Thank you for shipping to the USA for a reasonable cost. There is only one thing to suggest. Perhaps you can pack the bottles a little better? Some tape over the tops to keep them from popping open an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the products but shipping took almost three weeks which is a lot to me. I understand they come from overseas but it took so long I missed the beach trip where I could have used the hair protect... See more
Company replied
I was so excited to buy from French Beauty Hub but when I received my order it was missing one shampoo (the antipollution). Instead of treating me like a customer, I had to go through hoops to prove... See more
Company replied
I’m so glad this site is available as a resource to safely obtain true French toiletries. The site initially did not ship my order, but once I followed up, customer service responded quickly and got m... See more
Company replied
3.1
Average
889 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Easy ordering and delivery
20 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We're delighted to hear that both your ordering experience and delivery went smoothly. Your satisfaction is our priority. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Outrageous delivery time (one month!)
The product is as expected, but the delivery took nearly a month. A MONTH?!
I ordered a product with SPF to use during the summer, and the summer is now half over.
20 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry that your delivery took longer than expected. 😔 We completely understand your disappointment, especially for a product intended for summer use. However, we're pleased to hear that the product met your expectations. We are continuously working to improve our delivery times and hope to provide you with a much better experience on your next order.
The FrenchBeautyHub Team
Great products (if you're willing to wait a while)
Great products. Slow but reliable service. Worth the wait.
27 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you very much for your honest feedback! 😊 We're delighted that the quality of our products met your expectations. We know that delivery can sometimes take longer than expected, and we're continuously working to improve our shipping times. Thank you for your trust and patience. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
I’ve been trying to contact you by email
I’ve been trying to contact your company by email and have already sent photos documenting the issue, but I haven’t received any response. That’s why I’m reaching out here.
I’m simply requesting a refund for the three shampoos that were never shipped. Instead, I keep being asked if I’d like store credit and am being offered an extra $5. I have no interest in store credit, as I won’t be shopping with your company again. Please process a refund for the items that were not included in my order.
13 June 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry to hear about your experience. 😔 This is not the level of service we aim to provide. We would like to review your case again to understand what happened and find an appropriate solution. Please contact us by email with your order number so our team can handle your request as quickly as possible.
The FrenchBeautyHub Team
Extremely Disappointing Customer Service and Misleading Delivery Times
I placed my order over 20 days ago and selected the 2-day express delivery option. Unfortunately, my order is still showing as pending—it has not even been picked or shipped. After waiting patiently, I requested a refund, as I felt it was unreasonable to continue waiting for an order that had made no progress. The only response I received was that orders cannot be refunded once placed and that I would have to wait for the items to be delivered before returning them. This makes no sense when the order hasn't even been processed or dispatched. Since then, I have sent three follow-up emails over the past two weeks requesting to escalate my complaint to management , all of which have been completely ignored. I am now sending my fourth email in an attempt to get an update, with no confidence that anyone will respond. Misleading delivery expectations, and an unreasonable refund policy have resulted in a very poor customer experience. I feel like I have been robbed of £164.
This has been an incredibly frustrating experience. The advertised 2-day express delivery is misleading, and the lack of communication is unacceptable. I'm currently on holiday and should not have to spend my time chasing customer service for an order that hasn't even left the warehouse.
Based on my experience, I cannot recommend this company. Poor communication,
27 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for your experience and for the delay you have encountered. 😔 After checking, your parcel is currently in transit. Part of the delay is due to customs processing, which is handled by the relevant authorities and is unfortunately beyond our control. Please rest assured that we will follow up with the carrier to obtain an update on your shipment and will get back to you as soon as we receive new information. Thank you for your patience.
The FrenchBeautyHub Team
I order regularly & the products always…
I order regularly & the products always arrive promptly & I perfect condition!
Thank you
24 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted to hear that you appreciated our communication and support regarding the delivery delay. We always do our best to keep our customers informed and provide a transparent service. Don’t hesitate to follow us on Instagram and Facebook to discover our upcoming promotions and exclusive offers
The FrenchBeautyHub Team
Easy to order and received everything
26 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted to hear that your ordering experience was easy and that you received all your products. Your satisfaction means a lot to us. Don’t hesitate to follow us on Instagram and Facebook to discover our upcoming promotions and exclusive offers
The FrenchBeautyHub Team
Long delivery time
Long delivery time, but overall happy with my purchase
26 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re happy to hear that you’re satisfied with your purchase despite the longer-than-expected delivery time. We appreciate your comment and will continue working to improve our service. Don’t hesitate to follow us on Instagram and Facebook to discover our upcoming promotions and exclusive offers
The FrenchBeautyHub Team
Product legit, international shipping slow
I love the product. Its not available in North America, so I had to order from here.
The price was fair.
Shipping was slow, but that's just how it is.
Took about 5 days for the order to be packed and shipped.
Once that was done, I was given tracking numbers so I knew where my package was at.
Everything arrived intact.
It took about 3 weeks to receive my order, but that's to be expected.
I will order from here again.
20 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that you love your product and appreciated its authenticity, fair price, and the tracking information provided for your order. We understand that international deliveries can take a little longer, and we’re happy that your package arrived safely and intact. We look forward to serving you again for your next order! Don’t hesitate to follow us on Instagram and Facebook to discover our upcoming promotions and exclusive offers
The FrenchBeautyHub Team
Ease of ordering product
Ease of ordering product. Communication is good. Shipping was as expected. Product in good condition. Would recommend to a friend.
