Have used this company to watch 2 homes over the last 10+ years. Nothing flashy, just equipment that works with high reliability, and immediate access when even a small issue arises (usually pilot er... See more
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COMPLETE FAMILIARITY OF REP! Often with a customer service line, the Rep s are not as familiar with the system as they should be--but at Frontpoint this has never been the case.
Company replied
I've been with Frontpoint for 14 years. My cancelation experience has bombed any positives I once had to say about the company. It took almost 3 months to finally get a human to request cancelation... See more
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There’s layers of troubleshooting with frontpoint. In as much as I didn’t like reading those instructions and AI driven cold instructions I did it anyway and it helped shortened the person to person... See more
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Company details
About Frontpoint
Written by the company
Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority.
In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
Frontpoint
Written by the company
The runaround? Not around here, friend.
We have upfront plans and pricing, no hidden fees, and most importantly we offer you a 30-day, 100% Risk-Free Trial.
This is security that fits you. Ready to secure your home? Give us a call at (866) 960-6301!
Contact info
22650 Executive Drive, Suites 119-122, 20166, Sterling, Virginia, United States
- (866) 960-6301
- WeCare@frontpointsecurity.com
- www.frontpointsecurity.com
3.7
Average
13K reviews
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Reply from Frontpoint
Thank you for taking the time to share this positive feedback, Gordon! We appreciate it!
They charge you an extra month's fee just to cancel. Service not great
Had the service with 3 year contract that I fulfilled even though they wouldn't let me cancel. Contract expired but we didn't renew. Charged my account again, tried to call and cancel but you have to jump through hoops to get that far even. Then they want to force you to pay another month's worth of service just to cancel. Had multiple times alarm went off but never received a check in call from them so haven't even used the service for last two years I've been paying.
12 June 2025
Unprompted review
Reply from Frontpoint
Bruce- We are very sorry to hear that you would like to cancel your services with us. While we are sad to see you go, we still want to make sure you receive stellar service. Please contact us at wecare@frontpointsecurity.com so that we may better assist you with these issues.
great service along with great help…
great service along with great help with set up just a great expience
18 December 2024
Unprompted review
Reply from Frontpoint
Thank you, Gerri! We are so glad that you are enjoying your new system!
I was impressed of the ability of your…
I was impressed of the ability of your representative to swiftly identify and solve my issue from multiple angles before making well-informed decisions.
3 June 2025
Reply from Frontpoint
Thank you so much, Al! We are so glad that our team was able to resolve your issue and help make the best decision!
Representative was knowledgeable and…
Representative was knowledgeable and professional. He was courteous and easy to work with with
31 May 2025
Reply from Frontpoint
Thank you, John! We are so glad that you have had a wonderful experience with our team.
I really like my Frontpoint service!
It’s easy to make contact with you, and I seem to get very good instructions on how to fix my system, and it works well!
29 May 2025
Reply from Frontpoint
Thank you for this great review, CC! We are so glad that you have had a great experience with Frontpoint!
The girl was so nice and knew a lot!
30 May 2025
Reply from Frontpoint
Thank you, Katherine! We are so glad that you had a great interaction with our team!
Response was quick and easy
Response was quick and easy with the tech providing positive feedback to my actions.
23 April 2025
Reply from Frontpoint
Thank you for this 5-star recommendation, Frank. We appreciate your kind words and are so glad that our team could provide great support.
Reply from Frontpoint
Thank you for this kind review, Anne! We are so glad that our staff was able to assist you.
Great customer service
18 April 2025
Unprompted review
Reply from Frontpoint
Thank you, Carlos! We appreciate this 5-star recommendation and are so glad we could help.
Reply from Frontpoint
Thank you, Charles! We are so glad that you have enjoyed our services and staff!
Personable and knowledgeable customer…
Personable and knowledgeable customer service. I have never felt rushed off a phone call and when you are a senior we get rushed off frequently.
28 April 2025
Unprompted review
Reply from Frontpoint
Thank you so much, Bonnie! We are so glad that you have recieived the care and assistance that you deserve.
My alarm hasn’t worked in 5 months
My alarm hasn’t worked in 5 months.
Do to them not. Had to deal the them for hrs. My IT guy still couldn’t get it to work. They wanted my to buy 2 new garage sensors. I asked them to have a manager to call me. Never happened.
I spent $1,200!for my IT guy to come out for 6 hours. On the phone. They don’t care don’t waste your money. I go to cancel with one month on my contract. They hit me with $44.00
And my alarm still not working. Stay away.
18 April 2025
Unprompted review
Reply from Frontpoint
To Whom It May Concern,
Frontpoint takes any customer concerns seriously and is always willing to review any customer's situation. In this case we did find where in December this customer's garage door sensors were determined to be in need of replacement. We offered a callback from one of our account specialists to assist with providing a replacement however the callback was not properly submitted so it did not happen. We did reach out to this customer now and do again apologize for this inconvenience. We worked with them regarding reducing the payments via refund for the remainder of their contract to which they expressed satisfaction to us. They are welcome to reach back out if they have any further concerns.
