Free Reviews 

Awful.please evade this company. still billing me for mobile after 8 months. I sent the recommended letter to cancel the contract and they have even signed it !!! What is happening there???

We often complain about customer service in France, so this time I would like to leave a positive recommendation. #freebox

Freebox has the best customer service ever and probably the best I have experienced in France so far! The hotline was kind, patient and professional. They made an appointment to fix internet for the next day in the morning (between 8:00 and 10:00). The guy came at 8:30, didn’t have problems finding the address (which is not so obvious!) and fixed both (tv and internet) in 30 min! Vive FreeBox.
The only shortcoming was that they didn’t speak English and I had to call a French person to help me with the technicalities during the call (some necessary verifications before the visit).

I want to unsubscribe from Free Box. I sent a letter about the desire to end the subscription and return the equipment, but in response to my letter I received the same instructions as in my personal account!?! None of employees speak English and you can not unsubscribe by email or in your personal account.

Free is the worst service I have ever had AVOID IT AT ALL COSTS

Coupures intempestives
Intervention technicien
Comprends pas

Coupures intempestives
Intervention technicien
Comprends pas

Coupures intempestives
Intervention technicien
Comprends pas
Etc....

Que dire. A oui ailleurs qu en France condamnation et dédommagement

I'm not going to write a long message but I even regret the star I gave if we can give less I would have done.
I tested the pop fiber...
I let you imagine the delta...

I lived in Rome and Berlin before Paris and all without optical cable internet. I have never come across such a badly managed company as this French freebox. Internet drops several times a day. Plain disgusting and useless technicians. They take your money and give you rubbish service. A big con.

FREEBOX DELTA ET POP PLAYER,Pas de sous titre si l'on veut regarder un programme en VO,player pop se déconnecte du wifi de façon intempestive,reception hachée par moment, je regrette ma box SFR.

Very bad and unreliable internet connection

Terrible. We tried canceling our account FOUR times. Three calls in to the company and one letter sent in the mail (seriously?) And they are still charging us, and refuse to waive the fees. I haven't used their line in 6 months. Stay far away!

Was paying €14.99 per month for internet knowing I was committed to staying for 1 year which after it would raise to €29.99 a month but I would be free to leave and get a new contract elsewhere. I moved home within the first year and my bill suddenly jumped to €34.99. I had no notice from Free that this would happen. I contacted them and they told me that that is correct and I can’t leave until my year is up. I don’t remember signing this or agreeing to it and will be taking this further if it is not resolved.

They either have very shady contracts or are outright liars. Maybe even both.

A true nightmare, anything else will be better

They leave me wondering if I should go back to Orange. I changed to free because they had an insane offer on 10gb. What I found was: (a) higher latency on free, 15-17ms means pages loaded faster before the upgrade (b) I had two outages last year totalling 1-2 weeks without internet (c) the freebox Delta is an OK router with some cool features like SFP+ but theres no option to leave it out completely to use your own router (d) network performance changes with the time of day. In peak times sometimes I'm down to 300-500mbit/s (wired, multiple speed test servers)

Truely terrible service. Connecting with customer agent is a nightmare, they would close your ticket without even fixing the issue. I dont know what drugs they take but some cocaine might make them work faster.

What a pity!
They were not able to connect my broadband after three months. So I called them for the termination. Afterwards they were really bold to ask me for 49 Euros.
I recalled. All sorted over the phone call. But after a while I received another request.
F... them
Get away as far as you can. And I am french. I guess for a foreigner it would harder to express yourself over phone. Adieu FREE

I cancelled our internet service as we had sold our house in France and were not buying another property there. I returned all the equipment and requested that the cancellation fee of €49 should not be applicable as we could not subscribe to Free from the UK and we had subscribed to them over the last 15 years. They agreed but said I needed to provide one of 5 documents - house sale or rental agreement, work permit, French consular permit or certificat de mutation professional! They also stated that the documents must be in French!
In my opinion they are acting like timeshare sale sharks.

Worst service ever. Terrible internet and if you ever want to stop their service it's a nightmare. multiple steps that take days and fees that come from nowhere. DO NOT GET THIS;

The worst. 3 weeks without internet while trying to work from home. Customer service does nothing and says to wait. How can i wait with my work ? Avoid at all costs

I am a student working from home and need Wifi for online courses. I would not recommend Freebox to others working from home. I requested Freebox November 30th and it was finally installed October 13th. The technician who installed the Freebox was unprofessional, said to call if I wanted to go on a date. Two days later the Wifi was still not working. The technician ignored my texts. The issue could not be resolved online. After two more weeks I was able schedule an appointment and they never came. I called Free and they said there was no record of my appointment - after I had spent the morning waiting. It has now been one month and countless hours of lost time without WiFi for my online courses. During the past month I have had to pay another company for functional Wifi. I would not recommend this service.

Impossible to contact them without a French phone.
Beggars belief that they can remain in business