Francislouis Reviews 

Carly was absolutely brilliant she explained everything clearly in helping to rent our house. She is an asset to the business.

Absolutely disgusting company! They tell you lies, never call you back. My son moved into his rented accommodation. It was extremely dirty and health and safety risk. The fire alarm was broken, food left on the floor for weeks by previous tenant and in the fridge. Boiler leaking into the microwave. They did offer a cleaning fee back after we complained and asked the manager to come to the property as it was so bad. However when they moved out. We left the house fully cleaned with video evidence and photos and then they refuse to give back the deposit money. Having to now claim back the money. I would definitely avoid renting from this company. Its been extremely stressful and they do not care about the tenant as long as they get there money.

We had a card from the postie saying that we had a letter with underpaid postage. We duly paid the excess (£1.50) only to find that it was a circular from this company. Not impressed.

So helpful, friendly, and professional.

Everyone in the Exeter branch has been super helpful - we’ve had a lot of questions as first time movers and they’ve answered all of them and made everything super clear and easy. Carly gave us a viewing and was also super happy to help and answer any questions we had - she has since found us our first place and we’re very grateful for everything! Would 100% recommend :)

We couldn't be happier with the service we've received from Francis Louis. The whole team have worked tirelessly to sell our property.

Carly was lovely and very helpful! She provided all the information we needed to know and was very friendly showing us around.

- Danielle

Fantastic service from Carly finding tenants for our family home. Excellent communication and efficiency made the process quick and easy. Any additional requests were dealt with professionally and with a smile. I can highly recommend Francis Louis, and thank you to Carly

Excellent, professional and supportive service throughout the entire process of finding a property. Lovely team... I would highly recommend using Francis Louis for a stress free experience.

Please ignore all the other positive reviews of you wish to make sound decisions.

Go for negative reviews and they do not lie. Especially that Adam, is absolutely menace and th rest of the staff is another level of unprofessionalism in display. This is based on multiple accounts and not just one...

Adam produced a fantastic brochure and went to market very promptly. We were fortunate, as were Francis Louis, that our house pretty much sold itself and did so very quickly. So in terms of work, this wouldn’t have been their most demanding sale. That said, we took a long time to find a suitable property so communications with our buyer were key. Olivia managed this and did an excellent job up to and including completion day.
I suppose the acid question is, would we use them again or recommend them for house sales in Exeter area? Yes, without doubt!
My final thought, are estate agents good value for the money we pay them? In this case, the hourly rate on our sale was pretty generous, so no. However, if you chose to employ them, go with Adam, Olivia and the team, you won’t be disappointed.

The Francis Louis team are incredibly helpful with a great knowledge of the local area. They listen carefully to requirements and really go the extra mile. I would 100% recommend them for sales and for lettings.

I had an extremely pleasant experience working with Francis Louis. They were friendly, helpful and prompt in all regards. I would highly recommend them to anyone and everyone.

Francis Louis manage my buy to let property and I have found them to be very professional and helpful. They respond quickly to any issues with the property and ensure they are sorted out very quickly.

So helpful and friendly

Francis Louis are being extremely supportive to our Charity, EDP Trust UK reg no 1129398.
We run a secondary school with 600 students and staff in Ghana and FL have provided amazing help towards our development of sport amongst the boys and girls aged 14-19 , in particular with the cricket . They have supplied nets and equipment and made visits with their family and continue to fund the coaching . EDP is extremely grateful for the ongoing support. David Lunan, Managing Trustee .

Francis Louis went above and beyond for me, they were so helpful and were constantly in contact. Such a helpful team!

We listed our 6-bedroom student let HMO in Exeter on 12 Sep 2024. Adam sprang into action and had the listing up on various property websites that day. After negotiation by Adam with a potential purchaser we accepted a good offer on 16 October 2024. There followed a period of intense activity by Adam and Olivia to get all the property certificates and right-to-let documents updated. we completed the sale on 17 December 2024. What a great Christmas present and wonderful professional service by the Francis Louis team. Even post sale they have continued to help with the transfer of the tenancy to the new owner/landlord. Well done FL and many thanks, John Rayner, Landlord (retired).

We have used Francis louis now for over 2 years for our BTL management and they have been first class.
Nothing is to much trouble, always on top of issues that may arise.
When you have BTL you don't want hassle and Francis louis take that stress away from you.
I look forward to continuing our relationship, 5 star service.

Our thanks to the team at Francis Louis for the recent sale of our home of 10 years. The whole experience and input was relatable, enjoyable, and professional, from start to finish. Communication was effective but never excessive. We have no hesitation in recommending them if you are considering selling your home.