Freedom Mobile Reviews 

I would give this a zero if I could. Worst service, slow speed, zero technical support. We have been a customer for 5 months, in the last 3 days I've called 4 times, I've spent a total of over 5 hours on hold or trying to trouble shoot. DOING THEIR JOB. They refuse to send a technician unless I test the speed with a lap top. I told them I don't own one they said borrow one, without that we cannot do anything. DO NOT WASTE YOUR TIME WITH THIS COMPANY

I signed up in store, the service was good, but after three months I have a charge of $273.00 on my visa. Hours spent trying to resolve the issue. Result was to clam a fraudulent transaction and have visa sort it out. All of my information was taken and kept in the store. The transaction was billed to a Freedom account number, so I can only believe an employee used my information

Don't die if you have Freedom Mobile. Went to cancel my wife's phone as she passed away. Had to pay out her contract & then give back phone. They not only wanted their pound of flesh, they literally stomped on me when I was down. And they don't make it easy. They have you email the back office. Tell you to return the phone to a retail store with a case number. Store clerks can't take your case number.

customers assist is useless

I would like to compliment Ali, the young man who served us. He was polite, knowledgeable, and very helpful explaining our two new purchases of Samsung phones. Highly recommended. We will continue going there because if him and the excellent service.

If I could give a negative rating, I would. I whole heartedly believe this is the worst customer service I have received in my life. 5 times I tried booking an appointment to get my internet hooked up and no one showed up. On hold for hours, continuously get transfered to different department. Im happily paying more somewhere else not to deal with this company. Also canceling my phone plan with them out of spite. The worst.

It's unbelievable what this company has come to. They just hired a bunch of Students and TFW's who have no intention of helping customers, lie to customers, don't answer the phone, and don't do their jobs. The customer service does not answer the phone; they literally have no one working there! It's just a waste of your battery, time and money. Your only option is to use their stupid WhatsApp or iMessage chat, which is useless because they take hours to answer anyway, and they don't treat you properly or resolve your issue; it's much different than having to answer someone on the phone. Freedom Mobile is going to die at this rate, after over 5 years this year, I will be becoming a client elsewhere. Absolutely deplorable how they've ruined the company all around. In malls, via customer support, in every way possible. The trade-off used to be service issues for customer support, good discounts, and loyalty. Now just take your business elsewhere. The rates are all similar.

The worst company will not recommend for anyone, god forbid if you dare to make 10 min international call they charge $2 per minute.. consumer service is bad you wait forever no matter what time of the day is.. etc steer clear from Freedom mobile!!!

I have been with Freedom for over 10 years and have always had excellent service,with mobile and customer service.A week ago I upgraded my phone and received outstanding service from an employee,Coco,at Metrotown Freedom.Service like this will always keep me at Freedom.Of course great plans and prices as well.
Allan D.

The worst customer service I have ever received. Hours on hold between December 15 and January 15 2026. They never did answer phone or indicate how long the estimated wait would be. Their online service was just as bad. After connecting to their stupid AI chat I was asked to wait while they connected me to an agent - 2 hours and 47 mins later the agent was connected. So they don’t answer phone and the AI is completely useless. For two months I paid for service which I didn’t receive due to tech problem at their end. They suck. STAY AWAY

this store is ok, but don’t go there is you have trouble with your phone.. I gave 1 star because the agent I spoke with had no idea which location would be able to help me.. I needed a service and repair location and when I got home I easily found one.

Bad in 2025 and 2026 +
Changed my plan without consent or notice over $5 bucks! Cancelled when they wouldnt fix it. Complaining to CRTC

Freedom is just worst, their customer service is like useless, not cooperate with customer, I was asking same thing for 1& half hour and they just wasting my time, they cancelled my order and even didn’t inform me for that, worst customer service.

We signed up and had issues from the start. When we were in talks with the troubleshooting team, they never got back to us. when we called to get a refund and switch back to our old carrier, they said we were past our 2 weeks for a refund. Never knew this rule when we signed up. we waiting for more than 2 weeks for the tech support to get back to us which they never did. There is no place to take it further than whoever you call. Shit cell service and customer service, Wish I read the reviews before we switched.

I wanted to get a service with internet calling switching from public mobile. the Sim card arrived with no pin no email attachment with the required information the links to resend the pin do not work

All support links lead to rogers and Shaw yet when you speak with the agent as soon as you tell them freedom redirected you or full on transferred you there they just end the session or hang up
After near a month of trying they sent an email saying after a month it expires they ripped me off for the cost of the sim

The service is absolutely garbage. Switched from bell because they say that 5g nationwide not. Customer service is nowhere to be found. I guess you have to figure things out on your own. I would not recommend Freedom mobile to anyone. I would not have even given them 1 star. But you can’t leave a review without it

I signed up for a phone plan on Dec 26, now two weeks later and it's still not working. For the past 4 days I've tried to get a hold of phone support, each time for over two hours of wait time, my home phone battery ran out.. Then went online for online Apple Chat Freedom support, I've been on hold for 5 hours. I finally got a hold of someone and mid conversation he dropped the chat. Oh but their billing is swift and on time. I got billed already without the actual service working. If I could give this company zero star I would

Very hard to connect with customer service. They put you on hold for longer time until you get tired of waiting and cancel without your needs are met.Very poor service. Not even qualify for a star.
Jan 7th 2:30 PM to 3:48PM. Waited too long still not able to connect. Someone is s not doing their job.

I had the worst experience trying to set up Freedom Mobile Internet services. Extremely frustrated with their company considering I have been a mobile customer for over 10 years. I felt I could NOT trust them with my home internet - Nope. I was disconnected, twice, lied to about set up dates and then when asked for a credit of $15 for a 6 month period 6 (they couldn't do that) BULLSHIT. I am going back to Tek Savvy. Where the agents hear what I am asking for an provide a solution

They really need to up their game.