www.frenchclick.co.uk Reviews 

220
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of authentic French products, many hard to find elsewhere. People appreciate the efficient delivery service, noting orders arrive on time and are very well-packed, especially for cold items. The overall service is frequently commended, with reviewers finding the ordering process easy and staff helpful. However, some customers also noted issues with their orders. A few reported receiving incorrect items, like wrong products or sizes, or finding items missing or altered without notification. Additionally, some reviewers experienced packaging problems, leading to damaged goods upon arrival, including melted ice packs affecting other products.

What people talk about most

Product

Users describe positive interactions with product, highlighting a great selection of French supermarket food... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ordering... See more

Quality

Reviewers mention positive feedback about quality, with many customers receiving fresh, authentic, and... See more

Service

People report positive experiences with service, with many reviewers expressing satisfaction and stating they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality is always great and staff are really friendly on collection. Prices are better than most other french import supermarkets around. Ordered many times and never had an issue. Just wish they did... See more

Company replied

Rated 5 out of 5 stars

Great products, a particular fan of Liptonic. Which we haven't found sold in the UK yet. Delivery excellent - we chose when it would be delivered, then got a text on the say with the timeslot. The... See more

Company replied

Rated 5 out of 5 stars

Faultless service - I made quite an unusual order (5x Marie Quiche Lorraine) with a specified delivery date of 10 days later. I was worried that the stock levels or the long lead time would cause issu... See more

Company replied

Rated 5 out of 5 stars

Thank you for helping me give my partner a taste of home! We'll definitely be coming back for more French produce. Delivery was interrupted for obvious reasons, but we were kept up to date the whole... See more

Company replied


Company details


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4.5

Excellent

TrustScore 4.5 out of 5

220 reviews

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No recent history of asking for reviews

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4.5

All reviews

(220)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered a couple of Kinder Maxi eggs…

Ordered a couple of Kinder Maxi eggs and delivered as expected on the correct day. Decent packaging with the recyclable fill chips.

22 March 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback. Glad you found the eggs you wanted. We do also use paper loosefil for some orders.

Rated 5 out of 5 stars

I must be lucky but I have not had any…

I must be lucky but I have not had any issues with frenchclick except for the odd items damaged in transit , and this has always been resolved satisfactorily.
Even my latest order ( although something wasn't delivered because it was out of stock ) was a breeze and even better this time round : NOTHING has arrived damaged...
Can't fault them, really.
Everything is well packaged and fresh products wrapped in with ice packs and bubble wrapped too.
Enjoy the site but even though you can find some products cheaper on some competitor's sites , frenchclick always comes cheaper in the end due to lower delivery costs. Shame they cannot be cheaper on EVERY item compared to other resellers...;-)
Have shopped there 3 times now and will do again in the future.
Thanks guys and keep up the good work.

21 March 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback. We are working hard on our service, happy to hear the packing is good and the prices.

If you're signed up to emails you my also get a discount sometimes as well.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I use to get my biscuits with good price and perfect packaging. Thanks.

14 March 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback. Hope you enjoyed the biscuits!

Rated 3 out of 5 stars

Tried an initial order

Tried an initial order, only 8 items, to see if we liked the goods prior to placing a big summer order for a family BBQ. We are glad we did. While the quality of the goods is quite high, comparable with Waitrose, etc, the use by dates were very close, only two days on some items, and the order took 9 days to arrive from ordering online. Obviously they cleared out the old stuff on our order, so we’ll have to eat it quickly, over the weekend. Not a perfect experience.

15 March 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Sorry to hear this. Please send the order number to customerservice@frenchclick.com so we can investigate this.

We can't find any order details under this name.

Rated 5 out of 5 stars

Had exactly the item I wanted

Had exactly the item I wanted. Quick delivery and not too expensive. Thanks, will be back for more Margret in future..

27 January 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback. Happy we had what you wanted.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, all in decent condition. Could use less packaging, that's the room for improvement.

23 January 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback. Very happy to hear that!

Rated 1 out of 5 stars

Did not Deliver

Order 8 bottles, had not arrived, told Courier tried twice on one day and again, someone in all day, no card left at any time, sent numerous emails asking for the tracking number for no reply. They take your money, do not deliver, then won’t forward a tracking number for Parcelforce who have alleged tried to deliver and not once left a card.

