Fraser Hart Reviews 

I entrusted my wedding ring to this jeweller for a resize, and I'm so glad I did!

Not only was their initial quote more competitive than several other jewellers I contacted, but their communication throughout the process was outstanding. A few days after dropping off the ring, I received a call explaining that the workshop had discovered a crack on the inside of the band that extended through some of the engraving. They took the time to clearly explain the issue, the repair needed, and the impact on the engraving. We discussed the options and agreed on a fair price for the additional work.

Just a few weeks later, I received an email letting me know my ring was ready for collection. The finished result was excellent, and it was reassuring to know the ring had been carefully inspected and repaired properly rather than simply resized.

Every member of staff I dealt with was professional, friendly, and knowledgeable. I wouldn't hesitate to recommend them and will happily use them again in the future.

We dealt with Joanne in the Plymouth branch when purchasing our wedding rings. She made the whole process really easy and had some brilliant suggestions and helped guide us to exactly what we wanted.

This isn’t my first time using Fraser Hart and I will continue to go back!

The assistant Jo was amazingly good extremely helpful and kind I would visit the Plymouth branch and recommend it to anyone.

Fraser Hart Plymouth - Always a great welcome and service from the team with a genuine interest in what you are looking for and why you are looking. In our case it was for a particular celebration. Thank you once again.

Myself and husband had a great experiance whilst shopping today. Alex and the team, where very helpful and friendly.

At the Newbury store, Fiona and the rest of the team were superb. We were supported throughout finding a watch for our son's 18 birthday. Fiona helped him choose and was knowledgeable, supportive and generous with her expertise and time. She also arranged a little birthday surprise on the day we gifted the watch to him - balloons and a very warm welcome greeted us for the fitting. The watch now fits perfectly, he is thrilled - such good service and product knowledge. I've purchased one or two items from the store before and each time I've found the staff go above and beyond in terms of great service. They're a credit to the Fraser Hart group.

Susan at Drake Circus was amazing - she was considerate, patient and just so compassionate during our interactions. We purchased a gift for my son as he’s turning 21 but he studies abroad. Despite the distance Susan effortlessly managed the payments, the fitting, answered his questions and ours and was just so warm in her approach. We are extremely grateful to have benefitted from her expertise. Wishing Susan and the team all the best,

Our visit to Fraser Hart Plymouth was made even more enjoyable by the pleasant, professional service provided by the three ladies who greeted us, offered coffee and treated us extremely well and with no pressure during my watch purchase. We will be back. Thank you.

I visited Fraser Hart in Leeds looking to replace my watch. I was met with a warm smile by Rod who discussed various brands and options. He was very knowledgable and talked me through each brand. He was not at all pushy. The manager was also very helpful. Would recommend this shop.

Frazer Heart Newbury, what a fantastic place to shop. We have to say that Josh was so helpful and knowledgeable about we wanted. He was charming and very polite, we were treated like human beings, not just for the sale. The store as a whole made shopping a pleasure.

We have previously chosen Fraser Hart for special purchases so you would be our first option.
Ethan was especially helpful and knowledgeable without being pushy which is what we prefer.

I bought a gold bangle from the Glasgow store. Taylor was very helpful without putting any pressure on us and we were offered a drink. He showed us lots of different styles and with the help of a glass of prosecco, I chose one. When I got it home I found there was a problem with it but when I went back the next day Taylor was so helpful and it was exchanged with no problem at all. Would highly recommend. Lovely staff and great service.

Fraser Heart Colchester,again Thank you so much for accommodating my request having to keep my most loved watch then have to changed it with no queer,Sandra have always been kind and accommodating and always helpful in many ways!!!Kudos to the team in Colchester Fraser Heart very friendly and kind 🙏!!!

I called in Store to have some links taken out of a watch I had purchased which was too big. Wendy was very polite and efficient.

I purchased a beautiful silver chain. The lady that helped me, was lovely and helpful. very patient thank you.Plymouth store.

I was looking for a watch and popped into the shop in Leeds Trinity.
Great service,huge discount and I came out with something I really love. I've bought regularly from Fraser Hart and am happy to recommend them.

Regular customer of the Newbury store. Very polite and very professional. Trying hard to offer personalized experience and succeeding. I was offered several good options and got exactly what I wanted!

Olga at the Newbury store was amazing! I had a problem with a tag watch I ordered on line and she was so helpful finding the right solution for me from offering to order a replacement to showing me alternatives she had in store to chose from.
I’m so glad I went to this store and wouldn’t hesitate to recommend Olga if you’re looking for a new watch.

Fantastic customer service. Purchased a watch which became faulty after a month. They arranged a courier to collect and delivered another watch within a week. Could not fault the service would definitely purchase from here again.