The best engineer ever ! He fixed in a hour what another's two engineer cannot in 5-6 hours. Well done to him!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
Rob was amazing he came to our store, taught me how to clean and manage the machine, nothing was ever a trouble for him, showed me some tricks in case machine breaks down again and genuinely nice guy.... See more
Company replied
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
275 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A demonic company
A demonic company, ignore the fake reviews on this page. Do not get locked into one of their contracts!!!
9 June 2025
Unprompted review
Reply from Frozen Brothers
We're sorry to hear you haven’t had a positive experience. We’re proud of the service we aim to provide, and the reviews we receive reflect the genuine experiences of many of our customers. That said, we always want to do better — so if there's anything we can do to put things right, please contact our Customer Service team at customerservices@frozenbrothers.com. We’d really appreciate the chance to help.
Thank god our usual engineer came back…
Thank god our usual engineer came back to fix this machine!
The one who came out last time left my machine leaking syrup all over the floor which has cost me!
13 June 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback, Azeem, and we're really sorry to hear about the previous experience — that’s certainly not the level of service we aim to provide. We're glad to hear your usual engineer was able to get things back on track. We were able to locate your account and will make sure to review what happened on the previous visit, to ensure it doesn’t happen again. We appreciate you bringing this to our attention.
Martin was great
Martin was great, very knowledgeable with the tango ice blast machine and all round great guy. The machine was leaking badly all week and Martin came within 48 hours after I logged the service call and fixed it. He even swept up the shop and cleaned the machine so very happy with his service.
11 June 2025
Unprompted review
Reply from Frozen Brothers
Thank you for sharing such positive feedback! We're delighted to hear that Martin was not only knowledgeable with the Tango Ice Blast machine but also went above and beyond with his service. Resolving the issue quickly and leaving the area clean really reflects the standard we aim for. We'll make sure Martin hears your kind words.
Martin is a legend
Martin is a legend! He’s fixed the issue straight away without any wastage with our tango ice blast, we are now back up and running Thankyou very much Martin 😁
10 June 2025
Unprompted review
Reply from Frozen Brothers
Thank you for the great feedback, Kelly. We're really pleased to hear that Martin was able to resolve the issue quickly and efficiently, getting your Tango Ice Blast back up and running without delay. We’ll be sure to pass on your thanks to him!
Jamie was very efficient
Jamie was very efficient, great service from him, thank you
6 June 2025
Unprompted review
Reply from Frozen Brothers
Really appreciate you taking the time to share this! We're so pleased Jamie made a great impression and delivered the level of service we aim for.
Reply from Frozen Brothers
It's great to know you were also left with useful advice — we truly appreciate your kind words! Thanks, Jake.
Martin was amazing super helpful
Martin was amazing super helpful, very polite and very friendly! What an amazing guy to have on your engineer team!
5 June 2025
Unprompted review
Reply from Frozen Brothers
Thank you so much for the kind words, Natasha! We'll be sure to pass along your praise. Feedback like this truly means a lot!
Reply from Frozen Brothers
Thanks for taking the time to let us know that you found our team member helpful and pleasant to deal with. We really appreciate you sharing your experience—it means a lot to us.
The engineer arrived
The engineer arrived, fitted new part, he said this should now start freezing and left. Machine did not start freezing very annoyed that the engineer never waited to make sure.
3 June 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback. This is certainly not the level of service we aim to provide.
We’ve looked into our records but unfortunately have not been able to locate your case. Please contact us at customerservices@frozenbrothers.com and quote reference #187774 so we can investigate this further and resolve the issue as quickly as possible.
Your satisfaction is important to us, and we would appreciate the opportunity to put things right.
Martin is a great engineer
Martin is a great engineer. Very friendly character and more importantly knows his job properly. He managed to fix a leak on my ice blast machine which other engineers couldn’t on the last handful of visits.
2 June 2025
Unprompted review
Reply from Frozen Brothers
Thanks for your kind words! We're glad Martin got the issue sorted. We'll make sure your feedback is shared, both with him and with the rest of the team, as a valuable point for training opportunities.
