I ordered a Stihl ride on mower from FR Jones, it was around £200 cheaper than i could find anywhere else. Unfortunately when the mower arrived it has been damaged during transit. Matt from FR Jon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pleased with items I ordered - there was a delay in some items not being in stock but as soon as they arrived they were shipped, well packed and delivered by a quality carrier on time. Easy ordering p... See more
I ordered a couple of items, 1 of which was out of stock. Every thing went well, what I wanted was sent immediately and the rest of delivered exactly on time as promised. All items were delivered se... See more
The gear I wanted at a reasonable price. Disappointed I had to wait 4 weeks for delivery as when ordered it was supposed to be 1 week lead time. Poor or non existent information coming from FR Jon... See more
Company replied
Company details
About F.R. Jones & Son
Written by the company
F.R. Jones & Son are a family-run business based in Swanley, Kent, specialising in horticultural and arboriculture equipment, supplies and service.
We've been around for almost 60 years and are proud to have built up a loyal customer base. We like to think this is due to our rugged good looks and sparkling personalities but, in reality, it's probably down to our low prices and high levels of customer service.
We don't just sell the equipment, though; our experienced mechanics can provide a comprehensive machine service or individual repairs.
Contact info
Unit 4 Gateway Trading Estate, London Road, BR8 8GA, Swanley, United Kingdom
- 020 8676 3010
- enquiries@frjonesandson.co.uk
- www.frjonesandson.co.uk
4.3
Excellent
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good price and fast delivery… not…
Very good price and fast delivery… not had chance to see how it performs as I’ve not taken out of box yet
26 March 2023
Great place.no need to go anywhere else
31 March 2023
Good customer service from Logan in shop
24 March 2023
Wrong waiting times listed for stock
Wrong waiting times listed for stock
Website said 1 week wait for pfanner bt com to come in stock now I have a email saying 5th of May
15 March 2023
Fantastic service
Fantastic service - I ordered a petrol lawnmower on Sunday evening and it arrived on Tuesday morning. Also, very competitively priced. Would definitely recommend.
4 April 2023
Unprompted review
Efficient professional service
Efficient professional service
Product excellent
Certainly use again
29 March 2023
BAD... VERY BAD
DROP SHIPPING COMPANY!
Avoid at all costs, total waste of money & time, products not held on stock & delivery dates are nothing short of a lie.
They are drop shipping using a company called genpower.co.uk look them up, start a small trade account and cut F.R. Jones & Son out of the deal.
The staff are useless when emailing you & simply ignore questions & only tell you they are waiting to hear back from suppliers about arrival dates!
I've asked for a full refund, if I don't get one my bank will be instructed to recall all of the money.
Well respect works both ways, I will be sharing my views about your company on as many platforms as possible & hope others do too.
Good riddance 0/10.
Ohh & if they reply below, rest assured nothing got sorted out, because I won't talk to them anymore, my last email requested a full refund, that's the end of it, so ignore their BS reply!
27 March 2023
Picked up lawnmower from my home and re…
Picked up lawnmower from my home and re delivered it
22 March 2023
An exceptional service as always
An exceptional service as always. Outstanding in all respects.
29 March 2023
Very quick and efficient with all…
Very quick and efficient with all aspects of sale and delivery
28 March 2023
Flexible approach to resolving problem
27 March 2023
The Once Excellent F.R. Jones has Fallen.
The once excellent Jones has delivered yet another damaged package with parts missing. EVERY order since about 2015 has failed. Normally they are fantastic at sending replacement missing/damaged items.
This time waited from December to March for a replacement expensive chainsaw bar lost through poor packaging. A bar arrived; I have no idea what it fits, it certainly not what the order request was.
Unfortunately, it's time to move away from F.R Jones, the orders are never straight forward.
15 March 2023
Reply from F.R. Jones & Son
Hi Stefan,
Thank you for your review.
We are sorry to hear of the issues you have had. I have just tried to call but unfortunately unable to get through.
Would be good to look to talk so we can resolve any issues you may have. if you can please give me a call on 02086763010 that would be great.
Regards
FR Jones and Son.
Find another store
I would recomend finding a different store to purchase from, ordered a product three weeks ago and still have no clue on when it may arrive. I’ve emailed staff to ask for an update but had no response on all 3 emails. Very disappointed!
13 March 2023
Unprompted review
Reply from F.R. Jones & Son
Hi George,
Thank you for the time on the phone. Early. We do apologise for the delay on the item but this is being shipped for you today. With regards to the emails we have searched our email folder and unfortunately wasn't able to find any previous emails. The item is though leaving us today and will be with you within 1-2 working days.
Regards
FR Jones and Son.
Very pleasant to deal with machine came…
Very pleasant to deal with machine came ready for work would deal with them again
20 March 2023
Excellent quality tripod ladder and…
Excellent quality tripod ladder and delivered quickly.
20 March 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.