Turns out supplier had the correct address on the invoice and order and then managed to put the wrong address on the parcel, it was only by chance that the recipient checked the invoice after opening and had the honesty to bring the items to us.

29 January 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Very sorry to hear this. We have emailed the tracking information, not sure why you wouldn't have got it straight away and it should have come straight from ParcelForce as well.

We can see there was an error with the address when it was booked in, if you can't get the order we'll refund it on PayPal.

Rated 5 out of 5 stars

Really useful for French goodies I…

Really useful for French goodies I can't find elsewhere. Good delivery options and not too expensive.

10 January 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback. Very happy you found what you wanted and the prices were good.

Rated 1 out of 5 stars

Selling almost gone off products

Purchased Rillettes (Pate) which was delivered on 17/12/23 but 'use by' date was 28/12/23 (11 days) which I didn't notice until 12/01/24. Contacted customer services who said that it is a fresh product (it is definitely not as it is a processed preserved product) and that 11 days before expiry is acceptable. These people are getting rid of old stock - and customer service is shocking. Further to the reply from Frenchclick - I bought this product when I lived in France and it has a much longer shelf life than stated by Frenchclick who say it is a "Fresh" product - absolutely isn't as it's processed with preservatives??

12 January 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Sorry to hear this, you have ordered the fresh bordeau chesnel rillettes. These would usually have a shelf life of 7-21 days from delivery.

This is due to them being a fresh item and is just the nature of this particular range of products.

Unfortunately due to this being a fresh item and you contacting us 1 month after ordering, it's hard for us to do anything else with this. We have updated the website to make it clearer.

Usually if you contact us with this problem on delivery or within a reasonable timeframe after we will be able to offer a refund or redelivery for you.

Rated 5 out of 5 stars

Great delivery

Not able to get to France for our usual Galette this christmas / new year found French Click. They had the same one we like and ordered a few extra items as well, all arrived when expected and everything was great. Will order more next time, now we have tried and French click delivered !

4 January 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Very happy to hear you found the Galette and other items you wanted. Thanks for the feedback!

Rated 5 out of 5 stars

Very easy to use and everything was…

Very easy to use and everything was delivered in good condition and on the arranged time.

7 December 2023
Unprompted review
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Reply from www.frenchclick.co.uk

So glad to hear that everything worked well. Thanks for the feedback!

Rated 1 out of 5 stars

I have ordered a month ahead and not a…

I have ordered a month ahead and not a word from them. Tried to phone and nobody picked UP. Where is my food? No idea.
Update this company has no changed my order and removed items! It is my New year Eve meal no bother...thé only reason i ordered from you was to get foie gras and now this order is going to be late and incomplete. Please save yourself a job and stay away

28 December 2023
Unprompted review
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Reply from www.frenchclick.co.uk

Very sorry to hear this. Please check your receipt email as you need to choose a delivery day on checkout.

You can also contact us via email at customerservice@frenchclick.com or reply to the receipt email sales@frenchclick.com

We have some staff on holidays at the moment which may explain the issue on the phone.

Rated 5 out of 5 stars

lays fritelle simply the best

my order window was running late -1hour- not too bad considering its xmas, I ordered fritelle wanting lays but expecting benenuts(all part of polish chain now). very very pleased, as the fritelles are lays and the expiry date is may2024 ! Excellant

14 December 2023
Unprompted review
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Reply from www.frenchclick.co.uk

So happy to hear that. Thanks for the feedback!

Rated 3 out of 5 stars

Mostly good but terrible packaging

Good selection and reasonable delivery charges but an insane amount of packaging, all plastic. It's a long while since I've seen expanded polystyrene rather than compostable packaging pellets. Would be too embarrassed to order again from them.

4 December 2023
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and sorry to hear this.

We are always trying to reduce the amount of packaging we're using and have recyclable and degradable options.

We do also have paper loose fill available, this can be requested in the notes box. For fresh and glass items however, we don't use it because it's compromised by moisture and compresses too much.

For other orders we're using flo pak green loose fill, this is degradable in the natural environment and can be recycled at supermarket recycling points. More information can be found on it here:

https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

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