I filed both Federal and State. Price and accuracy are great. I did my taxes in parallel w/ TurboTax and got the same numbers. So why just 3 stars? Because they don't support IL-2210, whic... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The software is cheaper but is super glitchey. I had income tax being paid in two states with a w-2 showing as such. What a nightmare. The "delux support" is not very delux . These people can only h... See more
Company replied
First time filing with them free in 2024. Paid customer in 2025. Blew me away with how smooth it was. However, a poorly worded question in 2024 caused a knock-on effect in 2025 where I had to file a f... See more
Company replied
Their website deleted a form after I entered it, unbeknownst to me. It affected my return amount significantly, so I needed to file a return. They would not waive the fee to file an amendment. So I en... See more
Company replied
Company details
Written by the company
100% Free Federal Tax Filing. Do it right. Do it free. E-file your tax return directly to the IRS. Prepare federal and state income taxes online.
Contact info
PO Box 51048, 84605-1048, Provo, United States
- support@support.freetaxusa.com
- www.freetaxusa.com
2.7
Poor
189 reviews
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Replied to 100% of negative reviews
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The filing was easy
The filing was easy. The only frustrating part is that for 2 years in a row I paid to have my taxes printed and mailed to me. I have not received them from either year. Trying to reach someone is virtually impossible. I’m disappointed in having to deal with this.
31 January 2026
Unprompted review
Reply from FreeTaxUSA
Hi! We're so glad you found our software easy to use. The printed copy will take about 3-4 weeks after the return has been finalized to be printed and mailed to you. If you have not received it after that time, our support agents would be happy to look into it.
We offer customer support free of charge through direct messages within your account and most customers will receive an answer within just a few hours. If you have not heard back from our support team, we would like to look into this more. We have sent you a request for more information.
UPDATE: Thank you for providing that information. We are sending you a response directly to your email.
System keeps declining credit or debit card
I started using Freetaxusa to file my taxes and some friends in 2023 and it was great, but in 2024 everything changed, The system keeps declining the credit card to pay tje state tax return fee for no reasons. Sometimes we use our debit cards and different credit cards but that doesn't work. It's a pain.
I think this is the last year we'll be using Freetaxusa. Waste of time and energy
21 February 2026
Unprompted review
Reply from FreeTaxUSA
I'm so sorry to hear you have been having payment issues! Please log into your account and ask our great customer support team for help looking into it. They should be able to find the issue for you and help get it corrected!
Such a Rip off...I wasn't able to file…
Such a Rip off...I wasn't able to file electronically after doing my return. I mailed a paper tax return but forgot to remove their bank. They charged me $40 total pit of my state return that was only $67.00. Good riddance to them. I won't use them again and I stopped advising people to use it
25 February 2026
Unprompted review
Reply from FreeTaxUSA
At FreeTaxUSA, the preparation and e-filing of your federal return is 100% free. We will not surprise you with an additional fee to prepare and file your federal return like some of our competitors have been known to do. If you wish to file your state return with us, we do charge a fee, but that fee is the lowest in the industry. This fee is the same regardless if the return is mailed or e-filed. We feel that we provide a great self-prepared tax return service at a very low price. There is no obligation to file the state return that is prepared or order any additional item or service.
If you choose to pay for any of our optional services with your refund, there is an additional fee for that service. On the other hand, if you pay for any of our services using a credit card, there are no additional fees.
Total Waste of Time !
*Return files submited to IRS with no data
- data entered did not transfer to the return form
*No opportunity to change bank account number
*No view of the completed from before submittal
*No signature required
*Selling Tired Support fees
22 February 2026
Unprompted review
Reply from FreeTaxUSA
Hi Mary Jane,
Thank you for taking time to provide feedback about your filing experience. Our software will prepare the forms and transmit them to the IRS based on the information entered in your account. As long as you click the Save button on each screen, any information that you have entered will be saved. In the 'Final Steps' menu, you'll be given the opportunity to review your returns prior to submission. Additionally, if you are due a refund, the software will guide you to a screen to add/update banking information for direct deposit prior to submitting your return.
