Frasers Plus Reviews 

2,034
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,694 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the helpful options to spread payments and manage purchases smoothly without hassle. People also mention that tracking bills, receiving regular updates, and finding affordable items is very straightforward. Some reviewers were not happy with unexpected charges and issues regarding automatic default payment plans that extend terms without warning. Customers also noted that customer service was unresponsive and slow when trying to resolve billing problems over email or chat. A few other people also felt that changing account settings and managing balances could be much simpler.

What people talk about most

Payment

People report ambiguous experiences with payment, as many consumers praise the flexibility of spreading... See more

User experience

Consumers find user experience to be positive, highlighting that everything is clearly explained and... See more

Service

Users describe ambiguous interactions with service, highlighting easy credit limit increases and smooth... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some consumers reporting extremely poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your product range is excellent. The great variety of other stores that are available through you is also great. Product quality is almost always great. The pricing and offer deals are really g... See more

Rated 3 out of 5 stars

The actual app is quite easy to use and not particularly difficult to navigate. The option of changing your payment plan is good but to default the purchase to maximise the interest shouldn’t be defau... See more

Company replied

Rated 3 out of 5 stars

I think over all frasers is great but its frustrating that offers on Sports direct dint automatically come up on the till when you have frasers plus. You literally have to go through the website point... See more

Rated 5 out of 5 stars

Quick delivery of items purchased. Speedy returns on items not wanted. Very quick refunds and accounts adjusted. All in all a very efficient and smooth operation. Looking forward to continue shopping... See more


Company details

  1. Payment service

Written by the company

Frasers Plus is a credit product that lets you spread the cost of your purchases and manage payments easily through the Frasers Plus app, giving you full control whether you shop in‑store or online. You can choose to pay in full after one month interest‑free, use an interest‑free Pay in 3 instalment plan, or spread the cost over 6, 12, 24 or 36 months with a representative APR of 29.9% (variable). If you later decide you’d prefer a longer repayment period, you can also replan a purchase directly within your Frasers Plus account, giving you flexibility to adjust your payments as needed. Further details can be found on our FAQs: https://fgsupporthelp.zendesk.com/hc/en-gb


Contact info

3.6

Average

TrustScore 3.5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 72% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(2,034)

1,697 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolute ripoff postage charges

They don't tell you that if you order an item and it doesn't fit, not only do you have to pay postage to return it, but they also don't refund the cost to post to you.

12 August 2026
Unprompted review
Frasers Plus logo

Reply from Frasers Plus

Hi Les, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed by the returns process.

We understand how frustrating it can be when an item doesn't fit and you then incur return postage costs, as well as not receiving a refund for the original delivery charge. We appreciate that these costs can be disappointing, particularly when the purchase hasn't worked out as expected.

As Frasers Plus is the credit provider, we're unable to set or refund delivery and return charges, as these are determined by the retailer and their returns policy. We'd recommend contacting the retailer directly if you'd like to discuss the charges applied to your order.

Rated 5 out of 5 stars

No hidden payments

No hidden payments, also the monthly payment makes it easy to shop as it help me to budggeting.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

BRILLIANT

It is easy to click on when purchasing an item online and you are informed what you have to pay and when. Also you receive a reminder just before the date for paying. You can do 3 months or longer which is good for managing your money. I find this all very useful and brilliant.

15 August 2026
Unprompted review
Rated 1 out of 5 stars

A hassle to pay off your balance in full

They make it nice and easy for you to open an account and make a purchase but when it comes to trying to pay off your purchase or to reduce the amount off months over which you want to it pay back, they then make you try and download the app and fiddle through that. It should be a lot simpler to pay off my balance in full, through my account through the Fraser plus website without having to download an app to do this. Definitely won’t be using this service again.

25 August 2026
Unprompted review
Frasers Plus logo

Reply from Frasers Plus

Hi Emaad, thank you for taking the time to leave a review. We're sorry to hear that your experience has left you feeling dissatisfied.

We understand your frustration regarding the repayment process and appreciate that you'd prefer the flexibility to manage and settle your balance through our website without needing to download the app. We recognise that making payments and paying off balances should be as straightforward as possible.

For customers who wish to repay their balance in full or amend their payment plans, these options are currently available through the Frasers Plus app, which is designed to provide the most complete range of account management features. However, we appreciate that this may not suit everyone's preferences and will ensure your feedback is shared with the relevant teams for consideration.

We're sorry that your experience has led you to decide not to use our service again and thank you for sharing your comments.

Rated 5 out of 5 stars

Easy to apply

Easy to apply
Great way of spreading the cost
Easy way to track payments and amount owing.
Saved money

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Customer service is garbage

I wanted to give zero stars for the absolute dire experience I have had with the bistro garden set I ordered but it wouldn’t let me. So I had to give it one star. This has been a nightmare from delivery onwards. There’s a fault with the order and I opted to return it for a full refund. This item has still not been collected by Evri, who by the way must be one of the worst ever couriers to use. I am paying for this item which is not fit for purpose through no fault of my own, and cannot get a refund until it is received back at House of Fraser. This has been going on for at least 3 weeks now. Your customer service is rubbish and I can honestly say I will never ever buy a furniture item from House of Fraser again. One very pissed off customer 😡😡😡

31 July 2026
Unprompted review
Frasers Plus logo

Reply from Frasers Plus

Hi Sharon, we're sorry to hear about the experience you've described and understand how frustrating this situation must be.

While we appreciate you taking the time to share your feedback, Frasers Plus is the credit provider and we're unable to assist directly with product faults, deliveries, collections, or refunds relating to House of Fraser orders. These matters are handled by the retailer's customer service team.

We'd recommend contacting House of Fraser directly so they can investigate the delayed collection and provide an update on your return and refund. If the return is impacting your Frasers Plus account, please send us a message through the Frasers Plus app and we'll be happy to review your account with you.

We're sorry for the inconvenience caused and hope your issue is resolved as quickly as possible.

Rated 5 out of 5 stars

Quick and easy app to use

Quick and easy app to use. Like the flexibility of the payment plan where you can choose 3 ways to pay your bill off and the fact you have control to change it at the push of a button yourself to increase flexibility, also helps spread the cost of providing clothes and trainers for kids. Where you can take goods away and pay later.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

This app is the most confusing thing…

This app is the most confusing thing ever! Trying to figure out what's what and how much you're going to end up paying is a nightmare. I pity anyone who's older trying to figure out how not to pay the extortionate amount of interest charged. I shall be deleting my account and never ordering from Studio again when I've paid my bill off. It's the worst thing Studio did letting Fraser group take on their payments.

3 August 2026
Unprompted review
Frasers Plus logo

Reply from Frasers Plus

Hi Susan, we're sorry to hear that you've found the app confusing and that your experience since the move from Studio has left you feeling disappointed.

We understand that being able to clearly view your balance, payment options, and any interest that may apply is important, and we're sorry if this hasn't been as straightforward as expected. We appreciate that changes to how an account is managed can take some getting used to, and we're sorry to hear that this has caused frustration.

If there's anything you're unsure about regarding your balance, payment plan, or how interest is calculated, please send us a message through the Frasers Plus app and we'll be happy to explain this and answer any questions you may have.

Thank you for taking the time to share your feedback. We're disappointed to hear you're considering closing your account and will ensure your comments are passed on to the relevant teams for review.

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