Fragrance Spice Reviews 

Reply from Fragrance Spice

6 days ago

Hi Jacob, thank you for your wonderful review! We're delighted to hear that your order arrived on time, was well packaged and met your expectations. We truly appreciate your kind words about our pricing and your support of FragranceSpice. We look forward to serving you again and helping you discover more fragrances you'll love! Your kind words and support mean the world to our team, thank you for choosing FragranceSpice

Reply from Fragrance Spice

Jun 6, 2026

Hi Hannah, thank you so much for sharing your experience with FragranceSpice. We’re truly glad to hear that you were happy with our customer support and that your order arrived faster than expected.

It’s wonderful to know you’re enjoying your fragrance and that it met your expectations in both quality and value. We always aim to provide a smooth shopping experience and carefully selected perfumes that our customers will love.

We really appreciate your support and trust in FragranceSpice, and we look forward to serving you again in the future for your next fragrance discovery.

Reply from Fragrance Spice

Jan 13, 2026

We take all feedback seriously and have carefully reviewed our order and support records. Unfortunately, we are unable to locate any order corresponding to Order #1030, nor can we find any customer communications matching the details described in this review.

FragranceSpice is a legitimate, established fragrance retailer with a fully tracked order system and dedicated customer support. All orders placed through our website are logged, monitored, and supported, and customers with delivery concerns are always assisted promptly, including refunds when applicable.

We respond to verified customer inquiries within 24–48 business hours, and the claim of multiple unanswered emails over an extended period does not align with our documented service history. Because this purchase cannot be verified, we believe this review may have been submitted in error or without a completed transaction. We have reported this to Trustpilot for further review.

To current and future customers: we proudly serve thousands of shoppers with secure checkout, clear policies, reliable shipping, and responsive support. If you ever have a question about an order, our team is readily available and committed to resolving it quickly.

FragranceSpice Customer Support Team
Contact Us: Support@fragrancespice.com

Reply from Fragrance Spice

Jan 13, 2026

Thank you for bringing this to our attention. We’re sorry to hear that your order did not meet expectations.

At FragranceSpice, we aim to ensure every customer receives the correct item as listed. If an order is ever received incorrectly, our support team is ready to review the details and provide a prompt resolution in line with our return and exchange policies.

We encourage the reviewer to contact us directly with their order information so we can investigate and assist right away. Our goal is always provide a smooth and reliable shopping experience, and we take feedback like this seriously as it helps us improve.

To our customers and visitors: we are committed to accurate listings, careful order handling, and responsive customer support, and we stand behind every purchase made through our store.

FragranceSpice Customer Support Team
Email address: support@fragrancespice.com

Reply from Fragrance Spice

Jan 13, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment and appreciate the opportunity to clarify this for our customers.

Fragrance Spice lists products exactly as they are currently produced and supplied by the brand. In some cases, manufacturers update packaging, bottle design, or fragrance formulation over time. When this happens, the newer version may differ from earlier releases, even though the product name remains the same. This is a brand-level change that retailers do not control.

Our product images and descriptions are intended to reflect the item as accurately as possible, and we understand how changes in presentation or scent profile can be unexpected - especially for customers familiar with older versions. We take feedback like this seriously and continuously review listings to ensure clarity.

To our customers and visitors: we are a legitimate fragrance retailer committed to transparent product information, fair pricing, and responsive customer support. If a purchase does not meet expectations, our team is always available to assist with resolution options in line with our policies.

We appreciate the feedback and the opportunity to improve, and we encourage anyone with questions prior to ordering to reach out-our goal is always a confident and positive shopping experience.

FragranceSpice Customer Support Team
Contact us: support@fragrancespice.com

Reply from Fragrance Spice

Jan 13, 2026

We’re sorry to hear about this experience and take service concerns very seriously. After reviewing our support records, we’re unable to locate any customer details or order information associated with this review.

FragranceSpice is a legitimate fragrance retailer with dedicated customer support, and we respond to verified inquiries as quickly as possible. If a message is missed or filtered, we want the opportunity to correct it and assist right away.

We kindly ask the reviewer to contact us directly through our official support email with their order number so we can investigate and provide resolution. We are committed to clear communication, reliable service, and helping every customer reach a satisfactory outcome.

To our customers and visitors: we value transparency, secure checkout, and responsive support, and we appreciate the trust placed in us by shoppers who continue to choose Fragrance Spice.

FragranceSpice Customer Support Team
Email address: Support@fragrancespice.com

Reply from Fragrance Spice

Jan 13, 2026

We’re sorry to hear about your frustration and appreciate you sharing this feedback. Timely communication is important to us, and we understand how disappointing delays can be.

Our support team responds to verified customer inquiries as quickly as possible, and we acknowledge that on rare occasions messages may be delayed due to high inquiry volume or incomplete order information. That said, this is not the experience we aim to provide.

We encourage the reviewer to contact us directly through our official support channel with their order number so we can review the situation and assist promptly. We are committed to improving response times and ensuring every customer receives clear and helpful support.

To our customers and visitors: Fragrance Spice remains focused on reliable service, transparent communication, and a positive shopping experience, and we value all feedback as it helps us improve.

FragranceSpice Customer Support Team
Contact us: Support@fragrancespice.com

Reply from Fragrance Spice

Jan 13, 2026

Thank you for sharing your experience. We understand how disappointing order cancellations can be and appreciate the opportunity to address this.

On rare occasions, items may be cancelled due to inventory availability or supplier updates to ensure accurate fulfillment. When this happens, customers are notified and any charges are promptly reversed in accordance with our policies.

We encourage the reviewer to contact our support team directly if they have questions about the cancellation or need assistance with an alternative option. Our goal is always to provide clear communication and a smooth shopping experience.

To our customers and visitors: FragranceSpice is committed to transparent order handling, timely refunds when applicable, and responsive customer support, and we continuously work to minimize disruptions.

FragranceSpice Customer Support Team
Email address: Support@fragrancespice.com