We have several products and services available that are completely optional in order to meet the needs of our customers, including service upgrades. There is never any obligation to purchase the additional products and services that are available, however, and you may always reach out to our support team free of charge.
If you purchased something that doesn’t meet your expectations, we’d be happy to make it right. Please sign in to your account and click the “Support” link. We'd be happy to answer any questions you have about your return.
Way better than turbo tax
If something happens and I don’t get my return, I’ll change this rating. But that was a lot easier than TurboTax and a whole hell of a lot cheaper. I don’t have a complicated return, I shouldn’t pay what I’ve been paying the last couple years.
21 February 2026
Unprompted review
Reply from FreeTaxUSA
Hi Robert! I’m thrilled you discovered our software. We’re committed to offering the highest quality tools at the best possible price, and it means a lot to have you with us. I hope we continue to earn your trust year after year!
Great experience
I've been using FreeTaxUSA ever since I needed to file my taxes, so 4 years now. It's always been a great experience. I've had to contact support twice total to clarify what the software was asking, and both times they clearly answered all of my questions within a day. Even when you don't qualify for free state returns, it is an excellent value.
21 February 2026
Unprompted review
Reply from FreeTaxUSA
Hi Adam, thank you so much for taking time to leave a review. We are so happy to hear you have been pleased with the process of filing your returns with FreeTaxUSA. We look forward to assisting you with your filing needs in the future.
It has worked excellently for me for…
It has worked excellently for me for many years. I really enjoy how easy it is every time, and how much less stressful it feels having the little ? symbols to explain things. Thank you for just working for most of the years I have use it.
19 February 2026
Unprompted review
Reply from FreeTaxUSA
Hi Noah, thank you so much for taking time to leave a review. We are so happy to hear you have been pleased with the process of filing your returns with FreeTaxUSA. We look forward to assisting you with your filing needs in the future.
Good Software, bad support.
First time filing with them free in 2024. Paid customer in 2025. Blew me away with how smooth it was. However, a poorly worded question in 2024 caused a knock-on effect in 2025 where I had to file a federal and two state return amendments for 2024 before filing 2025. Then I had to pay $17.00 for the 2024 amendment, and spent $8.00 on support which wasn't very helpful. Asked for waiver/refund of the $17.00 and it was comical how they dodged the question.
16 February 2026
Unprompted review
Reply from FreeTaxUSA
Thank you for your feedback. Our software a self-prepared product and is configured to provide you with the best return possible according to the IRS rules and the information entered.
Our customer support agents are always happy to assist you free of charge via email should you have any questions or need clarification about a section of the software to help you make your own decision when filing. We understand that you know all aspects of your situation better than anyone. With that in mind, you are generally the best one to make the final decisions regarding how tax laws may apply to you.
Beware there are sites that do both federal and state for free
I wish I would have known there are Free sites to do state taxes. My refund is not a lot of money and free tax USA charged me $41 to do my state taxes 15.99 for the state taxes and another 24.98 to take the 15.99 out of my return. Last year I use them especially like I said there are Free sites for state and federal. Just wanted to warn others keep your refund and don't give a portion of it to this site . When I asked for a refund of charges their customer service did not give a damn about giving me one . I do Google reviews as a means to warn people of my mistake so they don't make the same one . I'm 62 and don't bring in a lot of money so $41 is a lot for me .
15 February 2026
Unprompted review
Reply from FreeTaxUSA
Hello Bill,
As advertised on our home page at www.FreeTaxUSA.com, the federal return is $0. On our website, the preparation and e-filing of your federal return is always 100% free. We never charge any fee to e-file any return.
We do charge a small, flat fee to prepare your state return, but each return includes all supported forms; we will never charge more if your return is more complicated. There is no obligation to file your state return, however, and you are always welcome to try it before paying to see if it works for you.
