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Rated 1 out of 5 stars

makes me re register every time 6+ times now. Now i just get error trying to register, no matter what I try. Beyond useless website

Company replied

Rated 2 out of 5 stars

Does anyone ever reply to the ads or turn up when collecting? There are registered charities who upcycle & collect in most boroughs. Got to be better than sitting around waiting for endless n... See more

Company replied

Rated 1 out of 5 stars

Good idea ruined by time wasters Posted all my white goods as moving to place with fitted goods received a message at 3am saying I'll have it if you deliver. Things went downhill from there people wer... See more

Rated 3 out of 5 stars

Absolutely perplexed by so many "timewasting" reviews on here. Only because I've tried several times to get Offers from freecyclers - I've sent messages online as well as email - but I never seem to... See more

Company details

  1. Association or organisation

Information provided by various external sources

A nonprofit and globally local re-gifting and re-use network, each group is moderated by a local volunteer who keeps things flowing along. It's like a cyber curbside, or a family-friendly and scam-free Craigslist for free stuff, keeping good stuff out of landfills to the tune of 32,000 items a day in over 5,000 local groups. Find your local group on Freecycle.org and let the re-use and de-cluttering begin!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

249 reviews

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Replied to 58% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I will never use Freecycle again

I will never use Freecycle again. I tried 5 different people to give things to and got blown off by 4 out of the five. I put stuff on my porch & wait all day long & they don’t show or let me know or even respond. And, by the time I find out I’m dealing with another loser, of course, they have my address. I can’t even tell them what a loser they are because they have my address & I don’t even know who they are. I would never subject myself to this again. I will throw everything in the trash from now on. It’s not worth the hassle & annoyance. This sounded like a great idea but it does not work.

14 October 2019
Unprompted review
Freecycle logo

Reply from Freecycle

Well, that sucks. What I do is ask for their phone number to get them directions to my house. That way, if they don't show, they know I'll call and they'll feel bad about it. No number sharing, no exchange. It's worked well for me. Sincerely, Deron PS: also working on a rating system for our site re-do in the near future.

Rated 1 out of 5 stars

Ssssoooooo frustrating

Ssssoooooo frustrating
I totally love the concept but there is a new message service with people writing the same thing over and over and I keep getting emails even though I have asked for them to stop
I will never sign up again
Once I get them stopped

8 September 2019
Unprompted review
Freecycle logo

Reply from Freecycle

I'm sorry to hear that. If you still need help please write our volunteer support team at help at Freecycle.org. Best, Deron

Rated 5 out of 5 stars

Good idea to get rid of items that…

Good idea to get rid of items that still have life in them

15 August 2019
Unprompted review
Freecycle logo

Reply from Freecycle

Thanks for your review, Michael. Look for a site re-do coming out by year's end that will also enable gifting *and* lending of items in your own personal Friends Circle -- a more trusted option, for example, for, say, lending tools, or books, etc with your friends. Stay tuned. :-)

Rated 1 out of 5 stars

I gave up trying to register

Trying to sign up for Freecycle would be funny if it was not so irritating. Every time I found a username it said was available the system decided it was already taken after I had completed the rest of the form. Then it said my e mail was already registered. I wish I was so lucky. Then when I got through this I kept failing the Captcha. Eventually I gave up.

5 August 2019
Unprompted review
Freecycle logo

Reply from Freecycle

If your email is already being used for a Freecycle account, it most likely means you signed up, perhaps years ago, for an account. All you need to do is to log in, rather than to sign up, with that account. You may do this here using only your email address as your log in ID:

https://my.freecycle.org/

If you no longer know what your password is, you may change it here:

https://www.freecycle.org/login/forgotten_password

Thanks for the input.

Deron

Rated 3 out of 5 stars

I've been on Freecycle for many years…

I've been on Freecycle for many years and had success giving away many items. It's not perfect, but it's pretty good. I'll share some tips that I've learned along the way.

1. Always do a "porch pickup", meaning that you leave it outside somewhere and they come and take it. Obviously, this won't work for everything but you can do this for most items and and it saves you from waiting around for people.

2. Even with porch pickups, ask for an approximate time that they will come. If they don't show up, move on to the next person who requested the item.

