FRENCHEYE Reviews 

308
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I would like to recommend French Eye Luton for choosing a suit for any occasion. The staff at the Luton branch have been so helpful and they went beyond to find us a suit for a wedding on Saturday.

Rated 1 out of 5 stars

Awful customer service. My husband brought his wedding outfit from here and they completely messed up the alterations. Needless to say his trousers ended up being more like 3/4 and utterly stupid. Con... See more

Rated 5 out of 5 stars

Customer Review I recently purchased a jacket from French Eye at Ealing Broadway, and I’m very impressed with the quality. They have excellent branded products, and the customer service was outst... See more

Rated 5 out of 5 stars

Amazing experience, full tailored experience, helpful staff helped to try on everything that they knew would work, good prices and customer service (Luton branch)

Company details

  1. Formal menswear shop
  2. Clothing Shop
  3. Fashion accessories shop

Written by the company

We don't do refunds


Contact info

4.2

Great

TrustScore 4 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(308)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CURB SIDE INVITE !

Not only was I greeted in the street I was invited in to shop. Obaid made this an Amazing experience - the entire staff made us feel very welcome. A definite recommend !

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Wedding suit shopping experience

Alex was so helpful and kind. He took his time going through the styles and showing us how the tailoring would look. The experience was wonderful particularly since the suit was for my wedding. The team were so friendly and helpful. Would highly recommend!

4 March 2023
Unprompted review
Rated 1 out of 5 stars

In store staff lying and pushy.

Had been looking online at the teal made in England suit and went into their store on Oxford Street.

The helper assured me it was 100 percent wool, despite that I had seen it was only

This wasn't the only situation, their sales people are generally pushy and trying to get you to the next step.

19 February 2023
Unprompted review
FRENCHEYE logo

Reply from FRENCHEYE

Hello Andrew we are sorry to hear about the poor level of service you received. Please let us know which one of the two Oxford street stores you attended Bond Street or Oxford Circus so we can investigate.
this is not acceptable at Frencheye. Please contact us @customercare@frencheye.com

Rated 5 out of 5 stars

Brilliant customer service by obain

Brilliant customer service! Obain helped me no end! And as for the shop I can't rate it highly enough exquisite design and material for a fraction of the price I would highly recommend and urge people to visit here before going to a more expensive and less personal shop or brand

17 February 2023
Unprompted review
FRENCHEYE logo

Reply from FRENCHEYE

customercare@frencheye.com

Rated 5 out of 5 stars

Amazing professional service

Amazing professional service. Found my husband and my son suits for an occasion with shirts and shoes. Completely stress free. And with an on the premises tailoring service. We will definitely be back.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

What an absolute A* service I received…

What an absolute A* service I received from the team at the Bond Street branch. Obaid was absolutely fantastic he put me at ease as I was stressed with my birthday coming up the weekend. Everything in the store was just quality. Highly recommend 👌🏽

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Picked up five suits from the Stratford…

Picked up five suits from the Stratford shop. Sylvia the manager was extremely helpful. She was able to get five seats for us all of the right size and did fit in. My father-in-law also loved the service so much that he went back for some shirts.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Great suits

I have been buying most my suits from Frencheye as they are good quality and perfect fit.
So when the sale came on I bought 4 suits
And the online managers made sure by calling every day until the suits were delivered. Great service

25 January 2023
Rated 5 out of 5 stars

Bond Street

I was looked after by OBIAD at the Bond Street branch such a lovely gentleman that was patient with me and very understanding. I had a stroke back in 2018 which left me with nerve damage in my hand so took me a few extra minutes to get sorted, just wanted to say how appreciative I am for his help much appreciated I’ll be back soon!

30 December 2022
Unprompted review
Rated 5 out of 5 stars

Graduation suit

I went to Frencheye in Westfields to get a suit for my graduation. Had the pleasure of being advised and helped by Abdi. Excellent customer service and knowledge. Would definitely recommend more friends to their store for any future purchases.

12 December 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look