Should you not want to pay using your credit card, there is an option to pay using your refund, which does include an additional fee that is disclosed immediately should you choose that option. There are no fees to pay via credit card.
You can see more about our pricing at this link:
https://www.freetaxusa.com/pricing/
We feel that our direct pricing for optional upgrades, ease of use, and access to customer support make our product the best value in the industry.
They provide wrong tax info
Ive used this site to do my taxes for years now,this year i opted for pro support to ask a few questions about the new OT tax rules.
Do not waste your money. They provided blatantly incorrect tax information and cited the irs website as the source saying OT rule didnt take affect and there was mo way for me to file or anywhere for that information to be broken out. I asked why the irs website has the same calculation break down as their site and why it was forcing me to enter info into a box. Next message was a supervisor telling me the OT rule was valid and it does have to be filed. Then 2 days or run around asking the same 3 questions and getting a new person every single response just giving the same link to the break down. I had it reviewed before submitting twice during the chat session. Once clarification had been provided on the figure i asked for it to be reviewed once more. Someone DIFFERENT responded and told me they only check them at step 2 of finalizing. No one can even scroll up and look at the chat history. They know NOTHING, and its mot worth the $80+ for 'pro' support. I don't think these people are even certified
12 February 2026
Unprompted review
Reply from FreeTaxUSA
Hello Katie,
I am so sorry you had such a rough experience with our Pro support. This is not the typical experience and it should not have been yours either. I would like to take this to a manager to see what we can do to make things right for you. I will select to request some information from you. Please provide your email so we can make sure to get the the attention it needs.
UPDATE: Thank you for providing that information. We are sending you a response directly to your email.
Super fast, super easy
I’ve used FreeTaxUSA for two years now after getting fed up with H&R Block - won’t get into that. But I love this site. Super easy and quick
14 February 2026
Unprompted review
Reply from FreeTaxUSA
Taylor,
I'm so glad that you found us! We appreciate your loyalty and hope to continue to provide you with a great tax filing experience for many years to come.
Complete satisfaction
I have been using FreeTaxUSA for a few years now and each year it was a 5 star experience.
14 February 2026
Unprompted review
Reply from FreeTaxUSA
Hey Carlos,
I am so happy you have had a great experience with our software! We are grateful to you for returning each year and entrusting us to file your returns.
I efiled my federal and state taxes on…
I efiled my federal and state taxes on 1/25/26 and TaxFreeUSA owned by Tax Hawk stated my taxes were accepted by the IRS and the State of Colorado on 1/26/26. I have contacted them for a refund because as of today, 2/11/26, they still do not have my taxes. TaxFreeUSA informed me it would take weeks and if I wanted any further information, I would have to pay to upgrade my account. I can file my taxes directly on the State of Colorado website and they would have them now, but you are not allowed to file twice. Last year they blamed a delay on a tabor refund. Two years of issues with state taxes. I spoke with the tax division and they said TaxFreeUSA is giving me false information. I want my $15.99 that I paid for the State taxes refunded and have filed a BBB complaint.
11 February 2026
Unprompted review
Reply from FreeTaxUSA
Hi Marsha! We're sorry to hear you're not satisfied with your filing experience. We understand waiting on your refund can be frustrating. Colorado's website states that most refunds are received in 3-5 weeks after e-filing, which would mean you can expect your refund around 2/16 - 3/2 (for returns accepted 1/26).
https://tax.colorado.gov/refund
Our customer support agents are happy to help you free of charge via email and you may reach them any time by selecting the support option in your account. They can help you confirm that your returns were accepted and are being processed.
If you feel you're not getting adequate assistance with our support team, we'd be glad to assist you further. I've sent a request for your information if you need additional help. Please be sure to include your email address when responding to the request so that we can look into this.
Thank you for your email. We have sent you an email response.
Not up to date with credits
They do not have all credits for 2025. Showed us owing alot of money. Went on another site entered exact same information and we are getting back a decent amount.
