Fragranceexpress Reviews 

218
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I have asked for further information relating to items for sale on eBay but they never answer they prefer for some reason to ignore.

Rated 5 out of 5 stars

Was good online shop experience very affordable pricing free shipping that was pretty quick too will be returning for more deals in the future .. highly recommend shopping around to few sites like fra... See more

Rated 3 out of 5 stars

I accidentally ordered a bottle of Dolce and Gabbana instead of Dolce and Gabbana Light Blue. I caught the mistake soon after ordering so tried to contact the company to make the correction but never... See more

Rated 5 out of 5 stars

Ordered 2 items on website.. came within timeframe advised. one item was missing. emailed the company and corresponded with Jack who investigated and explained item was out of stock. issued a refund i... See more

Company details

  1. Flavours, fragrances and aroma Supplier
  2. Clothing Shop

Information provided by various external sources

Fragrance Express has been in business over 20 years and started Internet sales in 1995. FragranceExpress.com offers a wide variety of fragrances, skin care, hair care and other health and beauty items. Our goal is to provide our shoppers with a unique and peace of mind shopping with all Genuine Brands at the lowest possible prices. We carry over 8000 health and beauty. All product sold by FragranceExpress are 100% authentic.


Contact info

3.1

Average

TrustScore 3 out of 5

218 reviews

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3.1

All reviews

(218)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent everything!

Excellent service! I could not be happier with the service and quality and competitive pricing! Well done!

22 November 2019
Unprompted review
Rated 5 out of 5 stars

Fast and reliable

Fast and reliable. Got exactly what I ordered

14 November 2019
Unprompted review
Fragranceexpress logo

Reply from Fragranceexpress

Thank you

Rated 5 out of 5 stars

Good

Good, fast delivery!

1 September 2019
Fragranceexpress logo

Reply from Fragranceexpress

Thank you

Rated 5 out of 5 stars

Regardless of what other buyers have…

Regardless of what other buyers have said about this seller, all our friends and us have been buying from them for the past 20 years and always had a very pleasant and fantastic experience. Fragranceexpress.com has always answered their phone and have always helped with any questions and their shipping is fast to anywhere in the world. Their goods are authentic.
There are many customers that want something for free and claim to have received a fake or damaged item just to get the item or items for free.That happens in every venue; but it does not give customers the right to post reviews saying "fake" to harm sellers that sell their products in the e-commerce venues and that are selling authentic goods.

17 June 2019
Unprompted review
Rated 1 out of 5 stars

FAKE FACE CREAM

I ordered Image face cream from Fragrance Express through the Fruugo website. I have used this cream many times before. The product I received is FAKE. It has a completely different texture and smell. I will not use it on my face for fear of reaction. I will never buy from them again. BUYER BEWARE!!!

UPDATE: In fairness to Fruugo they contacted the Fragrance Express and arranged a refund for me.

3 May 2019
Unprompted review
Rated 1 out of 5 stars

DON’T EVER BUY FROM THIS WEBSITE

DON’T EVER BUY FROM THIS WEBSITE! @fragranceexpress.com. They sell fake products! I’ve been wearing the same perfume for a decade and I ordered from them because they popped up on google express. When I opened the bottle and sprayed it, it smelled like rubbing alcohol with some scent added to it. Who would sell fake perfumes??? This is a horrible seller! I googled reviews and got here. I wish I researched further before purchasing. Lesson learned the hard way!! I sure hope no one else becomes a victim of this seller!

1 April 2019
Unprompted review
Rated 1 out of 5 stars

Ships the wrong product, doesn't care... and besides it smells like a fake

I ordered Gucci pour homme 1 (square orange bottle) from them and they shipped me Gucci by gucci instead. I called them, sent emails through their contact form, several emails, I made a PayPal complaint, escalated it to a claim to get my money back... NO REACTION.

They just don't care. And the perfume they shipped me smells ugly, like some alcohol and oils... not like a fragrance at all. And not like a Gucci by gucci I smelled in a proper store (although it resembles it).

DON'T EVEN ORDER FROM THEM! Piece of advice... Or at least pay via PayPal! I tried them because they pretended to ship a very rare perfume but in the end it was all a lie!

21 December 2012
Unprompted review

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