3. Freecycle will send emails to you with their name in both the subject line and in the sender field. Set up a rule in your mailbox to collect all of those emails in one folder. This makes it much easier to keep track of your requests.

4. Feel free to deal harshly with anyone who acts inappropriately. For example, someone who rings your bell instead of just picking up their item because they saw other things on your property that they want. Nothing wrong with saying "If I was giving it away, I would have posted it. Have a nice day." You don't have to be nice to rude people.

There is one thing that I haven't figured out how to deal with, though. When giving away multiple items, every now and then someone will take everything that I've left out, instead of just what was intended for them. The only time I was able to prevent this was when they rang the bell and asked for help putting everything in their van. I knew that I hadn't given "everything" to any one person and I told them to leave immediately. They did.

No matter how many precautions you take, you will still run into people like this from time to time but I think by taking the steps that I've listed above, I've managed to reduce the aggravation greatly.

22 July 2019
Unprompted review
Freecycle logo

Reply from Freecycle

Thanks for your review, Susan. One other thing that I do is that when I pick a recipient, I request their phone number to get them directions to my house. By calling or texting it becomes a bit more personal and they are more likely to show up on time etc as they know you'll call if they don't, or that you *could* call, etc. Look for a website update in the autumn. Will enable replies directly on site too which is nice. Sincerely, Deron

Rated 3 out of 5 stars

Resellers Are the Worst

I have given away many excellent items on Freecycle and have had many grateful people receive them. What concerns me are the resellers. When I was new to Freecycle I gave a ceiling fan, a beautiful desk, and a nearly new bed to the same couple on three separate occasions. Now, every time I post they respond. I suspect they are resellers and that is not what Freecycle should be about.

6 May 2019
Unprompted review
Freecycle logo

Reply from Freecycle

Thanks for your review! Glad you have had some successful hand-offs. I find there is a certain "aha" moment when someone is thanking you at your door for something one was perhaps considering throwing away anyway... where one realizes how good it can feel to gift things. But, yes, if you do suspect someone is reselling items that you would rather they not resell, then it's probably best to pick someone else as the recipient. If they are doing so and not announcing this intent in advance, that is indeed breaking the rules. We don't forbid resale outright as it still keeps stuff out of the landfill/tip, but folks need to be upfront about it if that is their intent. You can always let your local volunteer moderator know if you have concerns, by clicking on the "Contact Moderator" button at the top of your local group Freecycle.org page. Thanks again for caring enough to write a review. Best regards, Deron Beal

Rated 4 out of 5 stars

Freecycle is a great idea

Freecycle is a great idea. In practice, although you do occasionally find that someone doesn't turn up, it works, and recipients are mostly very grateful to have a free item. In my opinion, the personal inconveniences greatly outweigh the importance of reusing things rather than consigning them to the oblivion of the rubbish tip. Do persevere even if you encounter the occasional d*ckhead!

23 April 2019
Unprompted review
Freecycle logo

Reply from Freecycle

Thank you for your review. We also recommend asking for a replier's mobile number rather than doing all via email, etc. so that they know you'll be calling if they don't show up. There are over 5,000 local groups in over 110 countries and each is run by a local volunteer to keep out spammers and scammers. Good stuff! Thanks for keeping good stuff out of the landfill on Freecycle.org! Keep on keepin' on, Deron

Rated 1 out of 5 stars

You think you are helping people out…

You think you are helping people out who are less fortunate but they repay you by messing you about. Never turning up when they say they are and you are waiting around for hours for someone who is clearly never coming. I will never post on Freecycle again, I will just take good stuff to the tip.

12 April 2019
Unprompted review
Freecycle logo

Reply from Freecycle

That certainly is frustrating when someone is a no-show! What I do to avoid this is to arrange the details by phone. That way if they are late or do not show, they'll get a phone call from me. If I just arrange things via email, it's a bit too impersonal and easy to ignore if someone replies back asking where they are, etc. Also, our site relaunch will eventually have a rating potential later this summer. Thanks for your input! Deron Beal

Rated 5 out of 5 stars

I LOVE Freecycle!