28 January 2026
Unprompted review
Reply from FreeTaxUSA
Hi Laura! We're sorry you were not satisfied with your filing this year. While we are still waiting on a few state tax agencies, we are completely up to date federally. There are a few states that we are waiting hear back from as they are late finalizing updates for the year. If there is a specific credit or adjustment you're expecting on your return but aren't seeing it, please don't hesitate to reach out to our customer support agents within your account. They'd be glad to review your return to provide additional details or instructions.
This was a great experience
This was a great experience. The application was easy to use and it pulls from my previous years to help fill in information.
Places like Turbotax makes you pay for access to your previous information or they will delete it and make you manually add everything in again.
7 February 2026
Unprompted review
Reply from FreeTaxUSA
Hey Mary! I'm so happy you have enjoyed our software! Thank you for coming back to us each year to prepare your taxes!
Fed rtrn free if $ low &you get no extras
Revised this on 3-5-2026
They do Federal return 100% free if income is low enough, they all (free tax software) have income limits. Free Tax USA sent me a msg stating ALL FED RETURNS E-file are free within in income limits
.
They FLASH a page about YOUR FED & STATE TAX RETURN ARE FREE Before you file final returns. But UDERSTANDABLY, do have charges for SOME things.
BUT NOT Obviously listed or shown in the tax Software. AT LEAST when i did my returns, not listed that i could find.
.
You should GO TO their website FIRST & READ WHAT THEY DO CHARGE MONEY FOR. B E F O R E YOU DO YOUR tax RETURN(s)
.
Look for things like:
E-file Vs USA mail for State OR Federal income levels
If you miss something & have to file an amended return
Also PROCESSING FEES I'm unsure if, how & when or how much those processing fees are charged.
The software is EASY TO USE. However my taxes are extremely simple.
.
I DO NOT KNOW IF THE FOLLOWING IS/IS NOT Supported, by this software:
AND I AM JUST AN AVERAGE PERSON, NOT An accountant or lawyer.
It appears to be complete. If your taxes are above the max $ limits, you may want to use it any way & pay for it.
.
Explore their website in detail for things you may need & make sure its supported, like: small business. Depreciation on rental property, recapturing depreciation, sales of depreciated equipment or inventory, that you sell, long term capital gains treatment, especially if your on Soc Sec, Soc Sec has some gotcha rules that can cost you a LOT, YOU NEED TO KNOW At least a year to yr & a half before you take Soc Sec some of the traps to tax you. alternative minimum taxes etc
Again I'm just an average person. If you need legal advice or tax advice go to a lawyer or CPA.
5 February 2026
Unprompted review
Reply from FreeTaxUSA
Hi there!
As advertised on our home page at www.FreeTaxUSA.com, the federal return is $0. On our website, the preparation and e-filing of your federal return is always 100% free. We never charge any fee to e-file any return.
We do charge a small, flat fee to prepare your state return, but each return includes all supported forms; we will never charge more if your return is more complicated. There is no obligation to file your state return, however, and you are always welcome to try it before paying to see if it works for you.
Should you not want to pay using your credit card, there is an option to pay using your refund, which does include an additional fee that is disclosed immediately should you choose that option.
You can see more about our pricing at this link:
https://www.freetaxusa.com/pricing/
We feel that our direct pricing for optional upgrades, ease of use, and access to customer support make our product the best value in the industry.
Website Glitches
Their website deleted a form after I entered it, unbeknownst to me. It affected my return amount significantly, so I needed to file a return. They would not waive the fee to file an amendment. So I ended up needing to pay $35 to file, which is not free despite their name. Very disappointed in their refusal to fix their mistake. I would have happily gone through the trouble of the amendment if they had just met me in the middle and covered the extra cost. I’ll go back to H&R next year. They’ve never messed up, the process is faster, and it ended up being the same price.
5 February 2026
Unprompted review
Reply from FreeTaxUSA
Hi Jordan!
