I’ve been using these hair extensions for years and had no trouble but this past year things have changed Iam using the right products and trying to not use any heat products regularly so they last lo... See more
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See what reviewers are saying
I had a really bad experience with another hair extensions salon. So made an appointment at foxy hair extensions and oh my word they look and feel amazing. The blend is beautiful. Felt so relaxed in... See more
The bonded hair removal stuff could be stronger it took alot of effort to remove even after paying over 25 pound for it to be simple . The glue took forever to soften a bond and still clung to the h... See more
Bought foxy hair, 5 pks and 3 x pls are faulty, yet customer service are trying to blame the way they where put in. NOTHING TO DO WITH THAT. THEY ARE FAULTY ,and you should either refund or send... See more
Company details
Written by the company
Foxy Hair Extensions have been established for over 15 years and supply many of the UK's leading salon chains with professional hair extensions catering for all budgets. We stock Pre Bonded Flat Tip Hair Extensions, Pre Bonded Stick Tip Hair Extensions, Nano Hair Extensions, Hair Wefts, Tape Hair Extensions and Clip In Hair Extensions, as-well as stocking all of the equipment and accessories to successfully install your clients hair extensions. Our own brand of Hair Extension Aftercare products help to care your clients new hair, ensuring the lifespan of the hair will be successfully met. Alongside this, Foxy Hair Extensions also host regular accredited training courses for people wishing to set up their own hair extension business and train in various training methods. Our salon and retail store in the Metrocentre, Gateshead offers a full hair extension fitting service and retails Clip in Extensions, with free colour matching which is available exclusively in store. If your local to Gateshead or Newcastle Upon Tyne, pop in for a chat and a cuppa with our friendly team for advice on permanent or clip in hair extensions. We offer payment methods via your credit or debit card or flexible payment terms via either Clearpay or Klarna. All of these options are available both for online or in store purchases.
Contact info
2 Keel Row, NE11 9SZ, Gateshead, United Kingdom
- 0845 094 8403
- hayleyfox@foxyhairextensions.net
- www.foxyhairextensions.net
3.5
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I did not recieve my order I have…
I did not recieve my order I have emailed a few times with no response :-(
11 June 2023
Reply from Foxy Hair Extensions
Hi Beth, we don't seem to have had any correspondence from yourself regarding a missing parcel, however upon checking the tracking we can see that delivery was made on 13th June to your safe place as requested. Please could you get in touch with our sales team at info@foxyhairextensions.net should you have any further queries regarding this x
Didn’t receive poor communication
4 June 2023
Reply from Foxy Hair Extensions
HI Nicola, we are currently communicating with the courier firm to locate your parcel. You were emailed an updated fro the team on 12th June, please check your junk folder incase it has landed there. x
Signed up for a trade account as I am a…
Signed up for a trade account as I am a qualified hair extensionist, no problems when doing so sent in my certificate and they got in touch quickly, also ordered a colour ring which I’m very happy with and been recommended to use foxy as my supplier
11 June 2023
Avoid at all costs!!
Avoid at all costs!!! I had these fitted for 3 weeks only went on holiday after 2 days returned with rose pink/ ginger extensions and my own blonde hair! Called this company to be told that there’s a disclaimer on the internet which I knew nothing about!! No refund, no sorrow! It’s a disgrace! I’m hundreds of pounds down and after year of extensions i now have no faith!
1 June 2023
Unprompted review
Reply from Foxy Hair Extensions
Im so sorry you have experienced discolouration on your extension hair. This unfortunately is something you need to factor in when deciding whether or not to wear hair extensions abroad and is something that is covered within the aftercare sheet provided with every order, as well as noted in our terms and conditions. Discolouration of extension hair when exposed to sea/pool water, suncream and uv rays is very common. The wearing of hair abroad is something that we do advise against and is therefore done at the customers own risk. My team did advise some solutions that may work in regards to fixing the discolouration so hopefully you have managed to restore your extensions xx
Shampoo conditioner hair mask
I ordered foxy shampoo conditioner hair mask I love the products on my hair extensions!!
