Fresh Motors Reviews 

389
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely polite, friendly, and genuinely helpful throughout the entire vehicle purchasing process without any sales pressure. Many people also greatly appreciate the very smooth communication and the informative personal videos sent by the team when buying cars remotely. Consumers consistently note that routine service appointments and regular MOT checks are handled very professionally, leaving them feeling confident and well looked after. Some reviewers were not happy with minor issues such as occasional delivery delays, imperfect interior vehicle cleaning, or unexpected mechanical noises after maintenance work.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, polite, and... See more

Service

Clients share profound satisfaction on service, frequently highlighting efficient response times and... See more

Product

Customers consistently note positive experiences with product, emphasizing that their vehicles arrived in... See more

Customer service

People report positive experiences with customer service, highlighting staff who are exceptionally polite,... See more

User experience

Consumers find user experience to be delightful, praising the seamless, professional, and genuinely enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director t... See more

Rated 5 out of 5 stars

I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old c... See more

Company replied

Rated 5 out of 5 stars

Kiran was very helpful and made us feel at ease and he sorted all the necessary paperwork and everything went smoothly making us feel confident we were in safe hands all in all an A1 plus service than... See more

Company replied

Rated 5 out of 5 stars

I purchased a car from Fresh Motors about 2 months ago and are happy with the professional aftercare and experience Ive received. Although a few hiccups in actually getting my car, I was kept up to... See more


Company details

  1. #16 of 88 best companies in Car dealer
  2. #14 of 60 best companies in Vehicle Repair

Written by the company

We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.


Contact info

4.9

Excellent

TrustScore 5 out of 5

389 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(389)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab Customer Service

Staff are fantastic, in particular Dave, I have two vehicles which are serviced and mot here, Dave is always really helpful and knowledgeable and takes the time to explain everything.
In past experience when a garage has said they have checked my car often other things come up which have been missed , at fresh motors they are really thorough and go through all with you in detail.
Highly recommended

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service by fresh…

Excellent customer service by fresh motors and very professional. Very happy with the service I was given I cannot recommend them enough if you’re looking for a new vehicle.

21 April 2026
Fresh Motors logo

Reply from Fresh Motors

Hello Wayne,

thankyou for your review based on your recent purchasing experience!

We hope that you enjoy your new car for many years to come!

Kieran

Rated 5 out of 5 stars

We had the pleasure of dealing with a…

We had the pleasure of dealing with a sales assistant from fresh motors called Kieran. Couldn’t say a bad word about the bloke, very well mannered, easy to speak to and very efficient in his service. Would highly recommend this garage and Kieran as an employee!

18 April 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Hello Cameron,

thankyou for your review! It is highly appreciated and we hope that you and your partner manage to enjoy your new T-Roc R for many years to come!

Kind regards,

Kieran

Rated 5 out of 5 stars

Ive been coming to FreshMotors for a…

Ive been coming to FreshMotors for a few years now and have always found the staff to be extremely professional, helpful and friendly. I have two cars which FreshMotors service on a regular basis giving me reassurance and peace of mind that my cars run smoothly. I've had many car related questions and Ive always found their knowledge and advice to be exceptional. No question is too much trouble for them. The booking system is so straightforward, either email, messaging or just a quick phone call and your car is all booked in. More important their coffee is amazing. Jim Macdonald

21 April 2026
Unprompted review
Rated 5 out of 5 stars

We can’t thank Kieran and Adam enough…

We can’t thank Kieran and Adam enough for sorting out our dream car , They provided us with great communication and good customer service throughout our purchase of our new car , a great company to deal with.

21 April 2026
Fresh Motors logo

Reply from Fresh Motors

Hello Skye,

thankyou for your 5* review based on your T-Roc R purchase.

We are so pleased that you initially got in touch after your parents recent experience with us and we are so glad to have had the opportunity of securing yours and your partners next car too!

If you need any help in the future, please do not hesitate
to get in touch!

Kind regards,

Kieran

Rated 5 out of 5 stars

Everyone was very helpful no worries about the service and delivery of the vehicle thankyou

Everyone was very helpful regarding the vehicle transaction very polite and honest which is very important yes I would purchase another vehicle in the future from fresh motors even delivery brilliant service and yes I have a very nice vehicle thankyou

1 April 2026
Fresh Motors logo

Reply from Fresh Motors

Hello Anthony,

thank you for your review based on your recent purchase experience with us here at Fresh!

We are glad to hear that we hit the nail on the head in every aspect and we hope that you manage to enjoy your new Ford Kuga for many years to come!

Kind regards,

Kieran

Rated 5 out of 5 stars

I found purchasing a used car from…Fresh Motors review

I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old car was taken away on a part exchange basis. Communication between myself and the salesman was excellent. He was both polite and professional making my purchase a seamless transaction. I would therefore recommend buying a vehicle from FRESH MOTORS any day.

31 March 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Hello Roy,

thankyou for your review based on your recent purchasing experience with us here at Fresh!

We hope that you and your partner thoroughly enjoy life in the EV world and we hope to be able to work with you again in the future!

Kind regards,

Rated 5 out of 5 stars

Review

Buying a car from Fresh Motors was very easy and stress free. As this was the first car I was buying I didn’t know what to expect but everything was very straightforward and a great experience. Kieran was very helpful, explained a lot about the car and was great at replying to my emails with any questions I had. I would definitely recommend them.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

MOT Today.

I had a MOT done today. It was done while I waited. They have a clean comfortable waiting area where I was offered a drink. I had to wait the minimum time it takes to complete. I just trust this garage.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, easy to deal with nice and clean show room, everyone was very friendly, straight forward love the car I brought thank you

9 March 2026
Fresh Motors logo

Reply from Fresh Motors

Hello Crystal,

thank you for your 5* review based on your recent purchasing experience here at Fresh.

We all hope that the new Kuga treats you extremely well and good luck to the little man in his football academy too!

If we can be of any assistance in the future, please do not hesitate to ask.

Kind regards,

Kieran Alzate
Senior Sales Executive

Rated 4 out of 5 stars

Efficient

Efficient , friendly staff. A good selection of cars.
Made our purchase with Kieran. Very knowledgeable. Timescale on picking up the new car was slightly longer than o hoped but this was due to staffing issues not the car.
Would definitely recommend.

9 March 2026

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