Today I emailed customer services and explained that I had a pair of their men’s shorts that I love - unfortunately I had lost the cord from them. I asked if they could help me obtain a new cord. They... See more
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Owners claimed their brand is high end but in fact high price for avery poor result. Even if the linen ii very nice , I'm very disapointed with the stiching wich is at a fast fashion level. The por... See more
Company replied
I am extremely disappointed with this beach racket. I purchased (FrescoBall Carioca rackets) it for the first time, and right out of the box, it had a clear factory issue, so I returned it. While wa... See more
Company replied
Bought the blue Garota bikini for my holiday to Portugal this summer, honestly the best bikini I have ever worn. Simple and classic yet looks amazing on and such good quality! Will definitely be buyin... See more
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2.3
Poor
20 reviews
Hasn’t replied to negative reviews
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Couldn’t be bothered to help attitude.
Today I emailed customer services and explained that I had a pair of their men’s shorts that I love - unfortunately I had lost the cord from them. I asked if they could help me obtain a new cord. They came back with a prompt reply that they couldn’t help! How disappointing from a high end company like this! Would it really have been that difficult for them to help me out?
17 December 2025
Unprompted review
Amazing customer service
Amazing customer service, replying within hours and offering excemplary service to meet our needs. On top of that, beautiful bats, and a great summer game to play in the garden or at the beach. Thank you!
27 June 2025
Unprompted review
Poor stiching
Owners claimed their brand is high end but in fact high price for avery poor result.
Even if the linen ii very nice , I'm very disapointed with the stiching wich is at a fast fashion level. The portuguese factory doesn't seems to know how a shirt must be done.
Not recommended
7 May 2025
Unprompted review
Reply from Frescobol Carioca
Olá Eric,
Thank you for taking the time to leave us your valuable feedback.
We're truly sorry to hear that your experience did not meet your expectations, especially as we take great pride in the quality of our materials and craftsmanship.
While we're glad to hear you appreciated the linen, we’re concerned to learn about the issues you mentioned with the stitching. This is certainly not the standard we aim to deliver. We’ve already reached out asking for more details so we can look into this further, and we’d really appreciate the opportunity to investigate what went wrong.
Please feel free to contact our customer service team at customerservice@frescobolcarioca.com with your order number and some photos of the issue. We’d be happy to help and work toward a resolution.
Abraços,
Customer Care
FRESCOBOL CARIOCA
I am extremely disappointed with this…
I am extremely disappointed with this beach racket. I purchased (FrescoBall Carioca rackets) it for the first time, and right out of the box, it had a clear factory issue, so I returned it. While waiting for a refund, I decided to buy a new racket, hoping the first one was just a fluke. Unfortunately, after only a few days of use, the second racket snapped in half. I treated it with care, and there were no signs of wear or damage that would explain this. It seems like poor quality control, and now I’m out two rackets with no resolution in sight. I would not recommend this brand to anyone.
4 December 2024
Unprompted review
Reply from Frescobol Carioca
Olá Manuel,
Thank you for taking the time to leave us your valuable feedback.
We sincerely apologize for the issues you have experienced with our FRESCOBOL CARIOCA beach bats. We understand how frustrating this has been and deeply regret the inconvenience caused.
We strive to uphold the highest standards of quality in both our products and the services we provide to our valued customers. Ensuring your satisfaction is at the core of everything we do, and we deeply regret that we fell short of your expectations in this instance.
Regarding the replacement of the damaged racket, we acknowledge the inconvenience caused by the quality issue.
We can see in our system that a replacement for the damaged racket was successfully delivered to you on December 23.
We value your feedback and are taking this matter seriously by thoroughly reviewing our quality control processes to ensure a better experience for our customers moving forward. If there is anything further we can do to address your concerns, please do not hesitate to contact us.
Thank you for your patience and understanding in this matter.
Abraços,
Customer Care
FRESCOBOL CARIOCA
Buy with caution
I bought a pair of swim shorts for my father as a gift. After five months a hole appeared, it is clear that the stitching was faulty. My 65 years old father didn't do any acrobatics in it...
