FragranceNet Reviews 

122,868
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 26,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that prices are significantly lower than traditional department stores, making it wonderfully easy to find and afford favorite name-brand fragrances and beauty items. People also consistently appreciate the remarkably prompt shipping times and the careful, secure packaging that ensures items arrive safely. However, some reviewers noted occasional issues with delivery delays or frustrating tracking experiences with specific third-party shipping couriers. A few consumers also mentioned minor concerns regarding the scent strength or longevity of certain products compared to their earlier purchases. Despite these occasional setbacks, most shoppers remain deeply satisfied with their overall purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting authentic items, great prices,... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

People report positive experiences with price, often noting that costs are well below retail and unbeatable... See more

Order

Reviewers highlight positive aspects of order processes, noting that items arrive quickly, prices are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are authentic and arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s so easy to shop on Fragrance.Net for some of your favorite women’s perfumes, men’s colognes, hair products, facial products, nail products, makeup, etc. I’ve been shopping in Fragrance.Net for g... See more

Company replied

Rated 5 out of 5 stars

I ALWAYS buy fragrances through FragranceNet. Their prices and selections are phenomenal. I never pay retail prices. They also offer great discounts and sales. And (best of all) they ship quickly.... See more

Company replied

Rated 5 out of 5 stars

I have not yet been disappointed on any products or purchase. Most prices are very reasonable but I have noticed that a few on the higher end aren't much of a difference on price as I vould go to a s... See more

Company replied

Rated 5 out of 5 stars

Good amounts of products, good prices, fast delivery. Sometimes runs out of products that unfortunately I had to find in other sites. Used to buy colognes like: Higher (Dior) and also Summer (CK),... See more

Company replied


Company details

  1. Perfume store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics shop
  4. Flavours, fragrances and aroma Supplier
  5. Hair product shop

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(122,868)

26,372 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fragrance.net is very user-friendly and…

Fragrance.net is very user-friendly and prompt delivering orders. I got Chloe and Escentric molecules and they smell great at much cheaper prices. Thank you Fragrance.net!

10 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that you found our website user-friendly and our delivery prompt! It's wonderful that you're enjoying your fragrances at great prices.

Thank you,

Customer Service.

Rated 4 out of 5 stars

👍Good quality product

👍Good quality product.
4 * not 5 * because better pricing would be appreciated.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're glad to hear you're happy with the quality of our product. We appreciate your feedback regarding the pricing and will certainly take it into consideration.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Shopping was easy

Shopping was easy. I received exactly what I expected and it was delivered sooner than I expected, in perfect condition.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that your shopping experience was easy, you received exactly what you expected, and it arrived sooner than anticipated in perfect condition!

Thank you,

Customer Service.

Rated 5 out of 5 stars

Good Service, Good Product, Great Value

Product arrived quickly, sealed, in good shape, and smells great! The price was also very good.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that your product arrived quickly, sealed, in good shape, and smells great! We're also delighted that you found the price to be very good.

Thank you,

Customer Service.

Rated 2 out of 5 stars

The process for delivery takes way too…

The process for delivery takes way too long. I even paid for it express shipping, which should have took 1 to 2 days. And didn’t get it till the fourth day. Would also be better if you could track your item. This is the third time I have ordered from websites & it has taken way longer than you guys say. Delivery needs to get better!

10 August 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the delay in receiving your order and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We understand your frustration and a refund has been issued for the shipping to your original method of payment. We will forward your comments to the appropriate department to improve our shipping services. We appreciate your patience and understanding.

Thank you,

Customer Service

Rated 5 out of 5 stars

Excellent

Excellent
Package
Delirando product

10 August 2026
FragranceNet logo

Reply from FragranceNet

We're glad you enjoyed your experience with our product! We appreciate your positive feedback.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Wide selection of toilette & perfumes…

Wide selection of toilette & perfumes some I've never heard of before! I took a chance on Heliotrope Blanc by L. T. Piver a most beautiful, soft scented perfume! The annual plant Heliotrope will fill your yard with beautiful scent that bees love🐝! Price is VG as well as the fast delivery service.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so happy to hear you appreciate our wide selection of perfumes and discovered a new favorite in Heliotrope Blanc! It's wonderful that you find our prices very good and our delivery service fast.

Thank you, Customer Service.

Rated 5 out of 5 stars

I have been using fragancenet.com long…

I have been using fragancenet.com long time ago, and I very pleased . My husband also buy his colognes from them The discounts they offer are awesome. I live in Puerto Rico and I can say that I always receive my packages quick.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that you and your husband have been long-time customers and are happy with your purchases! It's wonderful that you appreciate our discounts and consistently receive your packages quickly in Puerto Rico.

