Frank make submitting a claim simple. When you're worried and scared about the health of your beloved family dog, they handle your claim efficiently, liaising directly with the vet and paying our clai... See more
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I’m just about to start my second year with Frank pet insurance. I haven’t needed to call on their services but was happy with my original cover and price . I’ve recently revisited my second year wh... See more
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Very simple process when we unfortunately had to make a claim for our old dog who was attacked by another dog off its lead, they thereafter claimed the money back for the surgery from the other dogs o... See more
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Wow very quick and the email response was very quick almost instant, the gentleman I spoke to on the phone was helpful , informative and patient he understood how worried we were. The claim was s... See more
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Company details
- #15 of 31 best companies in Pet Insurance Company
Written by the company
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Payment extremely slow when the claim…
Payment extremely slow when the claim was eventually approved. I had to chase my vets for the information required as Frank just waited and waited with very little effort to obtain the information..
3 July 2026
Reply from Frank Pet Insurance
Hi Daniel.
Unfortunately, we have no control over how long veterinary practices take to complete the claim form, although we follow up with them several times throughout the claims process. Once the completed claim form and all of the required information has been received, we always settle within a few days.
The Frank Pet Insurance Team
Reply from Frank Pet Insurance
Hi Tracy,
Thanks so much for your lovely review! We’re chuffed to hear you had very good service when setting up your policy with us.
Welcome to Frank, we’re here to keep things simple, clear and pet-obsessed from day one. If you ever need a hand with your policy, just email us at info@frankpetinsurance.co.uk and we’ll be happy to help.
The Frank Pet Insurance Team.
The whole process was easy to follow…
The whole process was easy to follow and simple.
Feedback, responses and pay out of the claim was very fast and efficient.
As a family we are going through a great sadness at our loss of our family pet, but Frank Pet Insurance was very sympathetic, understanding and showed compassion.
25 June 2026
Reply from Frank Pet Insurance
Hi Steve,
Thank you so much for your kind review. We’re really pleased to hear the process was easy to follow.
We’re truly sorry for the loss of your family pet. We know how heartbreaking that is, and we’re glad our team could support you with sympathy, understanding and compassion during such a difficult time.
The Frank Pet Insurance Team.
Great experience
We found the website easy to navigate and are happy with our pets cover with FRANK.
30 June 2026
Reply from Frank Pet Insurance
Hi Marisa,
Thank you for your lovely review. We’re really pleased to hear you had a great experience, found the website easy to navigate, and are happy with your pet’s cover.
We’re glad we could make things simple and straightforward from the start.
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Hi Leon,
Thank you for your lovely review. We’re really pleased to hear you found it very easy to take out insurance with Frank.
We’ve worked hard to keep things simple and straightforward from the start, so it’s great to know that came across.
The Frank Pet Insurance Team.
First time making a claim was straight…
First time making a claim was straight forward communication was excellent fast replies via email and payments made direct to the vets. Can’t fault them.
19 June 2026
Reply from Frank Pet Insurance
Hi Esta,
Thank you so much for your lovely review. We’re really pleased to hear your first claim felt straightforward.
Our claims team work hard for a fast turnaround so there is less stress at an already stressful time.
We’re glad we could make things simple when you needed us.
The Frank Pet Insurance Team.
Very simple process when we…
Very simple process when we unfortunately had to make a claim for our old dog who was attacked by another dog off its lead, they thereafter claimed the money back for the surgery from the other dogs owner. FRANK dealt with it all to which we were very grateful for.
22 June 2026
Reply from Frank Pet Insurance
Hi there,
Thank you so much for your lovely review. We’re sorry to hear about what happened to your pet, but we’re really pleased the claim process felt simple and that we could handle things for you.
We know situations like this can be stressful, so it means a lot to hear you felt supported and grateful for the help from our team.
The Frank Pet Insurance Team.
Great pet insurance providers
Frank were always really clear about insurance coverage and the claims process was so easy. I never had a problem with them and they always replied to my enquiries very quickly with very well explained answers. They were very supportive when my cat passed away and wrapped up loose ends. Thank you :)
18 June 2026
Reply from Frank Pet Insurance
Hi Grace,
Thank you so much for your kind review. We’re really pleased to hear you found the cover clear, the claims process easy, and our replies helpful.
We’re especially grateful for your words about the support you received when your cat passed away. We know how difficult that time can be, and we’re glad we could help make things a little easier.
The Frank Pet Insurance Team.
It’s so easy to deal with my claim I…
It’s so easy to deal with my claim I just quickly fill in the form, upload the vet’s invoice & they pay my vet directly. No fess 👍🏻🤗
16 June 2026
Reply from Frank Pet Insurance
Hi Trudie,
Thank you for your lovely review. We’re really pleased to hear you found the claims process so easy.
It’s great to know direct vet payment helped make things simple and stress-free. No fuss is exactly what we aim for.
The Frank Pet Insurance Team.
Cat Insurance Claim
Unfortunately we had to make a claim for our much loved, but very poorly cat. After making the very difficult decision to have her put to sleep we contacted the insurance company who were compassionate and made the actual claim process very easy, and straight forward. They kept us up to date with the process of the claim, and worked with the vets concerning the costs involved. Settlement was made quickly. I would use Frank Insurance again in the future.
11 June 2026
Reply from Frank Pet Insurance
Thank you for your review Carol.
I'm sorry to hear you lost your beloved pet.
