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Rated 5 out of 5 stars

Was looking to buy Yardleys Lavender Talcum powder for my elderly mother. The average price on the Internet for this product, including Amazon, was about £8.00. Found it for under £5.00 on FragranceMa... See more

Rated 2 out of 5 stars

Ordering process was easy enough. However, received an email to say product was out of stock and a refund had been made. Disappointing as the price was right. To avoid upsetting customers - link the... See more

Rated 5 out of 5 stars

I have been ordering from this website for about 3 years now - I love their W7 nail varnishes. Their standard delivery is the quickest out there. If they haven't got something in stock they email... See more

Rated 3 out of 5 stars

My order was delivered quickly but one of the items ordered was missing. It was out of stock even though it was in stock when I ordered it??Fragrance Mad did provide a refund without explaining which... See more

Company details


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3.7

Average

TrustScore 3.5 out of 5

385 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fabulous!

Very fast delivery, well packaged item and a great price. Will definitely be using this company again!

3 October 2015
Unprompted review
Rated 3 out of 5 stars

Product not in stock

Polite and fast enough correspondence, but I was able to order and pay for a product that was actually out of stock. I then had to be refunded and find the product elsewhere, which is obviously not convenient.

30 September 2015
Unprompted review
Rated 5 out of 5 stars

First Time

Good product range, easy web site to navigate, good prices, good communications, prompt delivery. A1 for me - thank you

28 September 2015
Unprompted review
Rated 3 out of 5 stars

Non event

You said you had the item then u didn't and cancelled. So I hope I either didn't pay of that I get a refund!

21 September 2015
Unprompted review
Rated 3 out of 5 stars

Eye Makeup

Arrived very quickly, but I thought I had ordered brown/cream eye make- up and not GREEN so I am disappointed!

31 August 2015
Unprompted review
Rated 5 out of 5 stars

Super value

Can't fault this seller at all! The deodorants I purchased were extremely good value by comparison to other online stores and the delivery was very prompt. Highly recommended!

30 August 2015
Unprompted review
Rated 5 out of 5 stars

fantastic

Great seller super fast delivery would definitely buy from fragrance mad again !!!!

21 August 2015
Unprompted review
Rated 5 out of 5 stars

Great value and fast delivery

I've used this company several times now. They always deliver my orders quickly, and they offer such good value.
I have recommended Fragrance Mad to family and friends.

8 August 2015
Unprompted review

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