Customer care told me, because the shorts was purchased on yoox.com, they cannot do anything but give me a 15% off coupon. Of course, if you ever go to their website, you can see that they offer 15% off right away on a pop-up window. So that is really nothing.
They talked about their strict quality control, but it looks like in case of a fault, they just won't stand by it. I am still in high school, this was a big purchase for me to surprise my father. I thought a luxury brand will offer guarantee on their quality, so I can buy with confidence. The fact that I bought it from another store should not matter, they are still the manufacturer of this allegedly luxury product, which fall apart after 5 months. And they are okay with that like it is not their responsibily.
EDIT: To the company's reply: As I wrote to you in my email, I contacted the store. They told me that after three months of the purchase, they don't deal with any kind of complaint. Because it is likely a manufacturer issue. So I am completely alone with a faulty product, because both the seller and the manufacturer tell me it's the other party's fault. It is a shame, because the shorts were really nice...
15 August 2024
Unprompted review
Reply from Frescobol Carioca
Olá,
Thank you for getting in touch with us.
We sincerely apologize for the disappointment caused by the issue with the swim shorts you purchased as a gift for your father. We completely understand how frustrating this must be, especially after making such a thoughtful and significant purchase.
As much as we would like to assist you directly since the purchase was made through another retailer, they are the point of sale responsible for handling any issues related to the product. We recommend contacting their customer care with the details of your order and the issue you’ve experienced. They should be able to offer you the appropriate support under their policies.
We regret that we’re unable to assist you directly in this matter, but please know that we take your feedback seriously and will review this internally to ensure that our quality standards are upheld.
If there is anything else we can assist you with or if you need further guidance on how to proceed, please don’t hesitate to reach out.
Thank you for your understanding, and we hope this situation is resolved to your satisfaction soon.
Abraços,
Customer Care
FRESCOBOL CARIOCA
Scammer don’t buy
They change the price of the item when it’s your basket
Then say it was a bug and don’t give you a discount to cover the price change
Don’t buy from them it’s scammers
21 May 2024
Unprompted review
Reply from Frescobol Carioca
Olá Amine,
We are sorry for any confusion caused by the temporary pricing bug on our website. As explained to you privately, this has now been resolved.
We were happy to see your recent purchase of one of our Panama hats, and hope you enjoy your item!
Abraços,
FRESCOBOL CARIOCA
The fact they are charging £245 for a…
The fact they are charging £245 for a bat and ball is absolute criminal. I don’t care if Jesus carved it! It’s appalling.
15 March 2024
Unprompted review
Reply from Frescobol Carioca
Olá Jacob,
Thank you for your interest in our beach bats.
We understand that our products are priced at a premium, and we’d like to take a moment to explain the unique value and craftsmanship that go into creating each bat.
Our beach bats are deeply rooted in the rich culture of Rio de Janeiro, where the game of frescobol was born. This is more than just a game—it's a true expression of Carioca culture, and our bats are designed to embody that spirit.
Each bat is meticulously handcrafted by skilled marceneiros (woodworkers) in Brazil, using salvaged offcuts from the Brazilian furniture industry. This not only gives new life to high-quality wood but also ensures that every bat is a unique work of art, with no two bats being exactly alike.
Our Leblon Beach Bat, for example, is named after Rio’s most exclusive neighborhood, known for its stylish, design-led homes. The bat reflects this aesthetic, being crafted from up to 17 individual pieces of wood. This intricate construction requires a high level of craftsmanship, resulting in a bat that is not just a sporting tool but a beautiful design object.
The fact that they are handmade means that there may be slight variances in weight, composition, and color, which only adds to their uniqueness and charm. Additionally, our bats feature a hand-wrapped neoprene grip, providing comfort and durability.
In essence, the price of our bats reflects the careful selection of materials, the exceptional craftsmanship involved, and the cultural significance they carry. Each bat is a piece of Rio’s heritage, designed to be both functional and aesthetically pleasing, offering you a truly one-of-a-kind product.
