Freedom Mobile Reviews 

Very bad experience
I suggest to all don't take plane or use freedom
The reason is that , i take mobile phone with freedom and also take freedom insurance for my mobile
I am paying my mobile insurance from last year to freedom, but now my mobile is not working good, so called the
Company, they always says somebody will call you , now it became more than an month nor I receive an update from company
So I recommend don't use or purchase plan of mobile phones with freedom

Dealing with this company is infuriating. First told me they had service in my area and the didn't have full coverage. It was spotty not getting calls. Then I changed providers and they charge me another month without any way to get my money back. They proceed to tell me I had to wait tell the next billing cycle to get a refund. This was unacceptable. I will never recommend this company.

Freedom internet ‘s customer service is the worst and somehow manages to worsen each year. Poorly managed and trained customer service staff , who are too lazy to help and continuously pass the customer to another rep. Will terminate my service with Freedom now.

Would have given them "0". Freedom starts out as a wonderful cell phone program until it's time to upgrade. Their plan and phone prices are brutal high. They'll try and rip you off down the ways, you wait and see!! And they're rude on top of that!

I had bad experience with freedom mobile, after I signed a contract with Freedome mobile and paied for my new line, the next bill was extra not similar to the contract, i signed.
from my experience, you need to be careful before signing your contract and you need to be carefully follow up your bill for the next months because customer services is not convenient the call centre are overseas agents who are not confident to answer your inquires.

ABSOLUTELY DISGUSTING SERVICE!! 0 Stars ! One is too many !
No ownership of mistakes from provider!
Departments don’t communicate with each other! Different information from different call center representatives regarding the same damn account !!!
LEAVE ! RUN ! Better to overpay for stable, reputable companies such as Rogers and Bell than these clowns !!

Ali was informative and listened to what we wanted and provided best options, did all the setup and made us feel comfortable and confident with our purchases. Would highly recommend. Thanks June & John

After 15 years with them, they changed their system and as a result canceled my service on my birthday. Even though it was their coverage problem, they still double charged and over charged me on my last bill. I deleted my visa from their auto payment system and they still went ahead and over charged me for the last month. Now I have credit pending in the mail and you can avoid this b.s.

I was charged roaming data fees every day while traveling outside Canada, even though Data Roaming was turned OFF on my phone the entire time. My phone also shows 0 B of roaming data used.
When I contacted customer service, I was told that "Turning off data roaming will not stop the charges, it just affects the network." This statement is misleading. I was also told that I needed to put my phone in Airplane Mode to avoid charges.
I have traveled outside Canada many times before and have never had to use Airplane Mode to avoid roaming data charges. Turning off Data Roaming should prevent the use of roaming data.
I still have not received a clear explanation of how I was charged for roaming data when Data Roaming was disabled and my device shows 0 B of roaming data usage. The daily charges may seem small ($0.60–$0.75 per day), but they add up and the lack of explanation is frustrating.

I have been a customer of Freedom since their inception in Canada. Currently, their customer service is based in the Middle East, and the representatives there are quite rude and disrespectful towards customers. It feels like a complete waste of time.

Don't know what they are doing I placed an order for a phone and I got an order confirmation with no information or details of what's going on. I thought I provided a login details for getting in and getting information. I found out that wasn't the case. I just spent 30 minutes with customer care and they don't really understand what's going on. Not sure I'm going to continue activating the phone because it's probably one of the worst business I've ever seen

This company is very bad in service, make problems for them customers, increase payments for ghen services, but befor telling - we promise it s will be frozen and never goes up.
Several times make double charge for same service, and after what no make refunds. I recommend anybody not use this company , if you want save your money and healf.

I had a great customer service experience with Freedom Mobile. The representative who assisted me was professional, patient, and genuinely cared about resolving my concern. They went above and beyond to help and made the entire process smooth and stress-free. Special thanks to”Maryam”for the outstanding support!”

Very disappointed at Freedom Mobile. Been with them for years. Went to upgrade our hardware and the deception began.
On the phone for over an hour and at the end was going over the Docusign contract. They said activation fee would be waved on both phones. $90 since doing it on line.
Noticed on the contract it was still charged. When asked about this the rep said it would be refunded $10/month for 9 months. Really!! Said they would phone back on June 12 th when fees will no longer be applied. Even the monthly charges were more than quoted. I said don’t bother and purchased phones directly from Apple.

A big thank you to Jayden at the Freedom Mobile store in the Lethbridge Mall, Alberta. My iPhone had become unusable. He took the time to investigate the problem and explain what was happening. He also provided the contact information I needed to pursue a solution.

Jayden was knowledgeable, courteous, and sincerely interested in helping. It's refreshing to encounter someone who combines technical expertise with excellent customer service. I truly appreciate his assistance and would highly recommend this store. Veronica Haitsma

I have been a customer from the time the company started around 18 yrs, and from past to three years, they started over billing me and they’re forcing me to cancel my plan and accept our like more expensive plan when I refuse to do so then they said that I’m going to give a refund of $150 and they didn’t do that then I cancelled the plan and I went to some other company and now they’re billing me. They said that you have an overdue billing of $90 and if you don’t pay it, I’m going to we are going to put you through collections. I just paid it off but it’s horrible company and there’s no loyalty at all. There’s no CEO there’s nobody to manage the company I tried and contacted so many people written so many emails no response I would never ever suggest even to my enemy to join freedom thanks bye

I upgraded to the $40 prepaid plan less than 10 days ago. I enrolled in Auto Pay and was advised that I would not need to manually top up the account. My service was suspended for 1 day because the account balance was insufficient and there was no data service days after that even when i already topped up my balance, which was not what I understood would happen. Because of this experience, I requested a refund or billing adjustment for the recent plan charge and switch the provider. Since I honestly dont receive the service I paid for and the new phone plan i signed up for is still in cooling-off period. But after hour-long conversations with different agents and supervisors, Freedom still refuses to refund me. I feel like being scammed!

Absolutely terrible signal, cant use my phone in Delta almost anywhere. Avoid them at all cost, end of the month we going with Chatr that is on the Rogers network which we were with before and no issues. I cant believe how terrible freedom is, many times you driving and suddenly it says emergency call only and then when it does work you cant make a call. I have to literally stand in one spot and not move when you connect. I am now using messenger or WhatsApp to make calls cause you cant get a good signal. Terrible, shouldn't be allowed to sell service with it this bad.

March 2026: Had a prepaid for twelve months plan, had my own phone. In Surrey - just outside Vancouver - the service was almost none existent. Spent five days going to the retail store for problem solving and tried cancelling after five days. Two hours of c/s, tech, c/s. The last customer service should have worked as a hard core collector; loud, abusive and (in my mind) severe psychological problems. Said, not giving back money (although in contract) and is cancelling service. Didn't cancel service but might as well have. Service is so bad I can only use phone or data very intermittently.
Note: was going to take them to small claims mediation who wanted $75 to start claim. Six to 8 months to even LOOK at claim. I assume another 6-12 months before at mediation.

If I could give their service a zero I would. Not only does the service not work, but the customer service to deal with this is horrible.