18 June 2026
Unprompted review
Reply from Frenchbeautyhub
Hello,
Thank you so much for your wonderful feedback 😊
We're delighted to hear that your experience met your expectations from ordering to delivery. It's great to know that you were satisfied with our communication, the condition of your product, and that you would recommend us.
Feel free to follow us on Facebook and Instagram for new arrivals and exclusive offers.
Was relieved to get update emails
Was relieved to get update emails, bc the last item I purchased from an international company got lost and zero updates!
22 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello,
Thank you very much for your kind feedback 😊
We're delighted to hear that our update emails gave you peace of mind throughout your order. We know how important it is to stay informed, especially after a previous disappointing experience. Thank you for your trust!
Feel free to follow us on Facebook and Instagram for new arrivals and exclusive offers.
This company is dishonest
This company is dishonest, and I will never order anything from them again. Their lie of omission regarding duty fees buried in section four of the terms of service causes customers to believe they are only paying the exorbitant shipping fee noted on the checkout page and NOT any other fees. I now have a FedEx charge of $48 for duties. This should be a clear warning on the checkout page, but they hide it to keep from losing sales.
24 July 2026
Unprompted review
Reply from Frenchbeautyhub
We're truly sorry to hear that your experience did not meet your expectations. 😔 Customs duties are determined by each country's customs authorities and are unfortunately not included in our shipping fees. This information is stated in our terms and conditions, but we understand that it may not have been clear enough. We truly appreciate your feedback and will use it to improve the clarity of the information we provide.
The FrenchBeautyHub Team
Never Shipped
Two weeks in and they still have not shipped my order. I contacted them and they had no information about when in might ship so I asked them to cancel the order. They refused. Had to open a dispute with my bank to try to reclaim the lost money.
25 July 2026
Unprompted review
Reply from Frenchbeautyhub
We’re sorry to hear that your experience did not meet your expectations. 😔 We understand your frustration regarding the delay in processing your order. Our team is always available to assist customers and find the best possible solution when issues occur. We appreciate your feedback and will take it into consideration to improve our service.
The FrenchBeautyHub Team
French Beauty Hub is a cheap copy of Care to Beauty!
This whole website is a copy of Care to Beauty!!! They even use videos created by them on their social media... How can you trust a website to have genuine products when they don't even have genuine content?
24 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re sorry to hear that this is your impression. 😊 FrenchBeautyHub is an independent company, and we are committed to offering authentic products from reliable sources. We regularly create our own content and work every day to provide our customers with a quality experience. If you would like any further information, our team is available by email to answer your questions transparently.
The FrenchBeautyHub Team
Copies Content From Other Brands — Major Red Flag
Full disclosure: I work for one of the brands whose content this store has been copying. We found our original product photos and videos being used across their social media without authorization — including videos featuring our own team members, edited to remove branding and identifications.
This matches public reports on Reddit of customers experiencing poor response times, copied website design, and lack of transparency. A business that takes other brands’ intellectual property — and uses footage of real people without their consent — is a serious warning sign about how they operate.
Do not recommend.
24 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we take your comment seriously. 😊 FrenchBeautyHub respects the brands we work with and is committed to providing a transparent experience for our customers. If you have specific information regarding content that you believe has been used without authorization, we invite you to contact us directly by email so our team can carefully review the situation.
The FrenchBeautyHub Team
Awesome!
Everything was Great & Delivery went Well too. Very Satisfied & Product is Wonderful. :)
16 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted to hear that your delivery went smoothly and that you’re happy with your product. Your satisfaction is our greatest reward. Don’t hesitate to follow us on Instagram and Facebook to discover our upcoming offers and exclusive promotions ✨
The FrenchBeautyHub Team
Where do I begin
Where do I begin? First, it took over 3 weeks to receive the products I ordered. Secondly, the shipping box was smashed up as were the boxes of products I ordered with one box had no product inside - it was totally empty. Customer service is beyond terrible. Mathieu is my contact person who does not offer any customer service. He does not respond quickly to emails. It's been over 10 days since he responded. I highly suggest not buying anything from this company.
17 June 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we're truly sorry to hear that your experience was not satisfactory. 😔 What you described does not reflect the level of service we aim to provide. We would appreciate the opportunity to review your case in more detail. Please contact us by email with your order number so our team can investigate and provide the appropriate assistance.
The FrenchBeautyHub Team
Reply from Frenchbeautyhub
Thank you for sharing your feedback. 😊 We're delighted to hear that you like . We also appreciate your comment about the delivery time and are continuously working to improve our service speed. Be sure to follow us on Instagram and Facebook to stay updated on our latest offers and promotions.
The FrenchBeautyHub Team
AVOID - Nothing Shipped Two Months Later
AVOID! Ordered two months ago, no shipping updates, no helpful replies from customer service, have replied a few times with the same generic 'were looking into it' said a month ago it would be delivered in 24-48hrs, that was a lie. Very scammy! Took my money but still no package.
23 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we're truly sorry to hear that your experience did not meet your expectations. 😔 We understand your frustration regarding this unusual delay and the lack of updates you received. If your issue has not yet been resolved, please contact us by email with your order number so our team can review your case as a priority and provide you with a clear update.
The FrenchBeautyHub Team
Ordered about 4 weeks ago and never…
Ordered about 4 weeks ago and never received my order. No response from the company so I will be disputing this with my bank. Will never order from here again.
26 June 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we're truly sorry to hear that you have not received your order. 😔 This is not the experience we want our customers to have. If your issue has not yet been resolved, please contact us by email with your order number so our team can review your case and provide you with an update as soon as possible.
The FrenchBeautyHub Team
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