Thanks,
Frontpoint Security
Voice of the Customer Department
It was easy to order new door sensors…
It was easy to order new door sensors and I could set them up myself.
3 April 2025
Reply from Frontpoint
Thank you, Kim! We are so glad that you are happy with your new sensors.
Knowledgeable and experienced
Knowledgeable and experienced. No wait time on the phone call. Helped me set up new equipment without any difficulty.
Also, I just read a bunch of fairy recent negative reviews. All I can say is that my experiences have been great. I have been a customer for over ten years and own most of the equipment they sell, including cameras. Everything has always worked great and customer service has been good. They have grown a lot and things aren’t as personal as in the old days, but everything is still good.
1 April 2025
Reply from Frontpoint
Thank you for this kind review, Tom! We are so glad that after many years we have continued to be able to serve you and give you the peace of mind you deserve.
Would not suggest Frontpoint
Update: I sent an email to WeCare@Frontpoint .com, which bounced back as address not found. I did find WeCare@Frontpointsecurity .com and sent them an email, waiting on response.
I have had Frontpoint Security for years and until recently we loved it. Unfortunately, the as other have said, the system isn't working when needed. If you call, they will belittle you and state it is not their responsibility or fault if it is not working. In fact, they "own the products and it works great for them". I have made multiple attempts to cancel, but they will make you pay an insane amount of money to cancel and there is absolutely no discussion. I would advise not getting into business with them, because their customer service is not great, their techs never knew how to help and will transfer you around, and if their products don't work (front door camera took 13 minutes to load live video) it isn't their issue.
26 March 2025
Unprompted review
Reply from Frontpoint
Emily- We are very sorry that you have not had a positive experience with Frontpoint after being with us for so many years. We would like to work with you to resolve the issues you are facing. Please contact us at wecare@frontpointsecurity.com so that we may better assist you.
Do not believe the reviews
Do not believe the reviews. The company uses several deceptive tactics. First they make it extremely difficult to cancel even after your service has ended. You can only call to do say and when you do they try several times to keep you as a customer with deals etc. Then when you get your cancellation link it is more of the same. They simply will not let you cancel easily. Lastly, they charge you for one-month additional once you cancel because they say it takes a month to cancel. I would not recommend them as I am sure by now there are plenty none subscription based services that are just as affordable.
24 March 2025
Unprompted review
Reply from Frontpoint
Matt- We are sorry to hear that you have not had a pleasant experience with Frontpoint. While we are disappointed to hear you would like to cancel your plan with us, we still want to make sure you have an agreeable experience. Please contact as at wecare@frontpoint.com so that we may better assist you.
Panel is not working
Panel is not working, very difficult to enter the passcode, battery was about to explode. Unable to cancel, very rude customer service. Frontpoint is a scam
11 March 2025
Unprompted review
Reply from Frontpoint
To Whom It May Concern,
Frontpoint takes all customer feedback seriously and is glad to look into any customer situation to make sure we have provided the top quality service we are known for. In this case the customer did call to cancel their account last year. At the time the account was past due and during the online cancellation process the system logged the payment as having failed despite actually going through successfully. This resulted in the automatic system not finalizing the cancellation. Of note the customer did call again two months later but listening to the call recording the customer made no mention of any previous attempt which lead to the representative starting the process from scratch and not catching the previous failed attempt. The online cancellation was not completed by the customer at this point. We had no other contact attempts from the customer after this until receiving this review.
Frontpoint has no intention of impeding the cancellation process in any way. Now that the account has been brought to our attention we did catch the original error and immediately cancelled the account with a refund for all the time that has passed. We do apologize for the initial technical error and the inconvenience it caused. We urge any customer who believes they may have experienced a similar error to report it to our support team so that we may look into it or by email at wecare@frontpointsecurity.com. We did attempt to reach out to this individual customer to let them know of our fix for their account but received no response. They were left with direct contact information should they have any further questions or concerns.
Thanks,
Frontpoint Security
Voice of the Customer Department
Awesome customer service!
The Frontpoint representative I spoke with was very polite and helpful, thank you!!
14 February 2025
Reply from Frontpoint
Thank you for this kind review, Karen! We are so glad that our team has been able to assist you.
I have had my Front Point Alarm system…7 years
I have had my Front Point Alarm system for seven years. It saved me on one break in where they did get into the house and I was able to run them off. I wasn’t there at the time, but I got there in time. Extremely dependable technical help is unbelievable.
6 March 2025
Reply from Frontpoint
Thank you so much for this great review, Eddy! We appreciate your loyalty to Frontpoint and are so happy we have been able to give you the peace of mind you deserve.
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