Frank Pet Insurance Reviews 

Reply from Frank Pet Insurance

May 11, 2026

Hi Julie,

Thanks so much for your lovely review. We’re thrilled to hear you had a wonderful experience with our claims process.

We know making a claim can feel stressful, so our team works hard to keep things clear, quick, and as straightforward as possible. We really appreciate you taking the time to share this.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

May 6, 2026

Hi Katherine,

Thank you for your kind words at such a difficult time. We’re very sorry for your loss, and we’re glad our team could handle the cancellation quickly and with the respect and care it deserved.

Wishing you all the best.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

May 1, 2026

Hi Kornel,

Thanks so much for your review. We’re really pleased to hear Elza’s claim was accepted quickly and handled smoothly, and that our communication was clear throughout. Our claims team work hard to deliver a speedy turnaround and make the process as straightforward as possible, so it’s great to know that came through in your experience. We’re also glad arranging payment directly to your vet clinic helped make things easier.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 29, 2026

Hi Lindsey,

Thank you for your review, your feedback is very important to us.
I’m truly sorry for your loss.

Frank is one of the few providers that allows mid-term policy adjustments, meaning you can increase your cover and add Boosters at any point during the policy term, not just at renewal. Any new conditions noted after the increase is submitted would then benefit from the additional cover.

Within the pet insurance industry, it is standard that cremation costs are not covered, and that a sliding scale applies to the purchase price of your pet, typically up to £1,000. While we understand this can never replace your beloved pet, we hope it may help with some of the costs incurred along the way.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 29, 2026

Hi Chris,

Thanks so much for your review. We’re really pleased to hear your questions were answered promptly and that you found our claims service fast and efficient. Our team work hard to keep things clear, responsive and straightforward from the first question through to the final outcome.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 27, 2026

Hi David,

Thanks so much for your review. We’re really pleased to hear adding the Travel Booster for Sidney was so simple and easy. You can amend your cover at any time through the portal, any time of day, so it’s great to know the process felt straightforward. We work hard to make managing your policy as easy as possible.
We hope you and Sidney have a lovely holiday!

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 24, 2026

Hi Helena,

Thanks so much for your review. We’re really pleased to hear you found us quick to respond and that we kept you updated throughout. Our Customer Success Team work hard for quick response times and our portal can be accessed at any time for submitting a claim or any policy changes you may need.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 22, 2026

Hi Dean,

Thanks so much for your review.

We work hard to keep things clear, helpful and straightforward, so it’s great to know that came through in your experience. We’d be delighted to help again when you’re ready.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 21, 2026

Hi Ryan, thank you for your feedback. Our hassle free claims process lets you sit back and relax while we do all the chasing for you. Once all information is received, we are currently settling claims within a few days.

Reply from Frank Pet Insurance

Apr 21, 2026

Thank you for your review Sam, our claims process is very simple and we have a new tracker on the Customer Portal which tells you exactly at what stage your claim is.

Reply from Frank Pet Insurance

Apr 21, 2026

Hi Thomas, thank you for your review. We are very proud of our efficient claims process. Once we receive all relevant information, we are currently assessing within a few days.

Reply from Frank Pet Insurance

Apr 20, 2026

Hi Sharon,

Thanks so much for your review. We’re really pleased to hear your claim was handled so well and that you were kept informed throughout the process. It’s great to know our team could work directly with your vets and make everything feel straightforward, kind and professional from start to finish.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 20, 2026

Hi Carol,

Thanks so much for your review. We’re really pleased to hear your claim was dealt with quickly and efficiently. Our team work hard to keep the claims process as smooth and straightforward as possible, so it’s great to know that came through in your experience.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 15, 2026

Hi Carole,

Thanks so much for your review. We’re really pleased to hear you found our customer success team quick and helpful, and that you felt your policy offered good cover at a competitive price. We work hard to keep things clear, responsive and good value, so it’s great to know that came through in your experience.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 15, 2026

Hi Dee,

Thanks so much for your review. We’re really pleased to hear you found the claims process quick and easy. Our team work hard to deliver a speedy claims turnaround, so it’s great to know that came through in your experience. We aim to keep everything as simple and straightforward as possible when you need to make a claim.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 15, 2026

Hi Allison,

Thanks so much for your review. We’re really pleased to hear you got a fast reply and that your question was answered much sooner than expected. We work hard to provide clear, helpful support as quickly as possible, so it’s great to know that came through in your experience.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 14, 2026

Hi there,

Thanks so much for your lovely review. We’re really pleased to hear our team could walk you through the claims process and make everything feel helpful, friendly and straightforward. We know insurance can sometimes feel daunting, so it means a lot to know we were able to support both you and your wife and make things easier.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 14, 2026

Hi Kevin,

Thanks so much for your review. We’re really pleased to hear your claim was handled quickly. Our team work hard to deliver a speedy turnaround, so it’s great to know that came through in your experience. We know how important it is to keep things simple and efficient when you need to make a claim.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 10, 2026

Hi Rachel,

Thanks so much for your review. We’re really pleased to hear you found our email responses quick and efficient, and that your claim was handled smoothly. We know how important clear communication and a prompt claims experience are, so it’s great to know our team delivered for you.

The Frank Pet Insurance Team.

Reply from Frank Pet Insurance

Apr 10, 2026

Hi Andrew,

Thank you for your review, your feedback is very important to us.
Your claim is assessed using the information provided by yourself and your vet.

If you feel the decision is incorrect, please contact our Claims Department via claims@frankpetinsurance.co.uk, they will be happy to help you with the appeals process.
This will give your vets the opportunity to provide further information that may not have been submitted in the first place.

The Frank Pet Insurance Team.