We hope this gives you a deeper understanding. If you have any further questions, please don’t hesitate to reach out.
Abraços,
Customer Care
FRESCOBOL CARIOCA
Best online customer service I've ever…
Best online customer service I've ever experienced. Order the wrong size and the team was quick and efficient at solving it. Highly recommend it.
19 May 2023
Unprompted review
Shorts had a manufacturing defect
Shorts had a defect, brought from a store that has now stopped selling them. Manufacturer unwilling to put it right.
26 April 2023
Unprompted review
Reply from Frescobol Carioca
Olá Callum,
Thank you for taking the time to share your feedback.
We are very sorry to hear your feedback regarding your shorts.
We would like to take this opportunity to reassure you of the quality of our products. Our items go through stringent testing to ensure the highest standards of quality for our customers.
Since the item was not bought directly through our online store, unfortunately we are not able to offer a replacement as the replacement/refund has to be processed through the retailer.
We can see that our customer service team offered you a discount code on your next purchase. We hope this makes up for the disappointment caused.
Kind Regards,
Ben
Customer Care
FRESCOBOL CARIOCA
missing $552.50 in clothing from this…
missing $552.50 in clothing from this company. The company said they do not take responsibility for the missing items even though they were delivered to the wrong person and the box was damaged.
29 March 2023
Unprompted review
Reply from Frescobol Carioca
Olá Alex,
Thank you for taking the time to share your feedback.
We are very sorry to hear that there was an issue with your delivery.
We can see this has been dealt with through our Customer Service and that the issue has been solved.
Should you have any further queries, please do not hesitate to contact us.
Kind Regards,
Ben
Customer Care
Love my new Jacquard swim shorts
Love my new Jacquard swim shorts! Can't wait to wear them come the summer.
10 March 2022
Unprompted review
Okay products
Okay products, a bit overpriced. Customer Service can be arrogant sometimes.
16 September 2021
Unprompted review
This is perfect summer wardrobe stuff
This is perfect summer wardrobe stuff. The light linen shorts, shirts and trousers are incredibly comfortable even in the hottest most humid conditions. Looks stylish as well and always a pleasure to wear. The online service is excellent, always prompt with a swift turnaround and arrives beautifully packaged and in perfect condition. Highly recommended.
6 April 2020
Unprompted review
Trendy beach gear worth every penny.
Got some shorts from them before I went to Spain and I virtually didn't take them off while I was there. Feel nice and attract compliments.
14 October 2014
Unprompted review
Great Holiday Gear
I bought a pair of swim shorts and a blue polo for a holiday to Greece this summer and was really impressed with the fit, comfort and quality of the clothing. Highly recommend to anyone looking for quality beachwear.
30 September 2014
Unprompted review
Essential Beach Gear
Got into the Brazilian mood this summer, out on the beach, playing frescobol with the bat and ball set. Got a pair of swim shorts too. Great quality. Would recommend as niche but very stylish.
29 September 2014
Unprompted review
Beach Bat & Ball like no other!
Hands down the nicest bat and ball set I've ever seen. Beautiful stylish design with a premium feel. Definitely worth the money!
29 September 2014
Unprompted review
Great Quality and Look Smart.
I bought a couple of pairs of sport swim shorts for my holiday and they are great. Comfortable, fit well and look extremely smart, I'll be back for more next summer.
27 September 2014
Unprompted review
Best bikinis ever
Bought the blue Garota bikini for my holiday to Portugal this summer, honestly the best bikini I have ever worn. Simple and classic yet looks amazing on and such good quality! Will definitely be buying more Frescobol Carioca products.
24 September 2014
Unprompted review
Great Beach Bat Set
I purchased the Trancoso set for a trip to South of France and i am very glad i did. It got a lot of comments on the beach and the whole thing is so well made, it just feels quality.
Would definitely recommend to anyone planning a beach trip, had a lot of fun with it.
29 April 2014
Unprompted review
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