These boots are so meticulously and exquisitely designed in how they look, I just can't fathom why the sizing is always so inaccurate and not addressed with the same care and detail. Sizing is usualy... See more
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I Received my shoes and they were packaged perfectly and wow my shoes are absolutely gorgeous I have been wanting a pair of Freebird shoes for so long and when I finally got them they were everything... See more
2 times I have expressed my concerns with my purchases. The Randi left black marks on my ankles and my black slides were slippery and uncomfortable. Freebird has stalled by asking tons of questions wh... See more
Company replied
Love my Freebirds! I have at least 25 pair! I lost track! Any issues and customer service has been awesome! Easy exchanges. If they are sale some might be non refundable and it is STATED. Also there a... See more
Company details
Written by the company
Freebird makes handcrafted leather boots. We are under new ownership as of December 2025. We are not a shaving company!
Contact info
1101 E. 126th Avenue, Suite 190 , 80241, Thonton, United States
- orders@freebirdstores.com
- www.freebirdstores.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
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Beautiful well made boots
Beautiful well made boots. There aren’t many things like them on the market that are made with quality leather and really unique styling like free birds are. There are a lot of variables in the fit and appearance and these variables are the basis for my two critiques. The first is that they only keep a handful of reviews on the website for each style of boot. This makes it a little harder to get a good read on how the boots fit (narrow toe, rigid shaft, high arch etc). While they do offer free returns, if the boots are on sale past a certain percentage they are final sale. Because I can’t trust for a consistent fit I will never buy shoes from the clearance sale. (Even store credit would make this more palatable). Secondly the listings show boots that always appear more distressed and broke in than the boots that are sent. I’ve been really excited only to receive a boot that was significantly less distressed (and less unique) than what I was looking at online. Finally if you receive a pair that is fresh off the line they stink to high heaven from the polish. My last pair I had to air out for weeks before I could stand to wear them.
Great service
Great service. I ordered my boots, paid on line. I asked Freebird to deliver them quickly as my husband would receive them at his hotel in Washington. They communicated the delivery process and I received the boots in less than a week. Thank you for my gorgeous hand crafted boots and awsome experience.
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