I love Freecycle! I have been a member for years and have received so many wonderful items: A fish tank with all the equipment, a wonderful print of the spot where I was married, an antique office chair to refurbish. I have also been able to gift others with a truck load of used things instead of having them send to the landfill, including some ripped jeans that someone took for patching pants and making a quilt.

30 October 2018
Unprompted review
Freecycle logo

Reply from Freecycle

Hey, thanks for sharing! I've always enjoyed giving and getting things over the years as well. Generally, I just use Freecycle to clear out old stuff, but my first "get" many years back was a George Foreman grill. Turns out the couple lived just a few blocks away and I was able to walk over and got to meet new neighbors. Then, they offered me dozen eggs while I was there. What a treat! Instant meal, right there. ;-) Hey, just FYI, keep an eye out for a site re-do roughly in January which will also enable folks to set up their own personal circle of friends to gift things to (and to lend things to, but, shh, that's still secret...).

Rated 1 out of 5 stars

It was a mistake

I will never post again an announce on freecycle. People like to waste your time. And for what? Nothing, because you are giving away your items for free. And admin don't help you at all when you ask any information. Next time I'm gonna give my piece of furniture to a charity shop, that's for sure. At least I make a good action.

28 October 2018
Unprompted review
Freecycle logo

Reply from Freecycle

Thanks for sharing your experience with us. There are ways to avoid frustrations when gifting an item -- I advise requesting the individual's mobile number to arrange for a time and directions rather than doing so via email. This way, if the person is going to be late or is thinking about not coming, they'll call you back. If they don't, they know you have *their* number and will be calling them in a grumpy mood. It allows them to have some "skin in the game" and to have a more direct and personal relationship with the gifter. It's always worked for me. If you conduct the gifting entirely via email, then there is no personal connection or personal risk of them getting called by you. It doesn't tend to work as well this way. Finally, by all means, gifting to a local charity shop is a *great* option, just remember that Goodwill/Oxfam, etc generally have to throw away about 70% of all donations as they are unable to sell or make use of the items. Freecycle does fill that gap nicely for items that are still perfectly useful but may have no resale value.

Sorry your experience wasn't great. Thanks for having tried. Sincerely, Deron Beal

Rated 2 out of 5 stars

Many time wasters unfortunately

Like many others, my experience is with numerous wasters sadly because freecycle is a good idea in practice. It just seems to attract a number of people with no intention of doing what they say. Whether they're attention seeking, disorganised, want people's names, numbers or simply dishonest I'm not completely sure. Note that like ebay, when people want to hurry you or need you to phone them etc, you should be cautious. People don't return calls / emails / don't turn up / aren't who they claim to be etc. I would strongly advise doing anything else other than giving away things on Freecycle or similar. Phone genuine places like charity shops, refugee places, help centres, debt centres, YMCA, etc etc. Advertise in real groups with genuine potential or churches etc. As stated below by Freecycle themselves, don't give out mobile numbers or address unless necessary - ask why people want something. Even then, people have not responded or turned up. So I won't be using Freecycle any more and will delete my account.

22 October 2018
Unprompted review
Freecycle logo

Reply from Freecycle

Thanks for the input, Steffun. FYI: amount of donations which end up in the landfill at the local Salvation Army or Goodwill shop? About 70%. Amount that ends up in the landfill on Freecycle.org: somewhere around zero percent, but you have to put some skin in the game to exchange the item. Freecycle.org fills a critical niche between "no monetary value" and "trash." To get that potential treasure into new hands, I recommend you request the phone number of the potential recipient so that, if they don't show, they know they'll get a phone call from you. It isn't perfect but it's generally good enough to help in doing the right thing. Either way, good that you care enough to find new homes for your used stuff. Most people don't. Keep on keepin' on, Deron Beal PS: Look for a site relaunch by the new year / 2019 which will eventually include a modest rating system for how well the exchange went as well.

Rated 1 out of 5 stars

Freecycle Is Ineffective

Unfortunately, Freecycle is useless as a donor. More often than not, people who say they will get an item do not show up. They don't bother to call, text, or email. It is a waste of time. The moderators do not answer emails and don't seem to care rendering Freecycle ineffective and useless. This is New Mexico. Maybe somewhere else it works. I'm done with Freecycle.