When ordering I paid for next day delivery with extra charge although I didn’t receive the items for 4 days otherwise would be 5 stars will continue using products
25 May 2023
Reply from Foxy Hair Extensions
Hi Ashley, really glad to hear you are enjoying the products :) i'm sorry about the confusion regarding the delivery. The products were ordered on a Thursday evening before a bank holiday weekend, dispatched Friday, the delivery service selected was next working day which in this instance was the Tuesday. I hope this clears up the confusion xx
Excellen service
Excellen service , fast delivery and extremely helpful with any queries I had
Definitely will use again 😊
30 May 2023
Reply from Foxy Hair Extensions
Thank you so much for your lovely comments x
Excellent
Really pleased with Foxy hair extensions. The quality of the hair is amazing As is the delivery. Perfect customer service every time
29 May 2023
Fantastic service great customer…
Fantastic service great customer service and fabulous products fast delivery
24 May 2023
Love my transformation
Always come here for my extensions as the quality and service is so amazing. This time I came for full head of foils and extensions and the transformation was unbelievable! Love my new hair and all the girls in the salon are so welcoming and kind.
27 May 2023
Unprompted review
Love the quality service and products
Love the quality service and products. Been using this company soo many years
22 May 2023
I order two bundles of hair and one has…
I order two bundles of hair and one has come back with huge long bonds . They would be so uncomfortable in your hair . The hair is expensive so you woululd think it would be chucked before it was sent out . One bunke is completely useless to me now .
21 May 2023
Reply from Foxy Hair Extensions
Hi Lucy, i'm so sorry that you are not fully satisfied with your purchase. All bonded extensions are individually hand rolled and not machine made, this can cause some discrepancies in the bond size across packs of hair. We offer a 14 day exchange/refund policy so please reach out to our team should you wish to return this bundle of hair too us and we can either exchange or refund x
Terrible
I bought a set of extensions ahead of my wedding day. They didn’t deliver the quantity I had paid for and when I emailed them, I was not offered any alternative resolution. They did not reimburse me for the returns postage either given the error was with the company themselves. I will never use them again
You did not refund me for the returns postage. Your response is misleading and a lie.
14 April 2023
Unprompted review
Reply from Foxy Hair Extensions
Hi Rita, Im so sorry to hear your feedback. We did receive communication from yourself that your package arrived minus one pack of hair. I can appreciate how frustrating this is. Although all orders are double checked before dispatch, human error does sometimes occur and i offer my sincere apologies for this. My team did offer to dispatch the extra pack of hair the very same day on next day delivery but you wished to send the order back instead. This was refunded fully alongside your return postage fee. Please accept my apologies once again for this oversight. Kind Regards, Hayley Fox
Delivery speed is second to none!
18 May 2023
DO NOT BUY
DO NOT BUY
I’ve had my hair in for two weeks, been washed twice so I’ve used heat twice and style my hair with the heartless curl method, the ends have become incredibly dry although using a deep conditioning mask and oil on the daily. I emailed the company for replacement and they told me it’s because I haven’t used their specific after care even though my aftercare is from a salon and is high standard. I’ve had extensions for years and never have I ever had hair this poor. Awful customer service and awful products DO NOT WASTE MONEY
12 May 2023
Unprompted review
Reply from Foxy Hair Extensions
You contacted our sales team with a query that the hair colour you had used on your extensions had caused the ends to become dry. We advised you that the manufacturers guidelines state that colouring of the extensions should not be performed and is done so at the customers own risk and we cannot be held responsible if any issues arise due to this decision.
This har colour disclaimer is printed on the back of the packaging, the aftercare sheet included with all orders and the FAQ section of the website. As extension hair has already been highly processed, we don't advise altering the hair any further as it can cause inconsistent results and can effect the hairs quality, especially if the colour brand chosen is not a professional hair colour range. You altered the hairs colour from dark blonde to a bright vibrant orange and unfortunately this lead to issues with the hair. We are disappointed that you have chosen to omit this information from your review as i don't feel that what has been described in your review is a true and accurate reflection of the interaction that was had between yourself and our sales team. As advised by the team, we feel a trim and treatment of the extensions with our deep repair boost should help if you are wanting to keep wearing the extensions.
Still waiting….
I placed an order and paid for next day delivery. It’s nearly been a week and I have still not record my order!
23 April 2023
Great fast delivery lovely hair 🥰
19 April 2023
Fantastic extensions & service
I was able to order my extensions and collect for free from the warehouse which is really helpful and easier for me.
I always order the same Russian 20’’ flat tips in silver. The are excellent quality and the colour match is perfect for me.
They are a little more expensive but in my opinion are far superior to others and other brands.
10 April 2023
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