I am very sorry you have had such a frustrating experience. I would like to look into this for you and see what has happened. I've sent you a request for information. Please be sure to reply with the email address on your FreeTaxUSA account with us so that we can research your issue further. We look forward to assisting you.
Great service, cheap and easy.
I've used FreeTaxUSA for several years now, as an alternative to TurboTax. I think I paid $15 to file my state taxes, nothing for federal. The website is very easy to use, walks me through the process, and I've always gotten my refund very easily. Very happy to support any company besides TurboTax that doesn't jack up the prices unnecessarily.
5 February 2025
Unprompted review
Reply from FreeTaxUSA
Hi Jo! Thank you very much for taking the time to leave a review. We are so happy to hear you have been pleased with the process of filing your returns with FreeTaxUSA. We look forward to assisting you with your filing needs in the future.
Terrible experience. I need my money back. Money never lends.
Hello, I have never received my 2023-2024 refund.
I filed tax using free tax USA, the payment never lends on my bank. I am seeing their routing & bank on my 1040. There was an option for me to file and pay later, I thought you guys would have deducted your fees and send me the rest. I haven’t received a cent so far. What should I do? Who should I contact?
3 April 2025
Unprompted review
Reply from FreeTaxUSA
Thank you for reaching out to us. When you select to pay our fee with your federal or state refund, you set up a temporary bank account with Civista Bank, a division of the Santa Barbara's TPG group. This bank account information is printed on your federal and state return and e-filed to the IRS and your state along with your direct deposit information.
The IRS and your state will deposit your refund into the temporary bank account (shown on the return), our fees will be extracted, and the remainder will be deposited into the direct deposit account you provided.
If you haven't yet received your refund, please first track your refund's release with the IRS and your state. You can find the IRS refund tracking tool here:
https://www.irs.gov/wheres-my-refund
Once your refund is released from the IRS and/or your state, it will be sent on to TPG to withdraw our fees and issue the refund. Once you see that the IRS or state tax agency has released your refund(s), you may check the status of your refund at this link:
https://taxpayer.sbtpg.com/login
The timing of your refund is in the hands of the IRS or state tax agency. They do not update us with refund delay information or details regarding to changes of your refund amount.
Should you have any questions about your FreeTaxUSA account, we have support agents that would be happy to assist you. Please select the support option shown at the top of your screen within your FreeTaxUSA account and you can reach out to them there.
My experience is terrible. Till these these days, I haven’t received my 2023, 2024 money
Hello, I have never received my 2024 refund.
I filed tax here, the payment never lends on my bank. I am seeing you guys bank on my 1040. There was an option for me to file and pay later, I thought you guys would deducted your fees and send me the rest. I haven’t received a cent so far. What should I do? Who should I contact?
3 April 2025
Unprompted review
Reply from FreeTaxUSA
Thank you for reaching out to us. When you select to pay our fee with your federal or state refund, you set up a temporary bank account with Civista Bank, a division of the Santa Barbara's TPG group. This bank account information is printed on your federal and state return and e-filed to the IRS and your state along with your direct deposit information.
The IRS and your state will deposit your refund into the temporary bank account (shown on the return), our fees will be extracted, and the remainder will be deposited into the direct deposit account you provided.
If you haven't yet received your refund, please first track your refund's release with the IRS and your state. You can find the IRS refund tracking tool here:
https://www.irs.gov/wheres-my-refund
Once your refund is released from the IRS and/or your state, it will be sent on to TPG to withdraw our fees and issue the refund. Once you see that the IRS or state tax agency has released your refund(s), you may check the status of your refund at this link:
https://taxpayer.sbtpg.com/login
The timing of your refund is in the hands of the IRS or state tax agency. They do not update us with refund delay information or details regarding to changes of your refund amount.
Should you have any questions about your FreeTaxUSA account, we have support agents that would be happy to assist you. Please select the support option shown at the top of your screen within your FreeTaxUSA account and you can reach out to them there.
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