1 October 2018
Unprompted review
Freecycle logo

Reply from Freecycle

Sorry to hear about the issues you've had. Each local group is run by a local volunteer. There are over 5,000 local groups and about 10,000 successful gift exchanges a day, *but* an occasional moderator may on occasion miss a pending post, etc. If you'd like, I can make sure the local volunteer is still out and about and able to reply to posts and requests from local members? As regards making a post, we always advise giving final directions via phone rather than email so that the replier knows you could call them back if they are a no-show. Keeps everyone honest. Website relaunch before the new year will also have the ability to rate members, for example, with a thumbs up, etc. Thanks for your input. - Deron Beal, Executive Director, The Freecycle Network

Rated 1 out of 5 stars

The San Jose, CA area freecycle sucks!

I'd give them a zero star if I could. The San Jose, CA area freecycle sucks! I tried opening an account. A week later I get a reject telling me that I can't use the word "freecycle" in my email address. Hello, an alias of ken+freecycle@...com is the best way to sort incoming email. Next it takes another week before they graciously approve my membership, but do they email me and tell me I'm approved? Hell NO. Now I've been trying to post things but everything is moderated. 3-5 days (or longer, still waiting) for a post to be moderated is NOT acceptable. THIS SUCKS!

25 August 2018
Unprompted review
Freecycle logo

Reply from Freecycle

Huh, that's too bad. Each group is run by a local volunteer. We'll let them know that they are incorrect about not allowing ken + freecycle@. We'll also check out the moderation level of the group. Thanks for the input. Deron Beal

Rated 3 out of 5 stars

Great concept in principle but not in practice

I, like many users, believe in the ethos of Freecycle. I also, unlike many users, understand and value the moderators role. I do take issue with the abuse of Freecycle by resellers. But that said, I tell myself that this is still preventing stuff going into Landfills. However I was compelled to post this as a warning. Blatant resellers collected an item from me after SIGNIFICANT messing about and unreasonable questions (my item was advertised for a specific car, yet they asked whether it would work for X, y, z, etc). They then messed us around in collection times. I had to stay on the line whilst they tried to fing us. Then they couldn't fit the item in as they had been 'collecting' and proceeded to unload and reload their vehicle on my drive (I work from home). They they talked incessantly about what people throw away, despite my obvious hints about needing to get back to work. Then they asked about anything else I might have. Then the worst bit, I saw their car pull up again 30 mins later and then drive off. I wish my dog hadn't been sleeping when they came, freaked me out. I took a photo in case of any repercussions. I will never use Freecycle again, the recycle centre at the tip for me from now on every time. Such a shame, it is such a brilliant concept but attracts greedy resellers and i now question wider motives. Sorry Freecycle.

13 July 2018
Unprompted review
Rated 4 out of 5 stars

Freecycle is great idea, users not so great

Freecycle is a wonderful idea and over the past few years have given away more than 20 very high quality items that we no longer needed. But EVERY time, and I mean every time, the people coming to collect items don't show up. Yesterday I had a woman email me and say that she could come any time this morning, whatever was convenient for me, so I said 11am. I told her where to come and waited at the gate for 45 minutes, but no sign of her. In the end I emailed her and she replied OMG, she had forgotten. Last time a man didn't come and no response from him, so I emailed and he replied that he'd had to work late (well, he might have let us know). He didn't come the next time we arranged, then said he'd had a bereavement.... and this is how it goes on. I tend to get responses from people within minutes of an item going on, saying they would like it and is it still available, but then I have to go through four or five other people before someone actually comes about a week later. Can't believe this happens every time, but it has so far. I think, because an item is free, they feel it really doesn't matter whether they come for it or not. Yet often we have rearranged our working times so that we're in; we've had dinner early and then sat waiting. Missed TV programmes because people were coming during the evening and then didn't show. So many frustrating hours wasted. Hence my feeling that Freecycle as an organisation is good, the users can be inconsiderate.

1 July 2018
Unprompted review
Rated 4 out of 5 stars

Great idea. Shame about the users.