We take pride in our efficient claim process, and our agents are always compassionate and do their best to take the stress away from customers at a difficult time.
short but sweet
Sadly losing our lovely dog too soon we haven't had to call on Frank for anything but, arranging insurance was easy as was ending the supporrtr, so thank you.
18 June 2026
Reply from Frank Pet Insurance
Hi Elizabeth, thank you for your review, I'm so sorry for your loss.
Our aim is to make those difficult times as stress free as possible, we understand how tough it is losing a pet.
Reply from Frank Pet Insurance
Hi there,
Thanks so much for your review! We’re delighted to hear your claim was easy to complete from start to finish.
That’s exactly the straightforward, no-nonsense service we aim to provide.
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Hi Hayley,
Thanks so much for your review! We’re really pleased to hear taking out your Frank policy was easy, simple and effective.
We appreciate you choosing us to help protect your pet.
The Frank Pet Insurance Team.
Speedy settlement to our vet bill
18 June 2026
Reply from Frank Pet Insurance
Hi Stephen,
Thanks so much for your review! We’re really pleased to hear your claim was settled quickly, that’s exactly the kind of no-nonsense claims experience we aim for.
We appreciate you choosing Frank.
The Frank Pet Insurance Team.
Read every little detail!
I was a customer of Frank Pet Insurance 2025-2026 and have recently chosen not to renew my policy following my experience of making a claim after the loss of my beloved 7 year old cat to Lymphoma.
My main concern relates to the policy wording around the death benefit. The policy states “Percentage of Price Paid (up to £1,000)”. As a reasonable consumer, I believed this referred to costs associated with the death of a pet, such as euthanasia. It was only during the claims process that I discovered it referred to a percentage of the original purchase price of the pet. I strongly recommend that Frank review and rewrite this section of the policy to make it clear that it relates solely to the original purchase price and not to end-of-life costs.
I found the handling of my claim to be insensitive and blunt at a time when I was grieving the loss of a much-loved family member. What should have been a straightforward and compassionate process became a source of significant stress and upset.
I took my complaint to the Financial Ombudsman Service. Initially, my concerns appeared to be understood, however the final outcome did not reflect that position. While I accept the decision, it did not change my view that the policy wording is misleading and that the customer experience fell below what I would expect from a company dealing with bereaved pet owners.
As a result, I have chosen to cancel my policy renewal and move to another insurer.
I would encourage anyone considering this policy to read the death benefit section very carefully and ensure they fully understand what is, and is not, covered.
Sadly, based on my experience, I would not choose Frank Pet Insurance again.
15 October 2025
Unprompted review
Reply from Frank Pet Insurance
Hi Lynette,
Thank you for your feedback, and we’re truly sorry for the loss of your cat.
Our Death of Pet benefit is a benefit to your policy where you can claim for the original purchase price you paid for your pet. More information can be found in your policy wording under Section 2: Death of Pet, which explains what this benefit is for.
End-of-life treatment costs such as euthanasia costs is also claimable but under a different part of the policy. More information can be found in your policy wording under Section 1: Veterinary Treatment.
If you would like to discuss this with our team, please contact us at info@frankpetinsurance.co.uk.
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Thank you for your feedback Lisa
We're so glad to hear that you found our quote process easy, that was always our aim.
Follow the passing of our beloved dog…
Follow the passing of our beloved dog the Frank team showed exceptional care and empathy when dealing with me.
5 June 2026
Reply from Frank Pet Insurance
Hi Andrew, thank you for your review.
Losing a beloved pet is a stressful time, we understand that and we'll always do our best to ensure the claims process is a smooth one.
Can honestly say this is the best pet…
Can honestly say this is the best pet insurance I have used , they are super helpful and quick at processing claims. They state it takes up to 10 working days to process claims but every time I put in a claim my money is in my account before I can blink. Will definitely carry on using them.
1 June 2026
Unprompted review
Reply from Frank Pet Insurance
Hi Simon, thank you for your kind feedback.
Our aim is to assess claims within 10 working days once all relevant information is received but we are currently completing claims within a few days.
If I could give zero stars I would so…
If I could give zero stars I would so take this as a zero star review. Having just made a claim they have refused to pay and cancelled my pet insurance as my dog had been “snappy” at the vets. He doesn’t like being messed with like lot of dogs. They have put this down as “aggression” and as such they will not now cover him which is a pathetic excuse to wriggle out of settling a claim. It also means I am unable to get new insurance. He was previously insured by Tesco who had no problem with “snappiness”. Lesson learned - don’t go with Frank as they may be cheaper than Tesco but totally useless. Give them a wide berth.
3 June 2026
Reply from Frank Pet Insurance
Hi Karen,
Thank you for your valued feedback.
When we assess a claim, your pet’s medical history is reviewed. While we do have the right to void a policy in some cases, our priority is always to be fair and take everyday dog behaviour into account. Where possible in more serious cases, we hope to only remove the specific section of cover affected, so you can still claim for veterinary treatments and continue to enjoy the other benefits your policy provides.
If you believe a decision has been made in error, please don’t hesitate to reach out to claims@frankpetinsurance.co.uk and one of our claims agents will be happy to review your case and guide you through the appeals process.
The Frank Pet Insurance Team.
Jamie was really informative
Jamie was really informative, patient and returned my call promptly.
10 June 2026
Reply from Frank Pet Insurance
Hi Jane,
Thank you for your lovely review. We’re really pleased to hear Jamie was informative, patient and quick to return your call.
We know clear support makes all the difference, so it’s great to hear Jamie was able to help so promptly. We’ll be sure to feed this back to him.
The Frank Pet Insurance Team.
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