Thank you, Customer Service.

Rated 1 out of 5 stars

I am waiting for days now for an answer…

I am waiting for days now for an answer where my package is was not delivered on 08/10/26 as published and getting no answer at all.

10 August 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize that your package was not received and that you are not satisfied with our shipping service. We’re sorry if this was missed, as each of our transactional emails provides direct access to Customer Service and our FAQ page for quick support. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority.
We appreciate your business and patience and have issued a full refund for your order back to your original method of payment.
We apologize for any inconvenience this matter may have caused.

Thank you,

Customer Service

Rated 1 out of 5 stars

I placed an order for (2) fragrance…

I placed an order for (2) fragrance vials on August 16,2026. Decided to pay for the express shipping in hopes it would arrive by Wednesday (19th). Im just receiving information that my order is just now reaching the warehouse and it will arrive in 1-2 business days. In turn it makes this order arriving in roughly 4-5 days when I could have paid for standard shipping since the "guaranteed shipping" hasn't been fulfilled.

9 August 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the delay in receiving your order and for any inconvenience this may have caused. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority. We understand your frustration and have issued a refund for the shipping to your original method of payment. We appreciate your patience and understanding. Your comments will be forwarded to the appropriate department to improve our fulfillment process.

Thank you,

Customer Service

Rated 5 out of 5 stars

Excellent prices and quick delivery.

Excellent prices and quick delivery.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We are so pleased to hear that you enjoyed our excellent prices and quick delivery. We truly appreciate your positive feedback!

Thank you, Customer Service.

Rated 5 out of 5 stars

I have always love fragrance…

I have always love fragrance net,because they stand on business, I have had to issues before and they corrected it first hand, i will keep buying my fragrance from you guys

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so happy to hear that you always love us and appreciate how we've handled any issues you've had! We truly value your continued loyalty and look forward to your future purchases.

Thank you, Customer Service.

Rated 5 out of 5 stars

Great products

Fast and easy
Great product

17 August 2026
FragranceNet logo

Reply from FragranceNet

We are so happy to hear that you found our product great, fast, and easy. Your positive feedback is truly appreciated.

Thank you, Customer Service.

Rated 5 out of 5 stars

Always dependable

Always dependable. Fast shipping of products, great prices, and wide range to choose from.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear you find us dependable and appreciate our fast shipping, great prices, and wide range of products! Thank you for your wonderful feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

Love it

Love it! Always come back for more!

10 August 2026
FragranceNet logo

Reply from FragranceNet

We are so happy to hear you love our products and keep coming back! Your continued support means a lot to us.

Thank you, Customer Service.

Rated 1 out of 5 stars

Shipping took longer then expected and…

Shipping took longer then expected and the customer service is not the greatest. Definitely not purchasing from this site again.

10 August 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the delay in receiving your order and for any inconvenience this may have caused. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority. Orders are typically processed within 24–48 business hours, with standard shipping delivery times of 2–5 business days. While delivery is not guaranteed within this window, it may extend up to 7 business days. We acknowledge that your order was received on the later end of this estimate. A refund for shipping charges has been issued to your original method of payment, and your comments have been forwarded to the appropriate department for review. Thank you for your patience and understanding.

Thank you,

Customer Service

Rated 5 out of 5 stars

This company has great deals

This company has great deals. They usually have the best prices. Also shipping is fast.

6 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear you appreciate our great deals and excellent prices! It's wonderful to know you also experienced fast shipping. Thank you for your positive feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

Wonderful company!

Wonderful company! Offer top fragrances at discounted prices. I've found comments from previous buyers to be extremely helpful. The company is reliable and supportive, making returns seamless. Excellent customer satisfaction!

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so happy to hear that you find our company wonderful and appreciate our top fragrances at discounted prices! It's great to know that you find our company reliable and supportive, making returns seamless. We're delighted to hear about your excellent customer satisfaction!

Thank you, Customer Service.

Rated 2 out of 5 stars

I received a box that was full of…

I received a box that was full of shards of glass. Before I realized it I had dumped it on my kitchen table and onto the floor. I put my fingers on it and I also stepped in it even thought I attempted to vat it up.

15 August 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the condition of your order and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We appreciate your patience and have issued a full refund on your order to your original method of payment. We will forward your comments to the appropriate department to improve our packaging. A member of our customer service team will reach out to further assist.

Thank you,

Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look