Everybody seems to be confusing freecycle with the people who use it. The principle of the site is great and seems to work well. Every time I’ve published items they’ve gone within minutes or days. The problem is the ungrateful or rude people who often use it. The amount of people who request goods with a simply ‘I’ll have it’ is just sad. That said you need to appreciate it is easier than selling items and arranging postage. It would be nice though for users to be a little more considerate of other peoples time and possessions.

19 June 2018
Unprompted review
Freecycle logo

Reply from Freecycle

Thanks for your review. Yes, when I post an item, I tend to ignore those replying with "I'll have/take it." I reply to those who bother to express why they might want the item, i.e. "My daughter is getting her own flat.. " etc. Another tip: instead of giving your mobile number or address directly to a replier, ask them for their phone number. They'll feel more committed and will know if they don't show, you might call and ask what happened. Makes it a bit more personal and real that way. Works well for me. Sincerely, Deron Beal, Exec. Dir. PS: Look for a site re-launch latest this fall. Good stuff awaits... :-)

Rated 2 out of 5 stars

Great idea to give and receive unwanted…

Great idea to give and receive unwanted effects.

Lately, there are worrying 'redirect' pop-up ads to suspicious 'Congratulations you have won' blah blah! sites, via mobile/ios Safari or Chrome (McAfee Chrome browser warning!!)

Doesn't happen on other websites

26 May 2018
Unprompted review
Freecycle logo

Reply from Freecycle

Our site doesn't have pop-up ads. Generally this means your browser has been infected. Sorry to bear the bad news. It's annoying but you'll get it fixed. It doesn't related to our site. You'll find it doing other sites eventually too.

Rated 2 out of 5 stars

Great idea, but has problems

I just learned about this site not too long ago. As someone concerned about our “throwaway” society and environmentally conscious, I think it’s a great idea. So far I’ve only responded to one offer (twice, over about 5 days time, I may add) and just asked if I could be informed whether it was still available. I have YET to receive any kind of an answer. I noticed today the posting was finally gone. It’s put a bad taste in my mouth and I doubt I’ll even try anymore. All you have to do is hit “reply” on the email, it only takes seconds. Extremely inconsiderate and not really worth the hassle.

20 May 2018
Unprompted review
Freecycle logo

Reply from Freecycle

Singra,

Thanks for your review. Yes, Freecycle.org enables people to give items away rather than to throw them away, as a nonprofit, run by local volunteers on a globally local basis. Individual members posting items to be gifted locally will get numerous responses and most are unable to respond to all people expressing interest. Main thing is that they are finding a new home for a used item which may no longer have monetary value as quickly and as easily as possible. If this has happened, it's a good thing. Typically it is quite quick and easy so we try not to make it more complicated by requiring replies to all those respondents. Thanks for caring enough to provide your input. :-) PS: look for a new site roll-out by autumn.

Deron Beal
Executive Director
The Freecycle Network

Rated 4 out of 5 stars

I have used Freecycle for years

I have used Freecycle for years. Had some good stuff, and given away a lot too. I do wish there was a way to block those that don't show up when arranged, and the app is slow to load on android.
I used to operate a Freecycle group myself, but found it virtually impossible to get help when I went on holiday.
However, truth be told, this is a site for free stuff. If you aren't successful, you've lost nothing.

9 May 2018
Unprompted review
Rated 1 out of 5 stars

Have to jump too many damn hoops just…

Have to jump too many damn hoops just to sign up. Nothing good really offered. Craigslist is the preferred way to go.

15 March 2018
Unprompted review
Freecycle logo

Reply from Freecycle

Thanks for the input. Yes, we are a different animal. Craigslist is wide open in every way, both good and bad. What we do is ask that you sign up and join a local group and we have local volunteers who keep out spammers and scammers as a result, and keep it family friendly. If you are looking for unfiltered, Craigslist is the way to go. After sign up with Freecycle.org, though, you'll find everything is free and clear and without icky stuff to weed through. We're more of a community recycling effort in each local community with folks who care enough to gift items which still have some useful life in them to others in the local community. We are about keeping good stuff out of landfills more than just getting more stuff. It's all good. Sincerely, Deron Beal, Executive Director.

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