FREEBIRD: Handcrafted Leather Boots Reviews 

83
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

These boots are so meticulously and exquisitely designed in how they look, I just can't fathom why the sizing is always so inaccurate and not addressed with the same care and detail. Sizing is usualy... See more

Rated 5 out of 5 stars

I Received my shoes and they were packaged perfectly and wow my shoes are absolutely gorgeous I have been wanting a pair of Freebird shoes for so long and when I finally got them they were everything... See more

Rated 1 out of 5 stars

2 times I have expressed my concerns with my purchases. The Randi left black marks on my ankles and my black slides were slippery and uncomfortable. Freebird has stalled by asking tons of questions wh... See more

Company replied

Rated 5 out of 5 stars

Love my Freebirds! I have at least 25 pair! I lost track! Any issues and customer service has been awesome! Easy exchanges. If they are sale some might be non refundable and it is STATED. Also there a... See more

Company details

  1. Shoe shop
  2. Clothing Shop

Written by the company

Freebird makes handcrafted leather boots. We are under new ownership as of December 2025. We are not a shaving company!


Contact info

3.1

Average

TrustScore 3 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(83)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Beautiful well made boots

Beautiful well made boots. There aren’t many things like them on the market that are made with quality leather and really unique styling like free birds are. There are a lot of variables in the fit and appearance and these variables are the basis for my two critiques. The first is that they only keep a handful of reviews on the website for each style of boot. This makes it a little harder to get a good read on how the boots fit (narrow toe, rigid shaft, high arch etc). While they do offer free returns, if the boots are on sale past a certain percentage they are final sale. Because I can’t trust for a consistent fit I will never buy shoes from the clearance sale. (Even store credit would make this more palatable). Secondly the listings show boots that always appear more distressed and broke in than the boots that are sent. I’ve been really excited only to receive a boot that was significantly less distressed (and less unique) than what I was looking at online. Finally if you receive a pair that is fresh off the line they stink to high heaven from the polish. My last pair I had to air out for weeks before I could stand to wear them.

13 January 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I ordered my boots, paid on line. I asked Freebird to deliver them quickly as my husband would receive them at his hotel in Washington. They communicated the delivery process and I received the boots in less than a week. Thank you for my gorgeous hand crafted boots and awsome experience.

26 March 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look