular Antonio & Florence and their manager Jenna. We have done a few rental deals over the years and the whole team is very professional , they have a great selection of applicants and market our rental apartments very well

9 September 2026
Unprompted review
Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with Reece at the Foxtons Harrow office. He took the time to show my partner and me around the area and several different properties, and was extremely helpful throughout the process.

Reece was friendly, professional and knowledgeable about the local area. We never felt rushed during the viewings, and he made a genuine effort to understand what we were looking for.

We really appreciated his patience and helpful attitude, which made what can otherwise be quite a stressful property search much easier and more enjoyable. We would definitely recommend him to anyone looking for a property in the Harrow area!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the services we…

I am very happy with the services we have received over the years in Foxtons Crouch End branch, especially with Hamad Asghar. He is a great professional, very friendly, approachable, kind, polite and we became good friends. He has taken a great care of us while we were flat hunting and Hamad always listens to the needs and finds the best option for each of his customers. Very happy with his help to us and we have been coming back to him because we know that he is not just an agent but a good friend who has our interests at heart

8 September 2026
Unprompted review

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