Frankfurt Airport Reviews 

Dreadful signage, rude unhelpful staff. A 1 hour process took 2.5 H. I don't need this kind of stress. Run by delinquent 10 year olds. Shame on them.

Joke. Last time I travel via Frankfurt

Ridiculous long queues for security. They have six security desks but only one of them is open. Queues are massive, lazy unprofessional staff. Would not recommend.

Unnecessary complicated and staff are unhelpful and often rude. There was legitimately nobody in line at the gate and wanted to ask one question, staff said he can not help me and shoo’d me off.

This airport is shit
You might easily get lost needs more signs
Noone at information point you have to search for workers to let you know where is something the building is shit and inconvenient

It’s the worst airport in the world. DON T go there !!!!! They block us just because we had some small bottles of water given by their company. We wait hours until they finish their stupid inspection. They have no respect. I tell them to keep the bottles because I had a flight in 30 minutes. They got nervous and ask me to speak germain. I told them that I’m living in Belgium and I speak English which is an international language. An officer opened my bag without my permission to take the flight tickets to check if I told was true. I’m going to complain to the company. At the end it was too late to take the plane. This is the worst experience in my life

Terrible experience. Lufthansa booked us Johannesburg to Milan via Frankfurt. We had only 1.5 hours, but were told that was plenty of time since we did not have to claim our luggage.

Despite arriving on time, the walk to get to security (20 mins), the wait to go through security 40 mins), to get through immigration (40 mins) and the RUN) to the gate (20 mins) forced us to miss our flight.

We asked several times for a Lufthansa representative, but there was no one in those areas.

We were among a dozen people who came in on long haul flights and missed the flight to Milan.

Shame on the airport and the airline for this inefficiency.

Rude unhelpful staff, when I enquired how long it took to get to my gate ( previous plane delayed and I had to get connection ) the man said “ start walking and you will find out” The same man was very rude to my grandson and it’s lucky I didn’t hear him otherwise I’d still be in Frankfurt because I wouldn’t have been allowed on the flight.

Arrived at the airport, was forces on a cramped bus. Decided to eat, very dirty diner, did not clean the tables at all in 30 minutes even new customers game, and the staff is very rude. Went to use the restrooms, no soap, no toiletpaper and very dirty. All in all the worst airport I have ever been to!

Worst airport ever! Had to stopover there to change flights. Signage appalling, distances to walk beyond comprehension had to walk half a mile to a passport control on one level then down to lower level and had to walk a mile at least to our connecting flight! We were walking for over half an hour! Just utterly dreadful!

For such a large hub airport, Frankfurt is pretty awful. Its layout it dumbfounding and amenities are non existent.

To access our lounge during our layover we had to exit security. The escalators are extremely narrow, which makes zero sense when passengers are travelling with baggage.

I’ve been to almost 100 airports around the works and this is the worst.

For big airport, who ever designed it did not think about it being user friendly. Heathrow airport in the UK is as big or bigger, and it was designed to be user friendly. Frankfurt flughafen is simply one of the worse airports I have ever been there and I have been to over 5o in my life. But then this is nothing unusual in Germany as most the NHS has n Germany are not user friendly for n any way what so ever

often had to wait very long for luggage. Also there is a very long ongoing construction and commuting between the terminals can take easily 20-20 minutes if you need to wait for the bus.

Worst airport in every way- dirty, slow, inefficient, rude staff, bad lounges.
Make sure you have at least 4 hours transit time.

An airport that never meets my expectations. I asked for assistance for my 88-year-old mother, who was not in a condition to wait in a 40-person passport control line. The response: “She has to queue like everyone else.” When we arrived home, her toe was bleeding from standing for so long. Absolutely unacceptable treatment of elderly and vulnerable people.

Horrible airport, ignorant staff, hardly speaking english. No drinking water fountains provided (gates B). You can buy beer but can't get water , dirty toilets, food prices are extortion.

Gate wasn’t marked at all, asked 5 different personnel and they all gave us different directions and led us in a circle. Shops overpriced.

They gave a monopoly to a SHIT sandwich bar, so you can have stale, overpriced, shitty sandwiches or nothing. What a joke.

Extremely terrible experience at the security check in that led to missing connecting flight despite over 1h15 min to change terminals (original flight was delayed 2h, then had to wait 15min for a train supposed to run every 2min). There were only 10 people in line in front of me for 2 separate security check ins (5 people per queue) yet it took 45min for security check to be completed. I was laughed at when I politely asked if perhaps my luggage could be checked first so that I could make it to the connecting flight. All of the 4 employees I asked couldn't care less - shrugged their shoulders and told me to wait since there aren't many people. Then bizarre situation happened- a lady supposed to check my bag, which was selected for manual check, chit chatted to other employees, ignored and then laughed at my request to try to maybe prioritize mine given I had at that point only 15min before the gate closure. I wish I had taken a video - seeing 5 employees chatting in a circle due to lack of stuff to do, another 2 swirling in their chair for same reason apparently and yet me and a couple of other people stuck waiting for one of them to stop chatting, and check the bags instead. Never ever had I such a delay at security check in with so many employees just doing nothing and also being treated with such disregard to me and fellow passengers. Me running quickly for next 10 min trying to get to the gate helped nothing (i was 5min delayed), since even though the plane was still at the gate, boarding was completed and plane apparently full. As a result had to spent another 5 painful hours at this airport.

Worst airport I've ever visited. They force you to sit on the floor after you go thru passport control because they refuse to let you in to have a seat in the bigger seating area. Im talking about gate D1! Ive never experienced anything like this. Asked various staff who sits in their cubicle, many of them rude and just shrugs their shoulder if you ask. One lady worked at airport refused to identify hersekf after being rude and told me to complain to the airport and said the following: "go write the airport, say its the shittiest airport ever". I was shocked how she speaked. Very hard to get any help and it's a nightmare to even find the right gate or terminal. I rate cambodia airport higher. Disgraceful!