Up & Running & awesome service
Was kept informed of all process on the visit from it being logged to ETA of visit to actual time of visit , Jason talked me through the issue with the problem & how it's resolved & again up to date all follow ups
31 May 2025
Unprompted review
Reply from Frozen Brothers
We’re really glad to hear you had such a smooth experience, Francis— from booking to resolution. It’s great to know Jason kept you fully informed and got everything back up and running for you.
We’ll make sure he sees your kind words!
Fantastic service off Adam stay with us…
Fantastic service off Adam stay with us until we were happy the slush was working at its high standard customer friendly couldn’t do enough and cleaned all down after he had finished his work and super sexy
30 May 2025
Unprompted review
Reply from Frozen Brothers
We're so pleased to hear Adam took such great care of you and made sure the Frozen Brothers machine was running at its best before calling it a day.
We’ll be sure to pass on your lovely (and cheeky!) comments! 😄
Incredible Flavours
I don't normally write reviews, but Frozen Brothers deserve a shout out for their incredible Tango Ice Blast. It's the reason I visit Vue Cinema. My absolute favourite is Raspberry & Cherry, but the new limited edition flavours never disappoint!
9 May 2025
Unprompted review
Reply from Frozen Brothers
Carol, thanks for taking the time to write this, especially as someone who doesn't usually leave reviews. We're thrilled to hear you're such a fan of our Tango Ice Blast – the limited Mango edition is already getting a lot of love, sounds like you’re ahead of the game!
Tango Ice Blast at Vue
Visited Vue at Leeds and had Tango Ice Blast. It was so nice! Had to Blue and Red flavours and they were so nice. Went a treat with the film. Think I may be addicted!
26 May 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much, Pablo, for your lovely review. We're thrilled to hear you enjoyed your visit to Vue Leeds and that the Tango Ice Blasts hit the spot – blue and red is a classic combo! 🍓💙
Martin was great. His work was clean and tidy
Martin was great clean and tidy. Explained how to keep the machines maintained properly. Really helpful
21 May 2025
Unprompted review
Reply from Frozen Brothers
Thank you Tony, for the great feedback! Keeping the machine clean is easy but essential for performance and longevity, so we’re glad he could guide you on that. If you ever need more tips or support, we’re always here to help!
John C 10stars
John was fantastic what a nice man if I could give him 10🌟 stars I would top man
21 May 2025
Unprompted review
Reply from Frozen Brothers
We're thrilled to hear that John made such a great impression — he truly is a top man, and we’re lucky to have him. Your kind words mean the world to us. If we could give you 10 stars, Vikas, we would!
fabulous guy.
fabulous guy.
our technition martin arrived today and he couldnt of been more helpfull,
everything fixed in a timely manner and left everything clean and tidy.
he is very helpful and polite.
5*****
21 May 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much, Becky! We're so happy to hear that Martin help you with your FrozenBrothers machine. We'll make sure to share your feedback with Martin.
Equipment removal........eventually!!
First of all thanks for finally attending my business to remove your equipment. Kevin H who attended to remove the equipment was first class.
However, trying to organise the removal of the equipment took much longer than expected and became a bit stressful, especially as the business was for sale but eventually sold and the equipment needed to be out before the completion of the sale.
After contacting Frozen brothers three times eventually Kevin arrived to remove the equipment but only after 40 days since the first contact.
19 May 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback, James, and for your patience while we arranged the uplift of your equipment. We're really pleased to hear that Kevin provided a first-class service on the day—your kind words will definitely be passed on to him.
We’re sorry for the delay in scheduling the removal. While this process is usually much quicker, we’ve recently experienced a high volume of machine re-openings as we head into the busy summer season, which has unfortunately extended some timelines. That said, we’ve now put additional support in place and are pleased to confirm that our service times are back to normal to help prevent delays going forward.
We're glad to hear that the matter has now been resolved, and we truly wish you all the best in your next adventure following the sale of the business.
Thank you again for your feedback and for working with Frozen Brothers.
Very helpful and quick Service
19 May 2025
Unprompted review
Reply from Frozen Brothers
Thanks a lot, Abbey, for your comments. We're glad to hear that our team was helpful and able to help you quickly as well!
Martin the technician was amazing
Martin the technician was amazing, was very helpful.
16 May 2025
Unprompted review
Reply from Frozen Brothers
Thanks, Mr Patel for your comment. We'll definitely pass it on to Martin!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.