Yet again service outage - really not good enough for businesses dependent on online sales, and again no emails. This is now twice within 6 months and would indicate Freeolamail is not a reliable prov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Freeola is a UK internet service provider offering high-quality, low-cost internet services. Whether you're a business, club or family, setting up your website and email for everybody is easy. It costs just a few pounds each month with Freeola’s fast, reliable, unlimited services. We even include free email and unlimited web-site options with some of our products or broadband packages. In addition to web hosting and email on all of your devices, Freeola offers an easy-to-use website builder complete with unlimited hosting, a set of top-class internet security products and a worldwide webmail platform. Plus, don't miss our broadband connections without commitment, superfast broadband with unlimited data, and cheap domain names from GetDotted.com (part of Freeola).
United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have been with Freeola from their very beginnings.
From buying a number of domain names and running a few websites.
Customer service has been superb, and patient when dealing with computer luddites like me!
Used them for 20 years. Great service and fair pricing.
30+ years with Freeola
They are excellent suppliers giving 110% service
Why look to move when you are with the best
After upgrading my broadband I was not getting the connection rate that I expected. The very helpful assistant at FreeOla talked me through the necessary steps, and arranged for an Engineer to check my line.
A couple of days later and I had an engineer fit a new master socket, free of charge of course, and now I'm getting the rate I'm paying for.
Customer Support from FreeOla has always been superlative on the few occasions I have needed it over the last 20 years. Bravo.
The service is very reasonably priced and there's always someone available to help if you have a problem.
I have been a Freeola customer for over 20 years and throughout had always a positive experience. Fast, reliable broadband and a really good offer for domain names and hosting. Support staff are very knowledgeable and friendly. Highly recommended!
I have been with Freeeol a for 15 years. Using their broadband and Domain hosting facilities.
They provide me with a reliable service and, if there is a problem, REAL people I can talk to on the phone.
The service and the excellent Customer service is what keeps me with Freeola.
Been using Freeola for almost 24 years and can't recommend them highly enough !! Well done guys.
I've been associated with for a good ten years
I started by using their FREE email addresses. Then when I needed a domain name, it was obvious that I would use FREEOLA as they have supported me, whenever, I believed I had a problem. AW
Been with Freeola for over 20 years, always been a top example of good service, never had any problems.
I've been with Freeola for years with my domain services. Their platform is really simple and accessible and they have excellent customer service, always responsive and helpful. I wouldn't go anywhere else.
Very good customer service. 99% plus up time. Good prices for the services.
I have been with Freeola for more that twenty years and had had good service, good value and a reliable and friendly service.
I have always found Freeola incredibly helpful and responsive. I’ve been with them for many years and not had many reasons to have to contact them for help as it’s always been smooth running. Would definitely recommend them
I've been with them for many years, with internet privision and two web sites. Cost and reliability always first class. Very seldom had needto contact them, but when I have they've always quikly given accurate and helpful answers in a friendly way.
Great Company Great service, always helpful with the Tech advice and reasonable prices and good range of product.
After absolutely shocking service from our last provider we decided to change to freeola, wow, what a difference, from explaining the process of moving and checking up on us every step of the way .All the phone operators are knowledgeable, no being passed around from department to department, so happy with our service now.
Have been using Freeola services for over 20 years and am fully satisfied.
I have been with freeola for almost 20 years and I have found them to be fantastic. The service which includes web site hosting, email and broadband have always been super reliable and the really, really big thing is the customer service and technical back up, which I have used many times, is second to none they are incrediblt helpful.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.